Numonix announced enhanced integration of its award-winning RECITE® interaction recording solution with Allworx VoIP business telephone systems. It also announced a new Allworx distribution agreement with Vital Communications Inc., the world’s largest distributor of Allworx VoIP business telephone systems.
“Users of Allworx business telephone solutions can now benefit from enhanced integration with Numonix’s RECITE interaction recording solution. In addition to Internal and PSTN call recording, RECITE has the unique ability to record calls from remote users and at-home agents and from a mobile device via the Allworx Reach™ client,” said Chard Johnston, VP of Product Management at Numonix.
RECITE now delivers enhanced integration with Allworx VoIP business telephone systems, including:
- Allworx View™ and RECITE application qualified to reside on the same server, which greatly reduces infrastructure costs
- Ability to record calls generated by Allworx Reach and Microsoft Lync® or Skype® for Business within a single RECITE deployment
- RECITE’s active and passive integrations into both Allworx and Microsoft environments — the only interaction recording solution with this feature
- Centralized management, storage and playback of Single, Multi-site, Regional and Geographic Allworx deployments
- SharePoint & Azure cloud integrations for superior archiving and storage
- Proven software-based RECITE solution, which seamlessly integrates with Allworx at hundreds of end-user locations nationwide.
aul Friedman, VP of Global Sales at Numonix said, “We are very excited to continue working with Vital Communications to distribute the RECITE solution to the Allworx reseller community. With Vital’s 2000+ reseller base, we are able to comprehensively service Allworx customers.”
Here’s a Little About Vital Communications Inc: Vital Communications, Inc. was founded in 1996 and has been distributing IP Telecommunications and Networking Solutions to resellers for more than 18 years. It is one of the fastest-growing Value Added Distributors of IP telephony and network products in North America. It distributes solutions from over 20 different manufacturers, and supply thousands of telecom resellers, carriers, interconnects and integrators throughout North America. Vital Communications is the world’s largest distributor of Allworx VoIP business telephone systems.
Here’s a Little About NUMONIX Inc: Numonix delivers award-winning interaction recording solutions that boost its customers’ business success for virtually every vertical market. Numonix’s award-winning, innovative RECITE interaction recording solutions helps enterprises gain and maintain a competitive edge by ensuring regulatory compliance, improving customer service, and helping resolve disputes. A Microsoft Partner, Numonix was one of the first companies to bring to market an interaction recording solution for Skype for Business. Compatible with virtually every cloud and on-premises business communication platform and interface available today, Numonix’s interaction recording solutions are scalable from five to 500,000 users and deliver a reliable and robust set of features at affordable price. RECITE is available globally throughout the Americas, APAC and EMEA.
Customer experience is the number one competitive advantage in today’s marketplace. Companies need to determine what their customer experience strategies is as well as the process, people and technology to bring it to light.
@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research