Spearline

DECEMBER 7, 2021

We have experienced a transition from plain-old-telephone-systems (POTS) to voice over IP (VoIP). The blocks support integration into a business’s core applications through APIs. Telecoms specialists and audiophiles think in terms of “listener effort” while contact centers consider “customer effort”.

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voip Contact Center APIs Government 98

Spearline

OCTOBER 17, 2019

We have experienced a transition from plain-old-telephone-systems (POTS) to voice over IP (VoIP), and now that the journey is largely complete we can see that voice is simply an application in the IP world. UC takes telephony further. Both solutions are cloud-based communication models that deliver flexibility and cost benefits.

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voip Contact Center APIs Government 40

aircall

NOVEMBER 24, 2016

Every issue will be detailed with the customer’s information, purchase history, and chat logs; your team will have all the tools at their disposal to provide an efficient and speedy resolution to any support issue. This will significantly lower your customer effort score , and raise their satisfaction.

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voip APIs Customer Support Feedback 48