Average Handle Time Calibration industry standards Service level 
Outsource Consultants
MARCH 9, 2018
This includes ensuring the agents receive the proper training, quality management, and calibrations to drive high-level performance. 2) Inbound Call Center Service Levels. Industry standards say that you want to answer 80% of your calls within 20 seconds. 6) Average Handling Time.
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. Customer service diminishes. This will improve campaign performance overall including agents’ service levels. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. Errors happen. Compliance missteps occur.
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