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WFH for B2B?

Contact Center Pipeline

As with business-to-consumer (B2C) contact centers, business-to-business (B2B) contact centers also had to suddenly have their agents work-from-home (WFH) when the COVID-19 pandemic struck.

B2B 259
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Call Center optimization: Tools and best practices to increase performance

NobelBiz

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. The ultimate objectives are crystal clear: Boost Customer Satisfaction : Happy customers are loyal customers.

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Talkdesk for Travel & Hospitality: Move to the cloud now

Talkdesk

Contact centers utilizing on-premises infrastructures do not have adequate flexibility and scalability to allow their workforce to operate remotely and also meet rising customer demands. Ensuring successful customer relationships, even in times of crisis, will enable organizations to thrive in the face of adversity.

B2C 59
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The ChatGPT Revolution

The Northridge Group

Download Part 1 of Northridge's State of Customer Experience 2023 Research Report for more CX insights! The Northridge Group needs the contact information you provide to us to contact you about our products and services. This makes it a highly valuable tool for customers and employees alike (see chart).

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Acquisitions Point to Messaging’s Future in Customer Service

Fonolo

Recent acquisitions show that industry leaders are betting that messaging is going to be a big part of the customer service picture, hence a desire to shore up their in-house abilities. developed an expertise in managing WhatsApp B2C deployments. Two weeks ago, ZenDesk acquired Smooch. Montreal-based Smooch (go #CdnTech!)

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Basic Research Builds B2C Business with Custom CRM Integration

NICE inContact

But by switching to NICE inContact, the company has sharpened and expanded its customer intelligence, empowered its agents with better information and streamlined the entire customer experience. The post Basic Research Builds B2C Business with Custom CRM Integration appeared first on NICE inContact Blog.

B2C 55
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Customer Service vs. Customer Success: What Is the Difference?

Nicereply

Customer service vs. customer success. They both affect customer experience, but are they the same thing? Are you utilizing these tools to give your customers a positive customer experience ? Customer success can help you: Build and nurture relationships with your customers.