Upstream Works

MAY 27, 2021

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. Cloud makes work-from-home an ongoing option for agents.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

VocalCom

JUNE 22, 2020

For this, contact center managers need to ensure a swift switch to the remote working model over the long term to continue to deliver a world-class customer experience. Contact Center . Providing intuitive contact center solutions will accelerate training and adoption by distant agents.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

NICE inContact

MARCH 23, 2016

Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016.

Enterprise 48

Enterprise At home agents contact center solutions Cloud contact 48

Serenova

JUNE 6, 2019

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. Support and Collaboration of Remote Agents.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40