NobelBiz

APRIL 2, 2024

They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

JustCall

APRIL 3, 2024

CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). Open API for custom integrations and workflows.

Sales 52

Sales CRM Scripts APIs 52

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

APIs 52

APIs CRM Best practices Accountability 52

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.

Management 86

Management Schedule adherence Coaching Contact Center 86

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

Management 52

Management CRM Analytics Customer retention 52

TechSee

JUNE 29, 2023

Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces. While today this task can be performed manually, soon, this will fall to a Customer Service AI management layer that will constantly monitor and update the LLM.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

SmartAction

MARCH 1, 2022

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” When it comes to configuring and managing the software, you are very much on your own. The Takeaway.

Management 72

Management SaaS Virtual Agent Automotive 72

Expivia

FEBRUARY 15, 2024

Key Features: Automated interaction summarization Integration with leading CRM platforms Reduction in after-call workload for agents Enlighten Copilot: Enhancing Agent Performance This is NICE’s agent assist tool. These updates facilitate a more efficient management of customer service teams and a more customizable user experience.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

aircall

OCTOBER 20, 2021

You might be surprised by how much productivity you could claw back with some judicious calendar management. Effective calendar management demands the right tool. For Jennifer Chew, Aircall’s Senior Integrations Product Marketing Manager, Google Calendar tops the list. “I I live and die by my Google Calendar. Batch Tasks.

Sales 62

Sales Management Call flow CRM 62

VirtualPBX

MARCH 3, 2023

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. Once the customer service automation is triggered, a deal is created in Pipedrive (our CRM).

Customer Service 98

Customer Service Call flow voip CRM 98

Avaya

AUGUST 1, 2017

In fact, 62% of systems today are not integrated, and 58% of interaction channels are still managed in silos. That’s why we’re so excited about the Avaya CRM Connector, designed specifically for Salesforce integration. That’s why we’re so excited about the Avaya CRM Connector, designed specifically for Salesforce integration.

CRM 58

CRM Multichannel APIs Healthcare 58

Lumoa

FEBRUARY 15, 2021

For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. What is an Integration?

Customer Experience 94

Customer Experience APIs CRM Feedback 94

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Through APIs, we provide out-of-the-box integrations with Salesforce and Zendesk at no additional charge.

CRM 40

CRM Contact Center Cloud contact APIs 40

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Through APIs, we provide out-of-the-box integrations with Salesforce and Zendesk at no additional charge.

CRM 40

CRM Contact Center Cloud contact APIs 40

JustCall

SEPTEMBER 29, 2023

For businesses relying on Copper, the leading CRM for Google Workspace users, there’s exciting news on the horizon. JustCall’s Copper integration offers seamless communication with click-to-call and click-to-message features for effortless contact management. Go to ‘settings’ from the dashboard sidebar.

APIs 52

APIs CRM Accountability Management 52

Upstream Works

OCTOBER 23, 2019

Customer Experience Management is the means by which an organization captures, measures, evaluates, and acts on all customer experiences, across all touchpoints on the customer journey. All of these interactions are pinpoints on a customer journey map that are (or should be) connected in order to effectively manage the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

aircall

APRIL 25, 2022

Three Cheers for the Open API. Since the launch of the Aircall App Marketplace in 2019, countless partners have used our API to build innovative apps that expand the Aircall app ecosystem. . Our public API makes it easy for developers to work with Aircall. Together, we’re building the future of voice. . A Toast to Our Partners.

APIs 62

APIs CRM Technical Support Marketing 62

AWS Machine Learning

SEPTEMBER 16, 2022

Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk is a CRM tool that makes it easy for customers and businesses to keep in sync. Optionally, configure a new AWS secret for Zendesk API access.

APIs 89

APIs CRM Management Accountability 89

NameShouts

JANUARY 20, 2017

The post agileBase Uses NameShouts API appeared first on Nameshouts. The database doesn’t cover every name but at the current count includes 15 languages and concentrates on names most likely to be mis-pronounced.

APIs 48

APIs CRM Management 48

Quality Contact Solutions

MAY 5, 2022

Typically, an excellent place to start is making sure you have a robust CRM platform in place and that your outsourcing partner can integrate into your instance. QCS has been integrating with various clients’ CRM platforms for years, allowing us to seamlessly continue with our client’s omnichannel strategy.

outsourcing 98

outsourcing APIs CRM Call Center 98

OrecX

APRIL 22, 2021

In the world of contact center voice interactions, captured voice data has greater value when it can be shared in real time with transcription and speech analytics applications and then combined with ACD, IVR and CRM data. Monitor, Manage & Control.

voip 79

voip APIs Upselling CRM 79

VirtualPBX

FEBRUARY 16, 2021

Stay tuned in the next couple weeks for updates related to management of video and calling groups with our softphone that runs on Android and iOS mobile devices and on Mac and Windows computers. With every call you make or receive, digital information passes through some part of the VirtualPBX API. A Quick Softphone Mention.

APIs 98

APIs voip CRM Accountability 98

JustCall

MAY 26, 2022

Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use. All the phone calls and text messages get automatically logged in the CRM or Helpdesk that you use. Using JustCall, managers can track calling activities & performance of their agents.

CRM 98

CRM APIs Sales Technology 98

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Use cases for real-time sentiment analysis. Step Functions Workflow.

APIs 73

APIs CRM Feedback B2C 73

Kunnect

MAY 5, 2015

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.

CRM 48

CRM call center software APIs Call Center 48

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. CRMs, Help Desks, etc). Do you have a CRM (e.g.

Surveys 97

Surveys APIs SaaS Engineering 97

OrecX

JANUARY 5, 2021

You need real-time audio capture to gain insight your supervisors and managers can act on immediately. OPEN - Does your recorder support the collection of non-audio data (such as CRM, ACD or agent desktop applications) via REST API, which can be appended to audio recordings?

Analytics 127

Analytics APIs Engineering CRM 127

Expivia

AUGUST 4, 2023

Here is a sample of the output results we received: AI QA Test Results Scaling with OpenAI/ChatGPT APIs Once we had our QA form analyzed and effective prompts crafted, the next crucial step was to scale this process using OpenAI’s GPT API. Although our journey is still a work in progress, our initial results are promising.

APIs 52

APIs Contact Center Call Center CRM 52

NobelBiz

FEBRUARY 14, 2023

One of the many approaches to achieve a 360-degree customer view is using a CRM system. There are several ways that contact centers can integrate customer data from various sources to achieve a complete view: Customer Relationship Management (CRM) systems: They can gather, store, and analyze customer data from multiple sources.

Contact Center 52

Contact Center CRM Journey mapping Government 52

OrecX

SEPTEMBER 1, 2020

Powered by the operating systems, databases, browsers and APIs that run the world’s infrastructure. UI & REST API based on Google Angular framework. Runs with common standard Rest API. REST API for full application/system control. Here is an overview of our key design benefits: Modern. Unsurpassed speed to market.

APIs 79

APIs Analytics CRM Marketing 79

OrecX

AUGUST 17, 2021

REST API for easy integration and to pull in 3rd party data that is important to the company (from CRM, speech analytics systems, etc.). OrecX offers a call recording solution for Comcast Voice Edge customers that features: Selective/on-demand recording to comply with PCI-DSS.

APIs 71

APIs CRM Analytics Management 71

TechSee

SEPTEMBER 21, 2023

This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions. Furthermore, Sophie AI is built on state-of-the-art LLM management and optimization technology.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Hello Customer

JUNE 30, 2022

For example, Luminus , one of our customers, incorporated their results from our platform into their CRM. We understand that you already have enough platforms and systems to manage. Of course, you can also connect with any other application via API , which does require development on your end. Salesforce (CRM system).

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

For example, Luminus , one of our customers, incorporated their results from our platform into their CRM. We understand that you already have enough platforms and systems to manage. Of course, you can also connect with any other application via API , which does require development on your end. Salesforce (CRM system).

Feedback 52

Feedback APIs CRM Surveys 52

Aria Solutions

NOVEMBER 2, 2017

Customers need to be managed, sales handled, licensing applied, and even more importantly, the moment the first customers are on board (while the product is still in an infant stage), customer service is crucial to keep the users engaged. The Power of CRM in Building Customer Journeys.

CRM 79

CRM APIs Marketing Analytics 79

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. This essential tool automates the process, ensuring accuracy and efficiency in call management. This data is then stored in a centralized database, where it can be easily accessed and analyzed by call center managers.

Call Logging 59

Call Logging voip Contact center software CRM 59

Inbenta

JULY 3, 2020

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. This integration offers another advantage for companies, as it allows for more efficient management of communication and customer relations.

Chatbots 98

Chatbots APIs Wait times CRM 98