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Top 5 Customer Service & CX Articles for Week of February 12, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. If you don’t understand how they think about purchases and support, it’s time to learn. Here are my top five picks from last week.

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Top 5 Customer Service & CX Articles for Week of November 27, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And there’s no sweeter harmony than what’s created through collaboration between customer service and marketing. It’s what you do.

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Don’t Just Personalize the Customer’s Experience – Individualize it?

ShepHyken

Recently I wrote my annual Forbes article featuring customer service and CX predictions and trends for 2023. 4 on the list was Personalization Gets More Personal. The best marketers have realized that personalization is a way to get closer to the customer – or at least make it appear to be so.

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5 Top Customer Service Articles For the Week of April 26, 2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Shifting the Customer Experience from a Cost Center to a Profit Center by Brian Solis. Think about that!

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Guest Post: Why B2B Business Needs Dedicated Customer Support

ShepHyken

This week, we feature an article by Kateryna Boiko, Marketing Director at Mobilunity , an organization that provides dedicated digital marketing and development teams to companies worldwide. She shares the benefits of having dedicated customer support in B2B organizations. Benefits of dedicated customer support .

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here are 25 ideas to help you tune into, and better understand, your customers’ pain points. Is it getting out of hand?

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5 Top Customer Service Articles For the Week of October 24, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Increasing Sales With Personalized Marketing by Tyler Walton. This article has some interesting stats and facts. What happened?