article thumbnail

A Complete Guide to Session Initiation Protocol (SIP)

Hodusoft

Read the blog post to know more about Session Initiation Protocol, how SIP works, the features of SIP, differences between SIP and VoIP, the benefits of SIP, SIP call flow, the importance of SIP, an example of an SIP, the difference between SIP-I and SIP-T, and the difference between SIP trunk and SIP session.

voip 52
article thumbnail

Skill-Based Routing: Best Practices to Drive Call Center Success

aircall

Automatic callback. Automatically calls customers back when a sales or support agent is available. . Call flow customization. Allows you to integrate other tools to customize call flows. . Call deflection. Allows you to deflect calls to other channels like SMS or live chat.

article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls. Compliance-Related Issues Automatic dialing methods can easily cross the red line of regulatory compliance regardless if you run state or nationwide campaigns. Train Your Agents Well A.