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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Outbound Sales Call. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script.

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Conversation Intelligence: The key to success in customer conversations

JustCall

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Moments should be tagged by category so you can easily find them later when coaching reps or analyzing trends across your entire sales team.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. This process typically takes 1-2 days.