Remove Average Handle Time Remove call center workforce Remove Coaching Remove Gamification
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Remote Control: Managing Work at Home Contact Center Agents

Monet Software

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. What’s more, WFM software can give agents what they don’t realize they need—structure.