Contact Center Pipeline

SEPTEMBER 27, 2022

As with business-to-consumer (B2C) contact centers, business-to-business (B2B) contact centers also had to suddenly have their agents work-from-home (WFH) when the COVID-19 pandemic struck.

B2B 259

B2B B2C Contact Center Cloud contact 259

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

Talkdesk

APRIL 22, 2020

Contact centers utilizing on-premises infrastructures do not have adequate flexibility and scalability to allow their workforce to operate remotely and also meet rising customer demands. Fortunately, Talkdesk® is here to help.

B2C 59

B2C Government contact center solutions Cloud contact 59

The Northridge Group

MAY 2, 2023

COMPARISON OF TECHNOLOGIES Q: What types of customer interactions: B2B or B2C, will ChatGPT provide the most benefits or conversely the least and why? Both B2B and B2C contact centers handle a full range of simple and complex issues, so I anticipate that contact center interactions for both customer types will benefit equally from GPT-4.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Nicereply

MARCH 8, 2023

Does your B2C product make your customer’s life easier? Does your cloud contact center meet your B2B client’s demands? Customer success metrics vary and span a wider range of data. They measure how your product or service impacts your customers in every aspect, whether that’s personal or business-related.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

Fonolo

JUNE 5, 2019

developed an expertise in managing WhatsApp B2C deployments. Recent acquisitions show that industry leaders are betting that messaging is going to be a big part of the customer service picture, hence a desire to shore up their in-house abilities. Two weeks ago, ZenDesk acquired Smooch. Montreal-based Smooch (go #CdnTech!)

Customer Service 73

Customer Service B2C Contact Center Call Center 73

Babelforce

JANUARY 28, 2021

Here’s the stat to keep in mind: the odds of a lead entering your sales process is 21 times greater if you contact them within 5 minutes, versus 30 minutes. If you sell b2b (or high-value b2c) then that means a phone call. And I bet you thought 30 minutes was pretty reasonable? Care to disagree? Hey, it’s 2021.

Contact Center 52

Contact Center CRM Upselling Sales 52