B2B Blog Chatbots Contact Center 
TeamSupport
SEPTEMBER 21, 2020
Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry. So, it’s no surprise to see that the B2B customer support industry has been among the most impacted. The main focus of B2B companies is to offer unmatched support to their customers.
ShepHyken
JUNE 30, 2017
It was the chatbot on the other side replying with ‘0′ defection rate. Usually, during peak and festive hours, it becomes difficult for organizations to manage huge incoming traffic but with the help of chatbots, queries that involve less human intervention can be taken care of. Obviously ‘No’.
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Mindtouch
DECEMBER 6, 2018
The terms artificial intelligence (AI) and chatbot are becoming increasingly ubiquitous. How often do we hear the terms chatbot and AI misused, or used interchangeably? To help clear the air, here’s a closer look at chatbots and AI and their close ties to customer self-service. Enter the chatbot. What is a chatbot?
Aspect
OCTOBER 17, 2019
Visite a Aspect no CMS 2019 para saber mais sobre os benefícios das ferramentas de CX para o seu contact center. Acompanhamos assiduamente toda a gestão destas empresas para que sempre tenham o melhor direcionamento em suas decisões nos relacionamentos B2B e B2C. O CMS ocorrerá nos dias 23 e 24 de Outubro.
Expivia
JANUARY 19, 2021
It’s not a call center and it’s not an AI chatbot (well not really…). AI developers will be the ones to say that ChatBots will be that revolutionary technology. I want to push all of you to do some cool things in your contact centers.
ProProfs Blog
MAY 6, 2020
B2B Customer Experience Statistics. 60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. B2B Customer Experience Statistics. Good Customer Experience Statistics.
Tenfold - Contact Center Blog
JUNE 22, 2018
Chatbots and virtual assistants. Chatbots and smart assistants are finding their way in various verticals, serving various purposes from customer support, marketing, and sales. Chatbots enable banks and financial service companies to deliver efficient, personalized and responsive service to customers at a minimum cost.
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