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From a Lead to a Brand Ambassador: A Customer’s Journey

Etech GS

It’s clear that good old word-of-mouth marketing comes off as more genuine and persuasive, which is why it’s extremely important to wow your leads and nurture them into becoming first your die-hard customers and finally your brand ambassadors. But how will you do that? Amaze Them With Your Offer .

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5 Top Customer Service Articles For the Week of May 30, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The four tips he shares in this article are common sense – almost basic – but I’m surprised how many companies struggle in these areas.

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Clienteling for Gen Z: Understanding the Needs of a New Generation

Global Response

In this article, we’ll show you how to effectively cater to your Gen Z audience and how to understand the needs of this new generation. Their personal life transitions seamlessly between online and offline worlds, so they expect their shopping life to do the same. But how does this affect their shopping expectations?

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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

One of my favorite ideas in the article is when employers enable employees to take ownership of their jobs and any issues that may present themselves. Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding. Don’t make the corporate brand and the personal brand compete.

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Guest Blog: Exceptional Customer Support Is Fresh, Not Canned

ShepHyken

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Each of the hundreds of users who had speed controls on their wishlist was then sent a personalized update, with a tutorial on how to use the feature. Do You Know Yours?

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Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023

Comm100

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. It requires that you digitize your banking services to be convenient, easy to use, personalized, and secure. What is Customer Experience in the Financial Industry? A good CX is customer-centered.

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The Future of Workforce Engagement: How to Integrate AI

Playvox

Workforce Engagement Trends You’ve read the articles and seen the headlines. AI-infused WEM solutions get to the heart of human motivation – they unleash the human factor of agents that are empowered, happy, and working towards personal and team goals, transforming average contact centers into best-in-class performers.