Beyond Philosophy
OCTOBER 21, 2021
So, without further ado, Let’s hear what he has to say about Customer Experience Certification. I am also sure Mead will comment on this article, so look for those, too. Mead’s Argument: We Should Stop All Customer Experience Certification Now. Mead begins his position by defining Customer Experience.
Totango
NOVEMBER 3, 2022
In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.
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Nicereply
MARCH 23, 2021
John R Patterson – Speaker, Author, Customer Service and Leadership Consultant, John is generous with sharing great articles from a wide variety of writers on his Twitter feed. Jeanne Bliss – Jeanne’s a strong advocate of the Chief Customer Officer (and author of the book with the same title).
Education Services Group
FEBRUARY 16, 2022
Raise your hand if you’ve ever read a job description like this: We’re hiring a Chief Customer Officer! That understanding offers companies the opportunity to expand the concept of customer-centricity and takes it into the realm of work, details, effort, emotion, and measurement. It’s not hard to find proof of the need.
Answer Dash
SEPTEMBER 14, 2019
(This articles was originally published at CustomerBliss - republished here by the consent of the author) Imagine a baby boomer, a Gen X’er, a Millennial, and a Gen Z’er walk into a bar. Invest in your CX, and your business will be rewarded with customer accolades and loyalty! Sounds like the start of a joke, right? But think about it.
Horizon CX
DECEMBER 31, 2018
For example, viable and extremely capable Journey mapping software that previously required serious investment can now be obtained for a fraction of the cost. Case in point—How many more articles are necessary to explain NPS? Customer Journey Mapping is another case in point.
ClearAction
SEPTEMBER 16, 2016
10 Silos Impact Customer Experience Lynn Hunsaker. This might be the highest-ROI effort of your customer experience council, chief customer officer, chief operating officer — or better yet, every employee. And the pain of business silos is well-known to everyone, whether employee or customer.
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