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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. This way, when they reach you, the customer’s information and call history will appear to the agent. Look for integration support.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. This way, when they reach you, the customer’s information and call history will appear to the agent. Look for integration support.