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9 Tips for the Development of the Technical Support Department

Nicereply

Technical support is the heart of the brand. However, if your technical support is at least slightly behind, you will lose a lot. You inspiredly decided to clarify this information with technical support, but you have not been answered for 3 weeks. Weak technical support is a weak brand.

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3 Winning B2B Client Engagement Strategies

Totango

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients.

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Part 1: B2B Customer Support Transformation Imperatives

TeamSupport

Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach. As we enter 2021 the strategic role of B2B Support must be aligned (or realigned) with overall corporate strategies.

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How Your Business Can Benefit From a B2B Call Center

Global Response

This could cover anything from technical support to email and sales communication, to social media monitoring. The post How Your Business Can Benefit From a B2B Call Center appeared first on Global Response. Oftentimes, businesses choose to partner with a call center to handle incoming customer inquiries. While call more.

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Part 3: B2B Customer Support Transformation Imperatives

TeamSupport

“By building a repository of self-support resources in the Customer Hub, we will soon launch a robust Knowledge Base as a one-stop shop for all relevant tools, information, and resources,” says Alain Alejandro, SQA/Support at QC Software. TeamSupport is so customizable, it’s perfect for B2B companies.

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Part 2: B2B Customer Support Transformation Imperatives

TeamSupport

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

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Part 1: Achieving Customer Support Excellence

TeamSupport

Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product, or brand being supported through the efficient and effective delivery of support.” Profit Contribution: The customer support function has evolved drastically in the past 10–15 years.