Remove Automatic Callback Remove Coaching Remove Feedback Remove voip
article thumbnail

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Conformance is a measure used by contact centers which shows what percentage of their paid time a given agent spends working (including things like paid breaks, coaching sessions and meetings). Automatic callback. Voice over Internet Protocol (VoIP). Call center coaching. Conformance. Cost per call.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more.