How DSW Reduced Their Average Handle Time By 19%
SmartAction
AUGUST 5, 2019
We realized a couple of years ago that we could no longer grow our contact center at the same rate in which we were growing our sales. When I started here eight years ago, we had 40 people that worked in the contact center. Every time we grow demand, we can’t grow people. Q: Tell us about IVA.
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