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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. This way, when they reach you, the customer’s information and call history will appear to the agent. The user interface allows seamless collaboration between your team members.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. This way, when they reach you, the customer’s information and call history will appear to the agent. The user interface allows seamless collaboration between your team members.