EPIC Connections
SEPTEMBER 27, 2017
The benefits of a home-based agent model are undeniably exciting. From cost savings to reduced attrition, the work-at-home agent model is attractive to say the least. However, deploying it in a way that is successful for both business and agents can prove challenging. Selecting the Appropriate Technology.
Talkdesk
MAY 12, 2020
Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Make sure your at-home agents are aware by explaining the impact that schedule adherence has on key performance indicators (KPIs) like service level.
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Outsource Consultants
NOVEMBER 9, 2020
A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Call centers perform better when agents are educated, speak the desired language natively – or at least fluently, are versed in technology, and are highly skilled. High literacy rate (91.8%).
Outsource Consultants
AUGUST 3, 2020
In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Make sure you’re helping new and existing agents understand the best practices for common customer scenarios. .
24-7 InTouch
JULY 8, 2020
Work From Anywhere, or similarly a ‘Hub and Spoke’ or hybrid model, allows a phased-approach to transitioning at-home agents back to campus. Some ways in which this approach works is by having coaching, Academy Bay, and up-training of agents conducted on campus. Enhanced cleaning & sanitization protocols.
SharpenCX
JULY 23, 2020
By working from home, your agents have more time for exercise and will be more likely to eat home-prepared meals. And, they have more time and flexibility to engage in hobbies and educational or charitable pursuits. Discover new talent with a wider range in education, experience and unique cultural skills.
Skybridge
JUNE 1, 2020
Multiple studies over the course of many years have shown that employees are happier about their jobs when they’re able to work from home. If your call center does not promote from within or provide educational and development opportunities, they’re not fully engaging your agents. Ask for feedback and show how you use it.
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