aircall

APRIL 21, 2021

There are a variety of ways to set up a phone system to route customer calls. Skill-based routing (SBR) is a feature of modern phone systems that will help improve your first-call resolution rates and ensure a good customer experience at every touch point. . How Does Skill-Based Call Routing Work? Reporting tools.

Best practices 62

Best practices Call Center Interactive Voice Response Automatic Callback 62

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 4, 2016

This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54