Remove Automatic Callback Remove Feedback Remove Scripts Remove voip
article thumbnail

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Voice over Internet Protocol (VoIP). Call center script. Call center dialer. Contact center terminology. Call center coaching.

article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. Ensure your network is built to spec for VoIP and CCaaS solutions. Certifying numbers also ensure your efforts are not being blocked by labels.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Ask for training.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Ask for training.