2024 Expectations: The forefront of the next generation of customer success
Totango
JANUARY 22, 2024
. – Chris Dishman, SVP of Customer Success, Totango Expansion will become a top growth driver for recurring revenue companies For a while, expansion has been overlooked as a driver of SaaS growth. For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support.
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