Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Serenova

OCTOBER 7, 2020

Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.

Call Center 52

Call Center Contact Center virtual call center At home agents 52

Outsource Consultants

AUGUST 3, 2020

So what does that mean for your call center operations? Despite the travel industry grinding to a halt in the last few months, consumers are unwilling to accept subpar customer experiences. So how can you maximize ROI across your call center operation to prepare for the travel industry’s awakening?

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). call center is that HR methods adapt too.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62