Remove Automatic Callback Remove Coaching Remove Feedback Remove Interactive Voice Response
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Do you know your DTMF IVRs from your ACDs? Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. This does not include time spent navigating an IVR system.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. On top of this, all this information is visible in a single dashboard interface.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. On top of this, all this information is visible in a single dashboard interface.