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What Makes A Cloud Contact Center The Customer Experience Optimizer?

Babelforce

Let’s explore some important reasons why the cloud is a customer experience optimizer. In this post: What is a cloud contact center? How can the cloud improve customer experience? 3 Top companies that have moved to the cloud. What is a cloud contact center? Scale quickly and easily.

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Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

Outsource Consultants

In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.

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Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. For most contact centers, the cloud means increased security.

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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

For a successful and quick transition to a remote work setting, technology is, as always, the answer. Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability.

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This Week in Enterprise Tech with inContact

NICE inContact

Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If They want to scale up, scale down, they can bring in work-at-home agents and remote agents.

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An Undeniable Choice for Current Times: Move your Contact Center Virtual for the Future to Solve Old Problems, Boost Agent Satisfaction and Drive Productivity

SharpenCX

This scene makes for good drama, but today contact centers look different. . Contact centers have a tendency to get stuck in the past, caught in a time capsule with outdated technology, rules and KPIs that grip to the exact reputation they’re trying to shake. So, how do you drive agent satisfaction?

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This Holiday Season will Belong to the Creative Contact Center Staffers

NICE inContact

In a recent webinar , he explained that his company overcomes a shortage of local travel agents by “going where the talent is.” ” In other words, because they have their contact center in the cloud, they can recruit at home agents and they aren’t limited to recruiting locally – the entire country is their oyster.