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Contact Center Automation: Tools and Trends for the Decade

JustCall

These virtual agents are built on Natural Language Processing (NLP) technologies to offer real-time customer service. Conversational AI and chatbots can automate workflows in contact centers by helping customers resolve common queries and perform self-service tasks without human intervention.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. When agents understand good practices to follow, they can heighten their skills and deliver top notch customer service.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. Implement strategies like call routing, automatic callbacks, and skill-based routing to minimize call wait times and keep customers happy.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience.