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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. This is immensely helpful to call center agents and managers alike.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. This is immensely helpful to call center agents and managers alike.