AWS Machine Learning

SEPTEMBER 16, 2022

Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk is a CRM tool that makes it easy for customers and businesses to keep in sync. The following screenshot shows the details of the OAuth configuration for the Zendesk API client.

APIs 86

APIs CRM Management Accountability 86

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Do you have a CRM (e.g. Integrate with your tech stack.

Surveys 97

Surveys APIs SaaS Engineering 97

JustCall

MAY 26, 2022

Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use. All the phone calls and text messages get automatically logged in the CRM or Helpdesk that you use. Sales reps can make more phone calls by automatically logging all phone calls in the CRM.

CRM 98

CRM APIs Sales Technology 98

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Use cases for real-time sentiment analysis.

APIs 71

APIs CRM Feedback B2C 71

NobelBiz

APRIL 23, 2024

Moreover, many agencies are now utilizing customer relationship management (CRM) systems that integrate with call center technology to provide a seamless experience for both agents and debtors. In call centers, CRM systems are especially crucial as they allow agents to quickly access detailed debtor information during calls.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

TechSee

MARCH 16, 2023

An OCR application can read this text so that a CRM or support database can automatically identify the relevant product. OCR is a critical component of computer vision applications, such as document scanning, automated data entry, and ID recognition. In the visual AI platform, OCR models integrate pre-trained models.

APIs 109

APIs CRM Technology Sales 109

TechSee

AUGUST 31, 2022

Your team should be able to invoke a document signature capability, or when requested by the end-user, run a speed test or even remotely control the end-user’s computer in order to help them complete their desired task. How do they ensure reliability of their APIs as they regularly update and iterate? Platform vs Point Solution.

APIs 109

APIs Enterprise Technology Self service 109

3CLogic

FEBRUARY 28, 2024

As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”. What's the ROI increase from GenAI summarization?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

JustCall

JANUARY 29, 2024

Challenge Required feature JustCall Sales Dialer Kixie PowerCall Agents can’t immediately contact new leads added on CRM and must wait for all the data to get added before beginning a campaign. Advanced workflows Included Not offered Dynamic dialer JustCall’s Dynamic Dialer automatically adds new leads from your CRM to your campaign.

Sales 52

Sales APIs Analytics Abandon rate 52

AWS Machine Learning

DECEMBER 21, 2022

Salesforce is a comprehensive CRM tool for managing support, sales, and marketing teams. With Amazon Kendra, you can configure multiple data sources to provide a central place to search across your document repository. Select Enable OAuth Settings to expand the API (Enable OAuth Settings) section. Opportunity*. Custom Objects*.

Enterprise 79

Enterprise Accountability APIs CRM 79

Calabrio

JULY 28, 2020

The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. The technology used by the company includes Calabrio Teleopti WFM, computer telephony integration (CTI), Twilio Reporting, Ytica CRM, and Salesforce.

outsourcing 80

outsourcing Contact Center CRM APIs 80

NobelBiz

NOVEMBER 27, 2023

This information can be used for various purposes, such as customer relationship management (CRM), lead identification, and targeted marketing campaigns. This information is invaluable for customer relationship management (CRM), lead identification, and targeted marketing campaigns.

Call Logging 59

Call Logging voip Contact center software CRM 59

aircall

JANUARY 25, 2023

Key productivity features that should be part of your Genesys alternative include desktop notifications, ring-on speakers, click-to-dial, forward-to-phone, CRM integrations, a mobile app that’s just as good as the desktop option, a power dialer, call tags, and disposition codes. Each integration should add value to your business processes.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Aria Solutions

JUNE 8, 2020

Certainly, documenting the design of a solution delves deeper than what was talked about in my webinar series, so let’s cut to the chase. Currently, my team writes a short design document for each user story we’ve identified. Each design document has two important things for traceability : .

Engineering 62

Engineering APIs Consulting Consulting 62

Aria Solutions

JUNE 8, 2020

Certainly, documenting the design of a solution delves deeper than what was talked about in my webinar series, so let’s cut to the chase. Currently, my team writes a short design document for each user story we’ve identified. Each design document has two important things for traceability : .

Engineering 62

Engineering APIs Consulting Consulting 62

Natalie Petouhof

NOVEMBER 2, 2016

In addition, products included in this document meet the threshold criteria for this category as determined by Constellation Research. Data management, data acquisition, export, archiving and API integration. Process management and user interface, data dashboard, workflow management, engagement capabilities, publishing, CRM.

APIs 84

APIs Advertising Analytics CRM 84

JustCall

JANUARY 5, 2023

Tethr provides an application programming interface (API) that allows businesses to integrate the platform with a variety of third-party solutions. Pricing is accessible upon request, and assistance is provided via phone, email, documentation, and other online methods. CallMiner Eureka. Conclusion.

Analytics 52

Analytics Coaching Call Center APIs 52

aircall

NOVEMBER 16, 2022

Document sharing. All Aircall integrations are easy to manage and centralize all CRM software and APIs so managers can track, assign, and streamline all internal processes with a few clicks. In addition, Aircall integrates with CRM and help desk tools to ensure no one’s chasing conversations from multiple sources.

CRM 62

CRM call center software APIs Government 62

JustCall

OCTOBER 4, 2022

With JustCall, you can send and receive texts directly from the CRM you use. It allows users to manage tasks, documents, and chats using Kanban boards. It offers API and Zapier integration so that you can connect with multiple third-party platforms such as MailChimp, Google Drive, Dropbox, and more. Image Source. Image Source.

Advertising 52

Advertising CRM Feedback Enterprise 52

Nicereply

JUNE 11, 2020

With that information, you can create onboarding flows, email campaigns or documentation that people will be happy to use. What information are new customers missing or not finding in your documentation? To take advantage of your CX data, you’ll need to connect your insights platform with your CRM and your helpdesk.

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

Amity

SEPTEMBER 14, 2017

The newest default properties include: CRM Owner name and email, to facilitate Sales-CS collaboration and communication. New JavaScript Library Methods in Activity Tracking API. The documentation and examples have been updated at developer.getamity.com. New Properties. Last invoice properties: amount, date, due date, number.

Accountability 61

Accountability APIs Engineering CRM 61

aircall

DECEMBER 19, 2022

With CRM integrations, video conferencing capabilities, and compatibility with multiple browsers, Vonage offers increased optimization. Entry-level features: Up to 20 users, voicemail-to-text, team messaging, business phone or toll-free numbers, document sharing. Staying relevant is a tough business. Pricing: Starting from $19.99

voip 62

voip Analytics APIs Interactive Voice Response 62

ChurnZero

NOVEMBER 5, 2021

If your Customer Success software is integrated with your CRM, remember that it’s connected as the source of truth for your data. Keep in mind that if updates are made to your CRM, those changes can affect your Customer Success software setup.

Accountability 52

Accountability CRM APIs Benchmark 52

Amity

SEPTEMBER 14, 2017

The newest default properties include: CRM Owner name and email, to facilitate Sales-CS collaboration and communication. New JavaScript Library Methods in Activity Tracking API. The documentation and examples have been updated at developer.getamity.com. New Properties. Last invoice properties: amount, date, due date, number.

Accountability 51

Accountability APIs Engineering CRM 51

ChurnZero

NOVEMBER 5, 2021

If your Customer Success software is integrated with your CRM, remember that it’s connected as the source of truth for your data. Keep in mind that if updates are made to your CRM, those changes can affect your Customer Success software setup. Collect user feedback on your Customer Success software.

Accountability 52

Accountability CRM APIs Benchmark 52

Natalie Petouhof

DECEMBER 9, 2015

While companies are increasingly turning to SaaS solutions for specific scenarios like CRM, travel and HR, using services like Microsoft Dynamics, Concur or Workday, most business app scenarios still remain locked on premises, dependent on corporate connected PCs. Share PowerApps like documents.

Banking 49

Banking CRM SaaS APIs 49

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. The cost associated with training models on recent data is high.

APIs 99

APIs Healthcare Scripts Engineering 99

Amity

SEPTEMBER 14, 2017

CRM Owner Name and Email. Amity automatically synchronizes the name and email address of the account owner from your CRM system. New JavaScript Library Methods in Activity Tracking API. The documentation and examples have been updated at developer.getamity.com. Last Invoice and Last Payment Properties.

Accountability 48

Accountability CRM APIs Metrics 48

Amity

SEPTEMBER 14, 2017

CRM Owner Name and Email. Amity automatically synchronizes the name and email address of the account owner from your CRM system. New JavaScript Library Methods in Activity Tracking API. The documentation and examples have been updated at developer.getamity.com. Last Invoice and Last Payment Properties.

Accountability 48

Accountability CRM APIs Metrics 48

delighted

MAY 3, 2019

After using the Delighted API key to set-up the Klaviyo integration ( detailed documentation in the Help Center ), any new survey response that hits your Delighted dashboard will automatically sync over to Klaviyo. How the Delighted + Klaviyo integration works. Numeric score. Any additional feedback comments.

Feedback 42

Feedback Marketing Surveys APIs 42

delighted

MAY 3, 2019

After using the Delighted API key to set-up the Klaviyo integration ( detailed documentation in the Help Center ), any new survey response that hits your Delighted dashboard will automatically sync over to Klaviyo. How the Delighted + Klaviyo integration works. Numeric score. Any additional feedback comments.

Feedback 40

Feedback Marketing Surveys APIs 40

aircall

APRIL 19, 2021

With a CRM phone integration , your sales and support agents can view many details about customers before they even utter a greeting. During conversations, your employees can continue learning more about customers and document everything in a central place that’s accessible to other employees. Syncs data across all business tools.

CRM 62

CRM voip APIs Call Logging 62

Kayako

JULY 20, 2018

You can use our powerful, well-documented API to fully customize Kayako, so your solution works with your business as you grow. Once you’ve integrated with other solutions like your CRM and payment processor, your agents are automatically empowered with all of that information without having to switch apps or windows.

Customer Support 48

Customer Support Multichannel APIs Customer Experience 48

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

NOVEMBER 6, 2023

This in turn enables contact centers to deliver superior customer experience while reducing the documentation burden on their agents. Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained.

Contact Center 109

Contact Center CRM Analytics Average Handle Time 109

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. Field Service Knowledge Augmentation. Knowledge management is a critical element of field service.

APIs 109

APIs Enterprise SaaS Chatbots 109