Remove Automatic Callback Remove Customer effort Remove Interactive Voice Response Remove voip
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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction.