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How to Improve Customer Service in Automotive Industry

TeleDirect

For a booming business, you need a great reputation—and that comes from good customer and lead experiences. By making sure that your customer service game is always on point. Let Your Sales Team Focus on Their Job. You could be letting new customers slip between your fingers! Understand Your Customers and Leads.

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Understanding the “Why” Behind Your Net Promoter Score (NPS) with Jason Barro

ShepHyken

Having a great product is important, but it can be overshadowed and rejected if accompanied by poor customer service. Likewise, even the best service may only temporarily excite a customer if the product fails to meet their expectations. Companies need to achieve a balance between product quality and customer experience.

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Customer Service Focus Fuels Unprecedented Growth for Synergy Automotive

CSM Magazine

A 66 per cent increase in sales since 2012 has turbocharged success for vehicle leasing and contract hire broker Synergy Automotive. In the driving seat: Paul and Martina Parkinson with members of the Synergy Automotive team. Said Paul: “Our business is built with our customers at the heart of the process.

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Should Your Automotive Dealership Have a Service BDC?

CallSource Insights

A service BDC department for your automotive dealership can help you create better first impressions and set more appointments to sell more cars. Successful dealerships know their service department is a huge opportunity for more business and to deliver great ROI. Do I Need a Service BDC? What is a BDC?

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Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service?

ShepHyken

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. – Shep Hyken.

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Coronavirus (COVID-19) Word Tracks for Automotive Dealers

CallSource Insights

Even though it’s more important than ever to have the right word tracks to talk to your leads and customers, you should always be focused on what your teams are saying on the phones for better customer service and more sales. To download a PDF version of these talk tracks to keep by your phone, grab that here.

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New Partnership between Synergy and Customer Service Action

CSM Magazine

New Partnership between Synergy and Customer Service Action provides an “unrivalled end-to-end customer service proposition.”. Synergy and Customer Service Action are delighted to announce a new multi-year deal that will help shape the future of customer service. About the Author.