Computer Telephony Integration: 8 Ways It Benefits Customer Support
NOVEMBER 4, 2016
Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. Managers can: Assign calls to the agent best suited to solving a specific support issue (language, location, IVR selections, etc.). Best practices for choosing computer telephony integration. Here are tips on choosing the best solution for your business.