NobelBiz
APRIL 2, 2024
Table of Contents Understanding Enterprise Contact Center Solutions: Enterprise Contact Center Solutions represent the backbone of modern customer service operations for large-scale organizations. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.
Eptica
DECEMBER 1, 2015
Date: Wednesday, December 2, 2015 The importance of customer service to midsize businesses. Author: Robin Tandon Delivering outstanding customer service is central to every business , but is especially important to midsize organizations, which may not have the brand recognition or marketing budgets of their larger competitors.
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Eptica
JANUARY 25, 2017
Date: Wednesday, January 25, 2017 The 5 trends brands need to address for improved customer service. Author: Pauline Ashenden The latest Institute of Customer Service (ICS) UK Customer Satisfaction Index (UKCSI) has a positive message for everyone involved in customer service. out of 100 (up 0.5
CSM Magazine
NOVEMBER 3, 2015
Email delivers the fastest and most accurate customer service in US retail, far exceeding social media and other channels, according to new research from multichannel customer engagement software provider Eptica. For them delivering excellent customer experience is crucial if they are to challenge larger players.
Outsource Consultants
OCTOBER 2, 2018
Chilean vendors have helped many Fortune 500 and Fortune 1000 companies with their outsourcing strategies by providing high-quality customer experiences and first-class sales tactics. These vendors have experience with a variety of industries, including: Automotive. Credit card services. Communications. Consumer goods.
ViiBE Blog
AUGUST 2, 2021
Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. How a customer service CRMs work. One of the most beneficial features within customer service CRM integration is the automation of everyday processes. ViiBE Blog.
Eptica
NOVEMBER 25, 2015
Date: Wednesday, November 25, 2015 Consistency – the missing ingredient in retail customer service? Even worse, if they work for a financial services company and are not providing approved answers, the business could be in breach of regulations, leading to potential fines and damage to brand reputation.
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