Callminer
JULY 23, 2019
Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Make sure to listen to calls.
Callminer
OCTOBER 22, 2019
Virtual, or utilizing “at-home” agents. When choosing the best contact center for your business, consider which functions of managing a call center are most important to delegate and which you would like to be more involved in. What are your top considerations for selecting call center services?
NICE inContact
APRIL 13, 2016
Supervisors can identify who needs help, and where, so they can get more out of their one-on-one time with agents. Is your organization monitoring work-at-home agents? The adaptation of remote and at-home agents is forcing managers and supervisors to change the way they manage.
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