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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

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APAC Contact Centres Embracing AI and Virtual Agent Technologies

Creative Virtual

We had more enquiries this year than ever before about using virtual agent and chatbot technology internally to support contact centre agents, relationship managers and other employees. It shortens the time they need to search for information so they can provide a better in-person service experience for customers.

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New KPI Metrics in the Era of Self Service

TechSee

When a virtual agent fields a customer’s enquiry, collects all relevant details and passes it to a human agent for final approval, how should average handling time ( AHT ) be measured? Experts estimate that the current average total cost per contact across all industries is approximately $15.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How AI Solutions Are Improving Call Centers: How They Work for You?

Calltools

AI-Powered Intelligent Virtual Agents (IVAs) Solve Minor Issues Easily Most people have interacted with chatbots on websites. The AI technology that powers chatbots hasn’t been perfected. AI-powered IVAs can reduce the load that call centers have to handle. They don’t have to spend time performing simple tasks.

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Who benefits from an AI-powered knowledge base?

Talkdesk

Not limited to a specific interface, it leverages both traditional websites and conversational self-service tools like virtual agents , chatbots and employee or customer communities to make information as easily accessible as possible. Knowledge Base Administrators.