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SubscribeUCaaS, which stands for Unified Communications as a Service, is seeing remarkable growth.
It is a system of delivering communication and collaboration services through the cloud. For many enterprises, UCaaS is a key factor in enhancing productivity.
However, the question now remains as to what the future of unified communications would look like, given the rapid technological advancements in the world today.
We shall attempt to answer this question by discussing 6 noteworthy UCaaS trends to look out for in 2023 in the sections below.
The Six UCaaS Trends to Watch For
Cybersecurity
Cybersecurity in UCaaS is becoming more important with the use of personal devices by employees and rising incidents of cyber-breaches. Due to these breaches, many features are being introduced to combat this, such as the:
- Zero-trust security model, which has become increasingly popular. In this model, strict authentication and authorization protocols are put in place to help prevent unauthorized access to sensitive data.
- Multi-Factor Authentication also provides extra security
- Biometric authentication is being adopted.
- End-to-end encryption, which will allow corporate data to be protected from unauthorized access.
- UCaaS machine learning systems can detect threats and anomalies. Patterns can be spotted to proactively ward off prospective attacks.
Consolidation
UCaaS is not the only “as a service” model to be embraced by enterprises. Many other models are being used, such as:
- Platform-as-a-service
- Database-as-a-service
- Infrastructure-as-a-service, etc.
Looking ahead, UCaaS platforms will have to work seamlessly with these other applications. Many UCaaS platforms may even start offering these services under a single umbrella.
For companies, this means a much more seamless way to work and achieve goals. Not only that, there will be built-in flexibility and scalability.
Integration
UCaaS will be even more integrated with an enterprise’s internal applications. It will also work across all devices and hardware.
These integrations will take various forms. They will enable an enterprise to further streamline workflows.
Already, leading UCaaS providers such as JustCall are able to integrate with most enterprise systems. Going ahead, the list of integrations will expand, and others will also catch up.
Among the integrations to expect are those related to CRM systems, e-mail, online calendars, and digital documents. The result: increased productivity and improved efficiency.
Collaboration
The whole point of UCaaS is to enhance collaboration and communication. The factors mentioned above, such as integration and consolidation, will go a long way to make this simpler.
This will lead to increased and seamless collaboration among employees and stakeholders.
For example, the adoption of video collaboration will rise, with more video conferencing, webinars, and virtual events. Collaboration within platforms such as Zoom and Microsoft teams will be more intuitive.
Another way that collaboration ecosystems will be enhanced under UCaaS is through machine learning. This translates to the use of intelligent virtual assistants, speech-to-text transcription, and automated translations in day-to-day operations.
Personalization
One of the other emerging UcaaS trends is personalization. This is an acknowledgment that every employee uses collaboration and communication tools in unique ways.
With the help of this particular UCaaS trend, users will be able to personalize their interactions.
These range from creating their own digital avatars to setting up their own ring tones, as well as virtual backgrounds. Additionally, they will be able to customize their task lists and link UCaaS with specific applications to boost their daily efforts.
Artificial Intelligence
The biggest change may well be the way that Artificial Intelligence enhances the functions of UCaaS.
AI-powered chatbots will be able to better handle customer requests around the clock. Other AI-driven tools for internal use will improve collaboration in many ways.
They will analyze communication patterns and suggest better communication practices.
Other UCaaS trends discussed above, such as machine learning automation, cybersecurity security, and personalization, will also be boosted by AI.
The result will be tailored and customized experiences suited to the unique needs of each enterprise.
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Summing Up
To put it in a nutshell, UCaaS is changing the way enterprises communicate and collaborate, and will continue to do so in many innovative ways.
Unified communications future trends will relate to greater integration, consolidation and personalization.
Not to mention, artificial intelligence will boost factors such as cybersecurity, communication and customer support.
UcaaS providers such as JustCall are therefore at the forefront of these changes.
That is because they provide the capability, reliability and means for enterprises to reap rich benefits from the various unified communications and collaboration market trends.
