Business Tools Integrations

Streamlining Customer Support with JustCall and Freshdesk Integration

In today’s hyper-connected world, customer service is more important than ever.

Today’s consumers have access to a wealth of information and options, and their expectations are high. Businesses that fail to meet these expectations risk falling behind their competitors and running the risk of losing valuable customers.

The need for improved customer service goes beyond technology. Customers today expect businesses to be responsive, empathetic, and proactive in their approach to customer service.

All of the above primarily depends on the efficiency of the customer support team.

That’s where Freshdesk integration comes in. If you’re already an enterprise using JustCall as your primary phone system, this guide is for you.

We’ll walk you through everything you need to know to integrate Freshdesk with JustCall to meet and exceed customer expectations, delivering exceptional service and setting you apart from your competition.

How Can Freshdesk CRM Integration with JustCall Improve Your Customer Service?

A Freshdesk phone integration will enable businesses to handle incoming calls more efficiently. Similarly, a Freshdesk SMS integration will give businesses the ability to respond to customer inquiries quickly and effectively.

A Freshdesk CRM integration will also give business owners a bird’s eye view of customer behavior and history, thus arming them with crucial insights to provide better and more personalized support.

Finally, with a Freshdesk VoIP integration, businesses can take advantage of voice-over IP technology to improve call quality and clarity, another critical aspect of customer service.

All in all, a Freshdesk integration with JustCall will give your business the ability to position itself as the leader in the customer service niche in your industry.

JustCall-Freshdesk Integration – An Overview

Integrating JustCall with Freshdesk is a straightforward process that can be accomplished by following the steps given below:

On Freshdesk

  • First things first, log in to your Freshdesk account.
  • Take note of your Domain URL, which should look something like this: https://myaccount.freshdesk.com.

freshdesk

  • Now, head over to your profile icon in the screen’s top right corner and click it.
  • In the drop-down menu, you’ll see an option for ‘Profile Settings.’ Click on that.

freshdesk-justcall

  • Look for your ‘API key’ in the settings.

  • Once you’ve found it, go ahead and copy that ‘API key’ and head over to JustCall’s portal.

On JustCall

  • Log into your JustCall account.
  • Next, head over to the Sidebar and look for the ‘Integrations’ option.

justcall

  • Once you’ve found it, go ahead and click on it.
  • Look for ‘Freshdesk’ and click the “Integrate” button below it.

  • You’ll be prompted to enter your Freshdesk URL and the ‘API key’ you copied earlier.

freshdesk-account-with-justcall

  • Fill in the details as prompted and hit the “Save” button.

With Justcall’s Freshdesk integration complete, you will now be able to assign tickets for each call event and make sure they get directed to the right customers, enabling you to easily keep track of your calls and clients without any confusion.

The Benefits of a JustCall-Freshdesk Integration

A JustCall-Freshdesk Integration is a powerful tool you can add to your customer service arsenal, enabling you to connect seamlessly with your customers via multiple channels.

In addition, this integration will give your CRM team the ability to initiate outbound calls directly from your Freshdesk tickets and even receive incoming calls directly from the CRM platform.

All your conversations with your customers are recorded, and any corresponding notes are automatically logged as tickets, while your text conversations are consolidated under a single ticket for easy reference.

Here are some of the more important upgrades your CRM team will get from this integration.

  • Your customer service agents can easily initiate calls directly from Freshdesk tickets by clicking on the customer’s phone number.
  • All incoming calls will be routed to your CRM agents with ease.
  • You will gain the ability to transfer or merge calls with your customer service agents.
  • All call correspondence is recorded and is automatically logged as tickets, allowing your agents to refer to them in the future quickly.
  • Your agents can also directly respond to incoming text messages from your Freshdesk tickets.

Further, you can set up the call routing functionality to distribute incoming calls among your CRM team members and even create a call menu that allows your potential customers to reach specific teams directly.

Setting up the FreshDesk CRM integration is easy and can be done with little to no effort whatsoever. Doing so will also significantly reduce the training time to get your teams working efficiently, as they will streamline their work significantly.

Summing it Up

In conclusion, a Freshdesk integration can revolutionize customer service for your businesses, regardless of size.

This integration provides a unified platform for handling customer inquiries across multiple channels that can improve your business response times, provide personalized support, and gain valuable insights into customers’ behavior and preferences.

So why wait? Kickstart your Freshdesk CRM Integration today to reap all of the aforementioned benefits for your organization.

FAQs

What are the benefits of Freshdesk phone integration?

Freshdesk phone integration will enable you to manage and track phone calls within your Freshdesk platform.

This means you can view call histories and notes alongside customer interactions and assign and track phone-related tasks to your CRM team.

Can Freshdesk integration help me improve my customer service?

Yes, Freshdesk integration can help you improve your customer service by providing a more unified and streamlined approach to managing customer inquiries across multiple channels.

By having all customer interactions in one place, you can offer faster and more personalized responses, leading to higher customer satisfaction rates.

Is the JustCall-Freshdesk integration easy to set up and use?

Yes, the JustCall-Freshdesk integration is designed for easy setup and use, and there is comprehensive documentation and support to help you get started.

With a foundational role at Saas Labs, Anand has been a key player in establishing the Product Management function and spearheading the launch of our Conversation Intelligence solution. His expertise in AI innovation guides both the strategic direction of the products and a team committed to excellence.

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