NICE inContact

OCTOBER 2, 2018

For more than a decade, floor-plan financing provider NextGear Capital has been helping independent automotive dealers—now over 23,000 of them in the U.S., Working with NICE inContact has helped fuel the company’s growth by greatly improving efficiencies in its contact center and enhancing the customer experience.

Automotive 59

Automotive Interactive Voice Response Finance Contact Center 59

NICE inContact

MAY 10, 2019

Valvoline is a leading worldwide marketer and supplier of premium branded automotive lubricants and automotive services. This structured approach enabled Valvoline to successfully divert these calls to its best in class contact center — now staffed with 180 agents who handle 2.5 million contacts annually.

Automotive 59

Automotive Contact Center Customer retention Customer Experience 59

NICE inContact

MARCH 28, 2019

Valvoline has built a trusted worldwide brand over decades in premium automotive lubricant products, services and stores. Its 180+ agent contact center handles more than 2.5 In its local service centers, though, the customer experience was lacking. to 5 dollars on every dollar spent.

Automotive 56

Automotive Interactive Voice Response Self service Contact Center 56

NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Have a strong customer service strategy and different features in place, such as an active contact center, an email help desk, AR and video assistance , as well as 24/7 social media support and a live chat. CRM , Customer experience.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

SmartAction

MARCH 1, 2022

They handle interactions for call centers, doctor’s offices, automotive dealerships, hotels, retail, service providers, and more. Integrating CRMs, ERPs, contact centers, and other business applications is simple through APIs. Scalability is simple. The Takeaway. SaaS and MSaaS aren’t the same things.

Management 72

Management SaaS Virtual Agent Automotive 72

TechSee

JANUARY 25, 2023

[link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations. Ron’s posts about team development can be found on his High Caliber Teams blog.

Automotive 41

Automotive Management Enterprise B2B 41

ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What is the purpose of customer experience management? Customer experience. Natalia Barszcz. August 17, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin. Share on whatsapp. Share on email. Share this article.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. Reviewing 2018 – our top 10 blog posts from the year. Share this page on: Tweet. Why 2019 is all about trust for brands and consumers.

Automotive 73

Automotive Best practices Banking Customer emotions 73

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. Conversational AI Expands Beyond the Contact Center. Ah, 2022, a new year. Not so fast. Take bitcoin for banking.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Global Response

FEBRUARY 13, 2022

Keep in mind, though, that a BPO call center can handle more than simply calls. BPO contact centers serve as an expanded call center for the modern customer experience. Customers want to be able to contact your company across a variety of channels. Consider your needs and their services.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Comm100

APRIL 27, 2020

For contact centers with hundreds or even thousands of employees, equipping every agent to handle queries from all channels might not be the best way to implement an omnichannel approach; it commands a broader agent skillset and more training to handle every channel’s unique requirements.

Automotive 59

Automotive CRM Upselling Customer centricity 59

ViiBE Blog

JULY 30, 2021

ViiBE Blog. What is a contact center? Call Center , Customer experience , Remote operations. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Considered a relatively new solution, contact center is an omnichannel customer support platform. What is an inbound contact center?

Contact Center 52

Contact Center Automotive Transportation Analytics 52

Avaya

SEPTEMBER 28, 2016

As Avaya’s Jean Turgeon addressed in his recent blog on the current state of public safety and E911, accurate location information is one of, if not the most important piece of information that an emergency responder needs; and resolving this fatal flaw requires proactive urgency. The demo starts at 00:19:30.

Automotive 80

Automotive Wireless Government Engineering 80

West

NOVEMBER 2, 2017

A well-trained, well-staffed contact center is an important step in making a good first impression with your customers, but it’s not the only way nor the most cost-effective. The Blog 4 Factors Increasing Call Volume at Your Business (and How Proactive Communication Can Help) appeared first on West Corporation.

Contact Center 48

Contact Center Customer Experience Automotive Airlines 48

SmartAction

SEPTEMBER 5, 2018

Ordering a pizza, scheduling an appointment, or checking on the status of an order are examples of Repetitive Inbound Conversations that can be handled by virtual agents to take the weight off your call center’s live agents. Automotive companies can use AI automation to easily set up service appointments.

Call Center 40

Call Center Virtual Agent Automotive Entertainment 40

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Halo Uses Xively’s Internet of Things Platform to Redefine Safety Devices. • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. How to Measure Customer Experience: Performance Management Maturity-Upcoming.

CRM 40

CRM Automotive Analytics Big data 40

NobelBiz

APRIL 16, 2024

RELATED ARTICLE Communication Channels: What Is The Right Choice For Your Contact Center? RELATED ARTICLE Personalized Customer Experience: How Can Your Contact Center be Effective? All enabled by NobelBiz leading contact center technology.

Contact Center 52

Contact Center CRM Call Center Best practices 52

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. Also, hear how Flip AI built their own models using these AWS services. Reserve your seat now! You must bring your laptop to participate.

Engineering 112

Engineering Best practices APIs Government 112

Connecting the Dots

APRIL 21, 2017

You could take automotive for instance, quality there is really, really improved. But whenever I call a contact center now, I dread it. And, when you think about it, in contact centers today , at least by my experience, a lot of these sorts of measures are tending towards validating that things are OK.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

NobelBiz

JANUARY 30, 2024

Inevitably, call center blockage significantly impacts customer experience. Addressing the issue of call blockage in contact centers is essential for maintaining service quality and operational efficiency. This challenge, often arises during peak periods or due to technological shortcomings.

Call Center 104

Call Center Interactive Voice Response Telecommunications Contact Center 104

AWS Machine Learning

NOVEMBER 30, 2023

The number of companies launching generative AI applications on AWS is substantial and building quickly, including adidas, Booking.com, Bridgewater Associates, Clariant, Cox Automotive, GoDaddy, and LexisNexis Legal & Professional, to name just a few. Innovative startups like Perplexity AI are going all in on AWS for generative AI.

APIs 128

APIs Enterprise Best practices Technology 128

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Automotive Dealerships. WordPress blogs. To see how customer engagement stacks up against other top contact center goals this year, check out our blog post: Is Your Contact Center Ready for the New Year?

CRM 41

CRM Enterprise SaaS Marketing 41