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7 Tools for Providing Better Customer Service Support

Return Customer

Automatic Callback Phone System. The automatic callback system will help you to bring your service system to another level. After the customer leaves their phone number, the system remembers their place in queue and automatically calls them back when the first support agent becomes available.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Business process outsourcing. This is distinct from SaaS, which is more likely to be billed flexibly than ASP software.