AWS Machine Learning

DECEMBER 10, 2024

Custom plugins These are created by administrators to interact with specific third-party services and the API endpoints. Create or edit an OpenAPI schema outlining the different API operations that you want to enable for your custom plugin. You can configure up to eight API operations per custom plugin.

Enterprise 108

Enterprise APIs CRM Engineering 108

CSM Magazine

JUNE 26, 2025

APIs trace back friends through special links or codes. Its REST API creates referral links. Its GraphQL API is connected with CRM systems, and personalized offers are made. Its API gives rise to unique codes on the server side. It has a REST API that embeds referral widgets on sites.

Gamification 52

Gamification APIs Analytics CRM 52

Comm100

MAY 26, 2025

Theyre watching for events; like a new ticket being created, a chat ending without resolution, or an agent going offline and jumping in to fill the gap. They might update CRM records, route data to analytics tools, or even flag a conversation for quality review. But theyre not just filing things away.

Customer Support 52

Customer Support Technical Support CRM Analytics 52

Calabrio

MAY 8, 2025

Cloud-based contact center solutionswhich, beyond the CCaaS itself, also include CRM platforms, WEM solutions, and other critical contact center tools shift the burden of call center infrastructure management to the vendor, allowing businesses to access advanced capabilities without the heavy lifting of direct ownership.

Contact Center 52

Contact Center contact center solutions Cloud contact call center solutions 52

Cincom

APRIL 16, 2025

Unifies Disparate Systems into a Cohesive Customer Engagement Architecture Most organizations today run on fragmented digital infrastructures that include CRM, CPQ, ERP, CCM, ticketing, and marketing platforms stitched together loosely (if at all). Identify how customer data moves between systems (CRM, ERP, CCM, billing, and claims support).

Customer Experience 40

Customer Experience Chatbots Self service Banking 40

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82

CRM Contact Center Customer Service APIs 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82

CRM Contact Center Customer Service APIs 82

AWS Machine Learning

SEPTEMBER 12, 2023

The Github merge event triggers our Jenkins CI pipeline, which in turn starts a SageMaker Pipelines job with test data. This merge event now triggers a SageMaker Pipelines job using production data for training purposes. The function then relays the classification back to CRM through the API Gateway public endpoint.

Management 129

Management APIs CRM Metrics 129

TechSee

JUNE 29, 2023

Similarly, AI easily scales up and down to meet changing demands, eliminating long wait times and poor CX during mass service events or seasons. These integrations will encompass primary API data syncs and AI-to-AI integrations between the service AI and the various AI solutions provided by each platform.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

Babelforce

JULY 1, 2021

We’re talking about things like: CRM Helpdesk Dialer IVR ACD. … Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. See, your CRM only knows “CRM speak”. and a dozen others. Sure thing!

APIs 52

APIs Call Center CRM Contact Center 52

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. However, it’s helpful to capture those events and store them for future use.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

Kunnect

APRIL 28, 2015

We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). Now, we can push data to and from Salesforce for potential clients who use Salesforce for their CRM system. Customer service employees can create new tasks, events and contacts all in one system.

APIs 48

APIs call center software CRM Call Center 48

AWS Machine Learning

JUNE 21, 2023

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.

Analytics 103

Analytics APIs CRM Contact Center 103

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Do you have a CRM (e.g. Integrate with your tech stack.

Surveys 98

Surveys APIs SaaS Engineering 98

VirtualPBX

MARCH 3, 2023

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. When you turn your Zap on, it will run the action steps every time the trigger event occurs. Each Zap consists of a trigger and one or more actions.

Customer Service 98

Customer Service voip Call flow CRM 98

AWS Machine Learning

MARCH 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 139

APIs Engineering Technology CRM 139

Kunnect

MAY 5, 2015

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.

CRM 48

CRM call center software Call Center Upselling 48

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 126

Chatbots APIs Engineering CRM 126

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

JustCall

MARCH 15, 2023

Companies can use the cost-effective channel to greet customers on birthdays, festivals, and special events, strengthening their relationship over time. Thanks to SMS gateways and APIs, you can schedule and automatically send pre-written messages to thousands of customers today.

Marketing 122

Marketing Telemarketing APIs Best practices 122

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Talkdesk

OCTOBER 12, 2020

Banking as a Service (BaaS) is an open banking end-to-end process through which fintechs and other third parties connect with banks’ systems directly via APIs. . Integration with CRM systems for personalized service: Customer relationship management (CRM) integration is a great way to give key accounts special attention.

Banking 83

Banking Interactive Voice Response Self service CRM 83

Fonolo

SEPTEMBER 27, 2018

Some commentators talk about a “wave of consolidation” as if it’s a time-limited event, but as I look back at the last decade, it seems more like a constant rhythm in the industry. The larger pattern is the growing overlap of CRM and call centers (See “ Is a Call Center Just a CRM Feature? ”). Vonage has had a long journey.

Call Center 76

Call Center voip CRM industry standards 76

Comm100

OCTOBER 19, 2022

Set Trigger Events. 10 Chatbot API. The last of the chatbot features we’ll cover is chatbot API. A simple chatbot builder is a great first step, but chatbot API (application programming interface) can take things up a notch. We don’t need to get technical at this point.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Calabrio

JULY 28, 2020

The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. The technology used by the company includes Calabrio Teleopti WFM, computer telephony integration (CTI), Twilio Reporting, Ytica CRM, and Salesforce.

outsourcing 80

outsourcing Contact Center CRM APIs 80

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Our web analytics and CRM platforms take advantage of this inherent luxury. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. At events, our teams now approach customer interactions armed with comprehensive, up-to-date information on demand.

Sales 128

Sales Accountability Feedback Metrics 128

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. You can make a form inviting people to subscribe to your newsletter or to sign up for an event, for instance. Sign Up Forms Sign-up forms are a very useful tool to gain more leads.

APIs 75

APIs Sales CRM Analytics 75

Cincom

SEPTEMBER 8, 2020

The solution is open platform with APIs that enable extensibility, and businesses can integrate workflows with Microsoft Power Automate and Power BI-based reporting. If you are a reseller, VAR or partner in the Microsoft CRM Channel, please contact Claire Oancea, Channel Development Manager for TeamSync by Cincom , at teamsync@cincom.com.

Finance 77

Finance APIs Enterprise CRM 77

AWS Machine Learning

NOVEMBER 30, 2023

This means they need a real choice of model providers (which the events of the past 10 days have made even more clear). With Amazon Bedrock, customers are only ever one API call away from a new model. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g.,

APIs 145

APIs Enterprise Best practices Technology 145

JivoChat

AUGUST 1, 2023

CRM Software CRM stands for Customer Relationship Management, it is a software system that enables you to store all your contacts, deals, and sales data in one place. Its CRM software enables small businesses to automate repetitive administrative tasks, allowing you to focus on what matters. Check out the article to know more.

Sales 75

Sales CRM Chatbots Analytics 75

Hodusoft

NOVEMBER 17, 2021

If customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use the customer’s details to send the customer to the most suitable agent or department. Routing intelligence. Customer Experiences in Omnichannel Contact Centers. Map your Online Customer Journey.

Contact center software 98

Contact center software Contact Center Multichannel Best practices 98

JustCall

APRIL 3, 2023

How Can Freshdesk CRM Integration with JustCall Improve Your Customer Service? A Freshdesk CRM integration will also give business owners a bird’s eye view of customer behavior and history, thus arming them with crucial insights to provide better and more personalized support. Look for your ‘API key’ in the settings.

Customer Support 52

Customer Support CRM APIs voip 52

JustCall

APRIL 3, 2023

From SMS campaigns, virtual numbers, and call software to native CRM integrations, the software is the one-stop solution for all your workflow automation and customer communication needs. How to Set Up Help Scout CRM and JustCall Integration Source Step 1: Authenticate your Help Scout and JustCall accounts.

CRM 52

CRM APIs voip contact center solutions 52

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. This is because such tasks require organization-specific data and workflows that typically need custom programming.

Best practices 135

Best practices Engineering Chatbots Enterprise 135

AskNicely

OCTOBER 1, 2018

Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. With that in mind, it’s important that you choose software that integrates with your CRM or allows email uploading of CSV files for the most ease of use.

APIs 60

APIs Surveys Best practices CRM 60