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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. On top of this, all this information is visible in a single dashboard interface.

Customer Support 83
Customer Support Call Center Interactive Voice Response Automatic Callback 83
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. On top of this, all this information is visible in a single dashboard interface.

Customer Support 54
Customer Support Interactive Voice Response Call Center Automatic Callback 54
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