Product Alternatives

Top 8 CallHippo Alternatives & Competitors

Introduction

CallHippo is one of the most popular VoIP software providers in the market.

It is a robust business phone system that includes features such as:

With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well.

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023.

CallHippo Alternatives

When it comes to choosing the best VoIP phone service provider, CallHippo is often a worthy contender on the list. However, there are other CallHippo alternatives you can also consider based on your needs.

In the sections below, we’ve curated a list of the top 8 CallHippo alternatives to consider when doing your research. During your research, you should keep some of these critical parameters in mind:

  • The tool should have a browser extension
  • It should have video calling and individual download capabilities
  • The tool should also have ongoing customer support

However, there are some other criteria as well that you must keep in mind when choosing an alternative to CallHippo.

So, without any further ado, let’s jump right in and deep dive into understanding what each of these criteria are:

Criteria for Choosing CallHippo Alternatives

When selecting the best VoIP calling app, it is important to consider the following aspects in thorough detail:

Cost

The first question you must ask yourself is whether your desired software is within your budget.

This is because there are some popular VoIP software providers in the market today which are overpriced despite an obvious dearth of features.

This is why you must ensure that the cost of ownership remains manageable.

Features

The next thing you must consider is the list of features that the software provides. You must consider this list of features carefully, by looking at which of them you would require for your daily operations.

For example, if you require exhaustive international calling, the chosen software should have a provision for budgeted international minutes or free minutes.

Integrations

Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications.

Generally, these applications should be able to integrate with the following platforms:

  • CRM
  • Data analytics, etc.

User-Friendliness

Lastly, since your workforce would be using the software, you should ensure that the learning curve should be as flat as possible, with the interface being intuitive enough for your employees to understand it quickly.

Let us now discuss the 8 CallHippo alternatives in greater detail below.

Comparison Of the Top 8 CallHippo Software Alternatives

1. JustCall Overview

JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams.

This powerful software helps add context to every call and conversation, making it productive and efficient along the way.

Users can leverage innovative features such as the ones below for just $30 per user:

  • Call software
  • Virtual numbers
  • SMS campaigns
  • Native CRM integrations, and a lot more

Top Features of JustCall

  • Call queues

Route calls to the right agent using the following tools below to ensure that customers are not kept waiting:

  1. IVR
  2. Skills-based routing
  3. Caller information
  • Monitor, whisper, or barge

Monitor live agent calls and provide help through whispers or by joining the call in real time.

  • Real-time dashboard

Monitor agents’ performance with the help of:

  1. Real-time dashboards
  2. Performance analytics
  • Autodialer

A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received. 

  • Call recording

Record and monitor agent calls to improve the quality and performance of the same.

  • Post numbers

Keep existing numbers when changing services to help customers reach you easily.

  • Automatic saving of customer details

The details of the following are automatically stored on the connected CRM database:

Feedback on JustCall from Real-World Users

JustCall Pros JustCall Cons
The ability to dial numbers from any website is amazing as it allows businesses of any size to scale their operations You can experience major lag during calls
It is user-friendly software with features like seamless integration with CRM, HubSpot, Slack, for instance, etc. Call drops occasionally occur when the calls are being transferred.
It is a great tool due to its subscription fee and features

JustCall Pricing Plans

  • Essentials – $19 per user/month
  • Team – $29 per user/month
  • Pro – $49 per user/month
  • Business – Contact Sales

We also offer new JustCall iQ pricing plans with AI capabilities.

justcall-ai-product-pricing

Why JustCall Is An Alternative to CallHippo

  • Is power-packed with features that can help teams scale without the complexities associated with the same
  • Gives back 12 hours per week per rep on average
  • Users get 70% off on the first month

JustCall is best suited for:

  • Enterprises of all sizes (small, mid, and large)
  • Businesses looking to implement an all-in-one customer communication platform

CallHippo vs JustCall

Here is a quick summary of how CallHippo and JustCall compare vis-à-vis important features:

Feature CallHippo JustCall
Phone system CallHippo is an easy-to-use virtual phone system with advanced features and robust customer support. This is a cloud-based phone system designed for support teams with a focus on modernizing sales.
Two-way messaging No Yes
Alerts and escalations No Yes
Automatic outbound dialler No Yes
Blended call centre Yes Yes
CRM Yes No
Integrations
  • ActiveCampaign
  • Pipedrive
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • ActiveCampaign
  • Dropbox Business
  • HubSpot CRM
  • Pipedrive
  • Slack
  • Zapier
  • Zendesk
  • Zoho

2. Aircall Overview

Aircall
Source: Aircall

Aircall doubles up as a modern phone system for modern business today.

It has no hardware requirement and can be used on any device, ensuring quick and easy setup (within 3 minutes).

The application is packed with powerful integrations and a growing app ecosystem of 50+ CRM, and other software, such as:

  • Helpdesk
  • eCommerce, etc.

Top Features of Aircall

  • Easy set up

You can set up Aircall’s call center software for your support and sales team in minutes.

  • No hardware needed

Your team members can start making and receiving calls instantly with the help of the Aircall app!

  • Shared call activity

It allows the team to work faster on calls through a shared call activity feed on which they can comment and collaborate.

  • Centralized customer data

You can connect all caller history and records to your CRM, help desk, or collaboration software.

  • Advanced analytics

The data visualization and analytics feature make it easy to present your team’s results and make real-time decisions.

Feedback on Aircall from Real-World Users

Aircall Pros Aircall Cons
The support team and account managers are helpful Users need a good quality internet connection, else the communication quality can suffer
The power dialler feature is by far the best component The subscription fee is steep
Has great analytics and reporting capabilities

Aircall Pricing Plans

  • Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly)
  • Professional: $50/user/month (billed annually) or $70/user/month (billed monthly)
  • 1 number included in each plan. You can add extra numbers on any plan for $6/month

Why Aircall Is An Alternative to CallHippo

  • Aircall offers better customer support as it offers the following mediums to its users with the help of which they ca reach out:
  1. Calls
  2. Email
  3. Software usage training

Aircall is best suited for:

  • Modern companies that wish to stay connected as their sales and support teams can:
  1. Leverage dynamic call center features  which include Power Dialer, Analytics Dashboard, etc.
  2. Manage their calls with greater productivity

Aircall vs CallHippo

Here is a quick summary of how CallHippo and Aircall compare vis-à-vis important features:

Feature CallHippo Aircall
Phone system Virtual phone system with advanced features and robust customer support Cloud-based phone system with a focus on customer conversations
Agent Interface Yes No
Auto responders No Yes
Assignment management No Yes
Call conferencing Yes Yes
Call list management No Yes
Contact database No Yes
Customer history No Yes
Integrations
  • ActiveCampaign
  • Pipedrive
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • ActiveCampaign
  • Google Drive
  • HubSpot CRM
  • MailChimp

From the above table, we can see that while CallHippo is a great solution for businesses, Aircall is an alternative that provides better insight into customers, which translates into actionable conversations with them.

3. Cloudtalk Overview

cloudtalk
Source: Cloudtalk

CloudTalk is a cloud-based call center software designed for customer support and sales teams.

It offers features such as the following, which make it a great alternative for  support and sales agents:

It also integrates with third-party solutions, such as the ones mentioned below, which allow you to create an all-rounded, robust contact center solution:

  • Hubspot
  • Zendesk
  • Pipedrive
  • Intercom

Top Features of Cloudtalk

  • Automatic call tracking and recording

Incoming calls can be tracked and recorded automatically or by the push of a button.

  • Call queuing

Inbound calls can be routed based on custom rules.

  • Internal extensions

Each agent is given a personal extension line so customers can reach them easily.

  • Voicemail

Voicemail can be enabled with personalized greetings.

  • Call masking

Mask private numbers to protect agents’ privacy.

Feedback on Cloudtalk from Real-World Users

Feedback on Cloudtalk from Real-World Users

Cloudtalk Pros Cloudtalk Cons
The quality of calls (audio and video) is high The call connectivity relies on the internet connection and could lag at times
Provides a lot of features at an affordable price Its setup can be complex for anyone new to cloud-based phone systems
The Drag-and-drop workflow automation is easy to use Some of its features are still in beta mode as it was launched in 2018
Provides a 14-day free trial

Cloudtalk Pricing Plans

  1. Starter – $25 per user, per month, billed annually
  2. Essential – $30 per user, per month, billed annually
  3. Expert – $50 per user, per month, billed annually
  4. Custom – On request

Why Cloudtalk Is An Alternative to CallHippo

  • CloudTalk offers multiple user-friendly features such as Call Queueing, Statistics and Monitoring, Call Back, Blacklist, Smart Dialer, etc. These features are not offered by CallHippo
  • Plus, seamless system integration can lower your IT and HR costs by a great margin

Cloudtalk Best-suited for:

CloudTalk is a great solution for enterprises (of any size) looking to implement a cloud-based call center platform.

CallHippo vs Cloudtalk

Here is a quick summary of how CallHippo and Cloudtalk compare vis-à-vis important features:

Feature CallHippo Cloudtalk
Phone system Has a virtual phone system with advanced features like:

  • Reporting
  • Integrations
  • Robust customer support etc.
Is a cloud-based phone system with a focus on the following:

  • Productivity
  • Customer satisfaction
  • Sales numbers
Alerts and escalation No Yes
Audio/Video conferencing Audio only Yes
Answering machine detection No Yes
Activity tracking Yes Yes
Activity dashboard Yes Yes
Automatic lead distribution No Yes
Blended call centre Yes Yes
Integrations with enterprise applications
  • ActiveCampaign
  • Pipedrive
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • HubSpot CRM
  • Pipedrive
  • Salesforce
  • Slack
  • Zapier
  • Zendesk
  • Zoho CRM

4. Convoso Overview

Convoso
Source: Convoso

Convoso is a one-of-a-kind contact center software with an added gamification twist.

Businesses that use Convoso can benefit from its capacity for gamification, as it will help them:

  • Boost user engagement
  • Keep their team motivated to achieve business KPIs through the use of:
  1. Leaderboards
  2. Points
  3. Custom agent avatars, etc.

Top Features of Convoso

  • Lead Distribution

Call center reps are automatically assigned leads based on their:

  1. Capabilities
  2. Engagement status (which indicates whether they’re busy or free)
  3. Their familiarity with the leads they are assigned, etc.

Call center reps are automatically assigned leads based on their:

  1. Capabilities
  2. Engagement status (which indicates whether they’re busy or free)
  3. Their familiarity with the leads they are assigned, etc.
  • FCC Compliance

This application complies with all the rules and regulations of the FCC, which acts as a bonus for businesses looking for FCC-approved or compliant software.

  • Contact Management

Convoso stores the necessary or relevant contact details of all the callers who reach out to your customer support team, which allows you to access that data in a hassle-free manner.

  • Lead Management

Whenever your reps gain leads, this application adds the most promising of these leads to targeted campaigns on its own, which prevents your reps from having to do the same manually.

Feedback on Convoso from Real-World Users

Convoso Pros Convoso Cons
From planning to live strategy, the process is swift and accurate, with attention to detail and training to ease the transition The cost is above average for the industry
Helps increase contact rates and sales, while the reporting dashboards help improve a number of efficiency and agent behavior issues Network-related issues can crop up occasionally
It is instrumental in converting a significant number of leads
Awesome support, technology unparalleled, and a strong emphasis on compliance and future AI and automation

Convoso Pricing Plans

  • Pricing starts from $90 per month per feature

Why Convoso Is An Alternative to CallHippo

  • Offers advanced functionalities for lead generation and reporting, such as:
  1. Predictive Dialer
  2. Omnichannel
  3. Real-Time Reports
  4. Lead Management
  • Is suitable for on-premises deployment, whereas CallHippo supports web-based deployment
  • Emphasizes customization

Convoso is Best-suited for:

CallHippo vs Convoso

Here is a quick summary of how CallHippo and Cloudtalk compare vis-à-vis important features:

Feature CallHippo Convoso
Phone system Has a virtual phone system with advanced features like:

  • Reporting
  • Integrations
  • Robust customer support
Is the leading outbound dialler software for lead generation and omnichannel solutions
Platforms supported
  • Web
  • iPhone app
  • Android app
Web-only
Access controls and permissions Yes No
Archiving and retention No Yes
Answering machine detection No Yes
Automatic lead distribution No Yes
Multichannel communication No Yes
Real time analytics Yes Yes
Integrations with enterprise applications
  • ActiveCampaign
  • Pipedrive
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • HubSpot CRM
  • Salesforce
  • Zapier
  • Zendesk

5. Squaretalk Overview

Squaretalk
Source: Squaretalk

Squaretalk is a versatile telemarketing solution.

Its USP is that it simplifies automation and integrations for businesses.

This communication platform helps your sales and support teams to work efficiently across the locations and channels you prefer.

You can gain a local presence globally with access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes.

Top Features of Squaretalk

  • Dashboards

The application allows call center reps to keep a finger on the pulse at all times by virtue of its dashboard, which provides a comprehensive overview of relevant data, such as analytics, etc.

  • Automation

Automation forms a big part of this application, as is evident from its list of the following features:

  1. Automated call routing
  2. Automatic call distribution, etc.
  • Canned responses

Its repertoire of answers to FAQs or certain pre-determined questions which customers generally enquire of businesses makes it a useful application, as it frees up your call center reps’ time.

  • Team huddle

This application allows you to have a seamless meeting or huddle with your reps team. It is quite a useful feature as these team meetings:

  1. Foster a spirit of togetherness
  2. Help everyone stay on track

Feedback on Squaretalk from Real-World Users

Squaretalk Pros Squaretalk Cons
  • Is cost effective
  • Offers great quality
  • Ensures a fast connection to help focus on the customer
Its UI can be improved with respect to the admin side
Great assistance and customer support The process of setting up the application is a slightly complex one
The predictive dialer feature is highly recommended

Squaretalk Pricing Plans

  • Cloud PBX – Starting at $15/user per month, billed annually
  • Predictive dialer – Starting at $30/user per month, billed annually
  • Pricing for SMS, virtual numbers, and SIP trunking – available on request.

Why Squaretalk Is An Alternative to CallHippo

  • Is easier to:
  1. Use
  2. Set up
  3. Administer

Squaretalk Best-suited for:

  • BPO call centers
  • Companies with proactive sales
  • CX teams
  • Retention teams
  • Insurance agents
  • Financial advisors
  • Traders
  • Telemarketers
  • Market researchers, etc.

CallHippo vs Squaretalk

Here is a quick summary of how CallHippo and Squaretalk compare vis-à-vis important features:

Feature CallHippo Squaretalk
Phone system Virtual phone system with advanced features like:

  • Reporting
  • Integrations
  • Robust customer support
The cloud communications platform for automation and integrations is simplified.
Customer support
  • Phone
  • online
  • video tutorials
  • knowledge base
  • Phone
  • online
  • video tutorials
Automatic outbound dialler No Yes
Call queues No Yes
Campaign management No Yes
Collaboration tools Yes No
Customizable reports Yes Yes
Integrations with enterprise applications
  • ActiveCampaign
  • Pipedrive
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • Dropbox business
  • Google Drive
  • HubSpot CRM
  • Salesforce
  • WordPress
  • Zoho
  • Zendesk

6. Talkdesk Overview

Talkdesk
Source: Talkdesk

Talkdesk is a browser-based virtual telephony solution.

It offers contact center functionality for enterprises through features like:

  • Call queues
  • Voicemail
  • Automated workflows, etc.

Talkdesk also integrates with third-party platforms like:

  • Zendesk
  • Slack
  • Salesforce, etc.

Top Features of Talkdesk

  • Intelligent routing

Calls can be routed based on the following:

  1. Caller data
  2. IVR selections
  3. Calling hours, etc
  • Screen recording

Call and screen recordings help analyze customer interactions for improvement.

  • AI agent

An NLP-enabled virtual agent can be deployed to support customers, which lets your reps focus on critical tasks.

  • Agent assist

It provides real-time agent support to improve the quality of customer interaction.

  • Mobility

Talkdesk can be accessed by agents on the go, irrespective of whether they use a desktop or mobile phone.

Feedback on Talkdesk from Real-World Users

Talkdesk Pros Talkdesk Cons
Is simple to implement and easy to use Its pricing is on the higher side
Has in-built reporting features
Allows for easy integration with other leading business platforms
Its overall call performance and quality are good
Provides great customer service

TalkDesk Pricing Plans

  1. CX cloud essentials – $75 per user, per month
  2. CX cloud elevate – $95 per user, per month
  3. CX cloud elite – $125 per user, per month
  4. Experience clouds – on request

Why TalkDesk Is An Alternative to CallHippo

  • Offers more features in its premium plan, like:
  1. Predictive dialer
  2. Escalation management
  3. Call scripting
  • You can opt to start with a single user, unlike other applications which require a certain quorum of users to get started

TalkDesk Is Best-suited for:

Enterprises of all sizes and industries looking to implement contact center capabilities can use Talkdesk.

CallHippo vs Talkdesk

Here is a quick summary of how CallHippo and Talkdesk compare vis-à-vis important features:

Feature CallHippo Talkdesk
Phone system Virtual phone system with advanced features like:

  • Reporting
  • Integrations
  • Robust customer support
Simplified software for enterprise contact center solutions.
AI and Machine Learning No Yes
Alerts and escalation No Yes
Employee tools No Yes
Help desk management No Yes
Call reporting Yes No
IVR and voice recognition Yes Yes
Integrations with enterprise applications
  • ActiveCampaign
  • Pipedrive
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Zendesk Suite
  • Zoho CRM

7. XCALLY Overview

XCALLY
Source: XCALLY

XCALLY doubles up as a 360-degree, powerful software solution for inbound/outbound/blended or omnichannel call centers.

With the help of this application, you can:

  • Handle interactions with customers via a multitude of channels, such as:
  1. Phone
  2. Web chat
  3. Social media
  4. Email
  5. SMS, etc., through standard APIs
  • Easily manage customer data and keep track of interactions across multiple channels
  • Enable agents to:
  1. Log into their queues
  2. Manage multiple statuses
  3. Perform various tasks according to their skills

Top Features of XCALLY

  • Web architecture

XCALLY offers real-time asynchronous web architecture with real-time panels. This feature allows you to monitor every agent’s performance with near-perfect accuracy.

  • User data

It acts as a centralized solution, thereby allowing you to manage customer information and keep track of interactions across multiple channels.

  • Multi-application

Your agents can work on multiple operating systems with the help of either XCALLY’s applications or SIP external phones.

  • BI at its best

XCALLY includes a business intelligence module with custom dashboards to enhance and monitor performance.

  • API integration: Owing to the API, your reps can connect XCALLY with third-party apps such as:
  1. Salesforce
  2. SugarCRM
  3. Freshdesk
  4. Zendesk, etc.

<H4>Feedback on XCALLY from Real-World Users

XCALLY Pros XCALLY Cons
Has a good interface Its reports don’t support any MYSQL queries
Is a scalable and out-of-the-box solution for small companies Its presentation of analytical data isn’t graphical
Has a strong development team that makes routine additions and suggestions to the software Has a limited trial period

XCALLY Pricing Plans

  • Available on request

Why XCALLY Is An Alternative to CallHippo

  • Its real-time monitoring capability offers a real-time view of agent performance and allows managers to make changes in case of emergencies
  • Users can create customized dashboards and reports to suit their needs

XCALLY Best-suited for:

  • All kinds of customers–from large enterprises and mid-sized businesses to non-profit entities and smaller businesses.

CallHippo vs XCALLY

Here is a quick summary of how CallHippo and XCALLY compare vis-à-vis important features:

Feature CallHippo XCALLY
Phone system Virtual phone system with advanced features like:

  • Reporting
  • Integrations
  • Robust customer support
It is an omnichannel contact center management solution suitable for the following:

  • Inbound
  • Blended
  • Outbound call centers
Platforms supported
  • Web
  • iPhone
  • Android
  • Web
  • Android
Automated attendant No Yes
Email management No Yes
Interaction tracking No Yes
Activity tracking Yes No
Auto dialer Yes Yes
Integrations with enterprise applications
  • ActiveCampaign
  • Pipedrive
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • Meta for Business
  • Microsoft Teams
  • Salesforce Sales Cloud
  • Zendesk
  • Zoho

8. OpenPhone Overview

Openphone
Source: Openphone

OpenPhone is a telephony system, an app that adds business numbers to existing devices and is accessible via mobile devices and web browsers. It enables calling and messaging features and also comes with a lightweight CRM.

Top Features of OpenPhone

  • Multiple numbers

Offers multiple numbers for:

  1. Teams
  2. Individuals
  3. Locations
  • Call recording

Calls can be automatically recorded or manually by the push of a button.

  • Call transfer

Live calls can be transferred to a different team member if the agent the calls are assigned to is busy.

  • Call routing

Incoming calls can be routed to the right team based on the prevalent rules.

  • Performance feedback

Calls can be monitored to help employees improve their performance.

Feedback on OpenPhone from Real-World Users\

OpenPhone Pros OpenPhone Cons
The app is easy to use on desktop and mobile Its call quality can sometimes be choppy
Has a great UI that makes management easy Personal calls sometimes override ongoing app calls
Affordable product with robust features
Its customer service is incredible
Integrates the following in a single conversation thread:

  • Messages
  • Voice mails
  • Phone calls

OpenPhone Pricing Plans

  1. Standard – $10 per user, per month, billed annually
  2. Premium – $20 per user, per month, billed annually
  3. Enterprise – On request

Why OpenPhone As An Alternative to CallHippo

  • Is a more affordable solution
  • Has been praised by customers
  • Comes with a lightweight CRM

OpenPhone Best-suited for:

  • Startups and enterprises of all scales – small, mid, and large, looking for a phone and messaging platform.

CallHippo vs OpenPhone

Here is a quick summary of how CallHippo and OpenPhone compare vis-à-vis important features:

Feature CallHippo OpenPhone
Phone system Virtual phone system with advanced features like:

  • Reporting
  • Integrations
  • Robust customer support
It is a business phone system to manage the following types of numbers depending on the use case:

  • Local
  • Regional
  • International numbers 
Auto dialer Yes No
Automated attendant No Yes
Predictive dialer Yes No
Real time analytics Yes No
Automated routing Yes No
Blended call center Yes No
Integrations with enterprise applications
  • ActiveCampaign
  • Pipedrive
  • Salesforce
  • Zendesk
  • Zapier
  • Slack
  • Meta for Business
  • Microsoft Teams
  • Salesforce Sales Cloud
  • Zendesk
  • Zoho

Conclusion

We hope you have gained an idea on how to choose a VoIP provider with the help of our blog above.

Now, though CallHippo is an excellent solution for businesses looking to upgrade their customer experience, it might not have all the features that some of them require.

This is where our guide comes in useful, as it lists all the eligible CallHippo competitors for 2023 based on their:

  • Features
  • Pricing, etc.

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

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