Top 8 Mitel Alternatives & Competitors

Mitel is a Canadian telecommunications company that provides unified communications solutions for businesses of all sizes and scales. Founded in 1972, it is headquartered in Ottawa, Ontario.

It is known worldwide for its:

• Cloud-based and on-premises phone systems
• Collaboration tools
• Contact center solutions
• Other communication and collaboration software

However, if you are unhappy with the application and are looking for its alternatives, then you can refer to this curated list of 8 Mitel alternatives or competitors, along with their unique set of features and benefits, and choose the application that best suits your needs.

Top 8 Mitel Alternatives to Consider for 2023

1. JustCall
2. Avaya
3. 8×8
4. RingCentral
5. Cisco
6. Microsoft
7. Vonage
8. Nextiva

1. JustCall Overview

JustCall is primarily a cloud-based phone system and call center software. You can use this tool to improve your customer communications drastically.

Top Features of JustCall:

• Multi-Channel Communications

This feature allows you to communicate with customers via voice, text, and email. The wide range of devices makes it easier to engage with a wider range of customers.

• Integrations with Other Business Applications

JustCall integrates with other business applications (such as, Salesforce, HubSpot, and Zapier, etc.). This ensures ease of communication and collaboration.

• Cloud-Based Phone System

JustCall also provides a robust cloud-based phone system to empower your agents to make and receive calls from anywhere, irrespective of the device used.

• Advanced Call Routing

The platform provides advanced call routing features such as the ones below to make the process of managing incoming calls easier:

1. IVR menus
2. Time-based routing
3. Location-based routing

• Messaging and Chat

The tool’s messaging and chat features also support for multimedia messages, which is a feature that allows your sales reps to communicate in real-time.

• Voice and Video Conferencing

It also offers voice and video conferencing features to power up the team’s collaboration in real-time, by bridging the distance caused by remote work.

• Call Recording and Analytics

JustCall also provides intuitive call recording and analytics features to help you track call metrics and improve the customer service experience.

You can use the data gathered from the metrics to arrange for training programs, etc., if neccessary.

G2 Rating: 4.3 out of 5 stars

Feedback on JustCall from Real-World Users

JustCall Pros	JustCall Cons
Works in an out-of-the-box manner	The pricing is a little steep
Offers the ability to drop voicemails when calling and assists with the automation of the majority of texts, which frees up time for important tasks The dynamic campaign settings present in the application are highly useful
There are no call-quality issues
The reporting data is easy to find, understand, and analyze

JustCall Pricing Plans:

• Essentials- $19 per user per month, billed annually
• Team- $29 per user per month, billed annually
• Pro – $49 per user per month, billed annually
• Business – Contact Us

We’re bringing new JustCall iQ pricing plans with AI capabilities.

Why JustCall As An Alternative to Mitel

• JustCall offers similar features to Mitel at a lower cost. Additionally, since JustCall is a cloud-based system, you will not be required to invest in expensive hardware, and thereby save on the affiliated maintenance costs.

JustCall Is Best-suited for:

• Businesses of all sizes that want to improve their customer communications and streamline their workflows
• Sales and support teams that need to handle a high volume of customer interactions across various channels
• Businesses that want a cloud-based phone system with advanced call routing features
• Businesses that are looking to manage their communication and collaboration needs in one platform and in real-time
• Businesses that wish to track their call metrics and improve their customer service

2. Avaya Overview

Avaya is another Mitel alternative that has emerged as a global leader in business communication solutions. Whether you want to improve collaboration or enhance customer engagement, Avaya is a great tool to consider.

Top Features of Avaya:

• Comprehensive Unified Communications

Avaya provides a comprehensive set of unified communications tools that include:

1. Voice
2. Video
3. Messaging
4. Collaboration solutions.

Its unified communications solution integrates with various devices and platforms, making it easy for users to communicate and collaborate regardless of their location.

• Scalability

Avaya is also highly scalable, which makes it a good fit for businesses of all sizes. It can support up to 250,000 users and 350,000 endpoints, making it one of the most scalable communication platforms on the market.

• Collaboration Tools

The application also offers a suite of collaboration tools such as:

1. Video conferencing
2. Messaging
3. File sharing

These tools make it easier for your team members to work together on projects in a seamless manner.

• Security and Compliance

Avaya Aura provides advanced security and compliance features such as:

1. Data encryption
2. Compliance with industry regulations such as GDPR and HIPAA, etc.

• Customization

The tool is highly customizable, with a wide range of third-party apps and integrations available to extend its functionality.

G2 Rating: 4.2 out of 5 stars

Feedback on Avaya from Real-World Users

Avaya Pros	Avaya Cons
Easy to implement and use	The customer service and support can be better
The ability to work on the application irrespective of location is helpful	Sometimes there is a little disturbance while on call
From a dedicated support department to its app design and integration, it offers a wide range of features to suit a variety of modern professional needs	If you log in remotely, the hard phone call data disappears
The ability to log into the hard phone from anywhere is great

Avaya Pricing Plans:

• The pricing is not mentioned on the website, so you will need to get in touch with their team for the pricing details.

Why Avaya As An Alternative to Mitel

• Both Mitel and Avaya offer strong communication solutions, but Avaya’s extensive portfolio, along with its features such as scalability, integration, and customer support makes it a better fit for businesses

Avaya Is Best-suited for businesses:

• That need a highly scalable communication platform with advanced contact center solutions
• In regulated industries as Avaya Aura provides advanced security and compliance features as well

3. 8×8 Overview

8×8 is a cloud-based communication and collaboration platform that offers a vast cocktail of solutions to improve:

• Communication
• Collaboration
• Customer engagement

Top Features of 8×8:

• Cloud-Based Solutions

8×8 allows businesses to access their communication and collaboration tools, irrespective of the location and device, as it is a cloud-centric application.

This feature makes it a useful tool if you have a remotely-distributed team, as you can access all the neccessary communication tools on the go.

• Integrated Communication Tools

8×8 provides businesses with a range of integrated communication tools such as:

1. Voice
2. Video
3. Messaging
4. Collaboration solutions

• Scalability

8×8 is highly scalable, meaning that it can accommodate businesses of all sizes.

For instance, whether you are a small business owner with only a few employees or a large enterprise with thousands of employees, 8×8 can provide you with a customized solution as per your needs.

• Analytics

Its analytics tools allow you to gain insights into the team’s communication and collaboration activities. You can therefore use this application to:

• Identify areas for improvement
• Optimize workflows, etc.

G2 Rating: 4 out of 5 stars

Feedback on 8×8 from Real-World Users

8×8 Pros	8X8 Cons
The reporting systems are easy to use and insightful	There is a fair bit of learning curve associated with this tool
Its scripting capabilities and administration interface work reasonably well	It would be nice if the application had an average wait time recording for a queue
The 8×8 Contact Center is most helpful for seamlessly unifying an operational system’s connection	The Contact Center App is separate from the Work App
Its streamlined solutions and routing concepts help the calls stay distortion-free and reduce the lag time	The Call Forwarding feature occasionally poses slight problems during emergencies.

8×8 Pricing Plans:

• X2: $24 per user per month
• X4: $44 per user per month

Why 8×8 As An Alternative to Mitel

• 8×8 offers a more flexible pricing model, allowing you to pay only for the features you need, rather than for the whole package
• Its cloud-based architecture, with the help of which you can easily scale the communication and collaboration needs as per your business growth or changes
• 8×8 has received high marks for its customer service and support

8×8 Is Best-suited for:

• Businesses that need features such as scalability, integration, and analytics and customer engagement capabilities
• Businesses that need a cloud-based solution

4. RingCentral Overview

RingCentral is a cloud-based phone system and collaboration platform that offers a host of communication and collaboration tools, such as RingCentral Office, which is the primary communication platform.

Top Features of RingCentral:

• VoIP and Video Conferencing

RingCentral provides high-quality voice and video call features, which allow teams to collaborate and communicate effectively.

• Unified Communications

Perhaps the most important feature of this application is that it offers a single platform for the following:

1. Messaging
2. Video
3. Phone
4. Team collaboration.

• Mobile App

The tool’s mobile app allows you to stay connected and work without being hindered by the location, which makes it a wonderful solution for remote teams.

G2 Rating: 3.9 out of 5 stars

Feedback on RingCentral from Real-World Users

RingCentral Pros	RingCentral Cons
Has a robust system with access to most of the tools that you need	The customer support can be better
The call hold music is nice	Customers face a lot of in-app changes throughout the course of the subscription
It is fairly easy to set up and understand	The period during the transition from an office phone to a computer app is a little irksome
The application offers great customization features

RingCentral Pricing Plans:

• Core: $20 per user per month
• Advanced: $25 per user per month
• Ultra: $35 per user per month

Why RingCentral As An Alternative to Mitel

• RingCentral offers similar features at a lower cost

RingCentral Is Best-suited for businesses that:

• Have remote and distributed teams which need to stay connected and collaborate effectively
• Need advanced call management features and want to integrate their phone system with other business software.
• Need high customization along with unique communication and collaboration needs
• Need to conduct virtual meetings with a large number of participants

5. Cisco Overview

Established provider of enterprise-level communication solutions, and offers a variety of products to meet the needs of businesses of all sizes.

Top Features of Cisco:

• Video Conferencing

Cisco Webex provides video conferencing features that allows you to collaborate with team members in real-time, with support for up to 1,000 participants.

• Screen Sharing

Cisco Webex provides screen sharing features so that you can easily share screens and collaborate on projects effortlessly.

• Integration with Other Cisco Products

Cisco Webex easily integrates with other Cisco products, such as Webex Teams and Jabber. This seamless integration allows you to manage all your communication and collaboration needs from the application’s centralized platform.

• Customization

Cisco Webex is highly customizable, with a wide range of third-party apps and integrations available to extend its functionality.

G2 Rating: 4.4 out of 5 stars

Feedback on Cisco from Real-World Users

Cisco Pros	Cisco Cons
Call Manager is the perfect solution for IP telephony	It is not a profitable solution for small companies or organizations with less than 50 telephone users
The application offers third party integration via application users	The licensing is expensive
It works wonders with proprietary Cisco equipment and software such as Cisco Phones, Cisco Jabber, etc.	Sometimes, you may experience noises and audio distortion
The application integrates well with Microsoft software and has APIs to connect to your own systems

Cisco Pricing Plans:

• As the pricing is not mentioned on the website, you will need to contact the team to know the pricing details.

Why Cisco As An Alternative to Mitel

• Cisco is a great alternative to Mitel as it is primarily focused on enterprise-level communication solutions
• Cisco has a stronger reputation for reliability, scalability, and security than Mitel

Cisco Is Best-suited for:

• Larger businesses that need a comprehensive suite of communication tools and require high levels of security and reliability
• Businesses that need to integrate their communication solutions with other business software and tools

6. Microsoft Overview

Microsoft is a global technology company that provides communication and collaboration solutions such as Microsoft Teams.

Its most useful communication features include:

• Instant messaging
• Video and audio calls
• Screen sharing
• File sharing

Top Features of Microsoft:

• Chat and Messaging

Microsoft Teams provides chat and messaging features to help you communicate in real-time.

• Voice and Video Calling

The tool’s voice and video calling features are unparalleled, allowing you to make and receive calls irrespective of the location and device.

• Collaboration Tools

Microsoft Teams also provides a variety of collaboration tools such as:

1. File sharing
2. Screen sharing
3. Team chat

• Integration with Other Microsoft Products

Microsoft Teams effortlessly integrates with other Microsoft products, such as Office 365.

• Security and Compliance

The platform provides advanced security and compliance features, such as:

1. Data encryption
2. Compliance with industry regulations such as GDPR and HIPAA.

G2 Rating: 4.3 out of 5 stars

Feedback on Microsoft from Real-World Users

Microsoft Pros	Microsoft Cons
Integration with other Microsoft Software allows users to access a single dashboard with all the data in one place	The application’s performance can suffer from occasional issues
Collaboration on Teams is easy for people with varying levels of technical knowledge Teams allows users to easily share and collaborate, regardless of their skill level	The lack of social collaboration in Teams; for instance, the availability of hashtags or social interaction for collaboration within the company, etc.
The ability to log in specifically for a Teams meeting with a specific link is useful
One of the best features of Teams is its integration with Office 365

Microsoft Pricing Plans:

• Free: $0
• Microsoft Teams Essentials: $4 per user per month
• Microsoft 365 Business Basic: $6 per user per month
• Microsoft 365 Business Standard: $12.50 per user per month

Why Microsoft As An Alternative to Mitel

• Microsoft is a great alternative to Mitel as it focuses more on collaboration and integration with other Microsoft products.
• Microsoft also has a strong reputation for security and scalability

Microsoft Is Best-suited for:

• Businesses that already use or plan to use other Microsoft products, such as Office 365, and want to integrate their communication solutions with these products
• Businesses that need a highly secure and scalable communication solution
• Businesses that want to leverage AI-powered features such as real-time language translation and automated transcription

7. Vonage Overview

Vonage’s solutions include:

• A unified communication platform
• Contact center software
• APIs for developers to build custom communication solutions.

This cloud-based communication platform provides businesses with a variety of tools for collaboration across the following platforms:

• Voice
• Video
• Messaging etc.

Top Features of Vonage:

• Voice and Video Calling

Vonage’s communication platform enables you to make and receive voice and video calls from anywhere, using any device.

• Messaging and Chat

The platform’s messaging and chat features pave the way for real-time communication between team members and customers, with excellent support for multimedia messages.

• APIs and Integrations 

The tool provides APIs for developers to build custom communication solutions and integrates with a variety of business software, including:

1. Salesforce
2. Microsoft Dynamics, etc.

• Analytics and Reporting

Vonage’s communication platform also supports advanced analytics and reporting features to track performance metrics, with the help of which you can identify areas for improvement.

• Global Coverage

Vonage provides global coverage, thereby allowing you to communicate with your customers and team members, irrepsective of their location.

G2 Rating: 4.3 out of 5 stars

Feedback on Vonage from Real-World Users

Vonage Pros	Vonage Cons
The application allows you to send lengthy messages and does not divide messages in to small sections like other service providers, such as Nextiva	The customer support and sales department needs to improve their services
Has a great call quality	The ability to use Bluetooth for calls is lost due to the Android app update
The textual and visual messages work flawlessly Can recording phone calls beautifully	You can only access chat support now, as the phone tech support has been cut off
The features are easy to use

Vonage Pricing Plans:

• Contact the team for an idea as the same is not provided on the website

Why Vonage As An Alternative to Mitel

• In comparison to Mitel, Vonage offers a more comprehensive suite of solutions for communication and collaboration
• Vonage’s solutions are highly scalable and customizable, which makes it a good fit for businesses of all sizes, from small startups to large enterprises

Vonage Is Best-suited for businesses that:

• Need a comprehensive suite of communication and collaboration tools, with a strong focus on customer support and engagement
• Need a communication solution that is cloud-based, scalable, and integrates with other business software
• Require 24/7 support and service
• Need global coverage and advanced analytics features to track their performance metrics

8. Nextiva Overview

Nextiva is another amazing Mitel alternative that you can consider. This cloud-based communication and collaboration platform allows you to connect with customers, colleagues, and partners.

It provides a range of features and tools to improve communication and productivity, including ones such as:

• Voice
• Video
• Messaging
• Collaboration tools

Top Features of Nextiva:

• Nextiva Voice

Nextiva is a cloud-based phone system that offers advanced features such as:

1. Call recording
2. Call routing
3. Voicemail transcription

• Nextiva Chat

Its messaging platform that allows you to:

1. Send instant messages
2. Share files
3. Collaborate with your team in real-time

• Nextiva Meetings

This powerful video conferencing tool allows you to seamlessly host:

1. Virtual meetings
2. Webinars
3. Presentations

• Nextiva Analytics

This reporting and analytics tool provides real-time insights into your call center’s performance and customer interactions, with the help of which you can make improvements as neccessary.

• Nextiva App

Nextiva also offers a mobile app to help you access your Nextiva account and communicate on the go.

G2 Rating: 4.4 out of 5 stars

Feedback on Nextiva from Real-World Users

Nextiva Pros	Nextiva Cons
The customer support is one of the application’s best features, as the hold times are minimal and you can reach out for support in a more convenient way	Sometimes, the “path” for incoming calls does not work
Has an easy sign up process	The lack of follow-through in customer support
The application offers the ability to create flows that you can easily edit and adjust

Nextiva Pricing Plans:

• Essential: $17.96 per user per month
• Business: $21.71 per user per month
• Enterprise: $29.21 per user per month

Why Nextiva As An Alternative to Mitel

• Nextiva offers a more modern, user-friendly interface and a broader range of features, when compared to Mitel
• Nextiva’s cloud-based architecture is also more scalable and flexible than Mitel’s on-premises solutions

Nextiva Is Best-suited for:

• Businesses that need a cost-effective, cloud-based communication and collaboration solution
• Businesses with remote and distributed teams that need to collaborate and communicate effectively regardless of their location
• Call centers and customer service teams that need to monitor and improve customer interactions

In Conclusion

In conclusion, while Mitel is a popular and reliable option for businesses seeking to enhance their communication and collaboration capabilities, it is not the only choice available.

By exploring these 8 Mitel alternatives, organizations can find a robust solution that best fits their needs, goals, and budget.

Before you zero in on a decision, you should make sure to analyze the following parameters of each tool to make an informed decision:

• Features
• Pricing
• Compatibility with existing systems

We wish you the best of success in your endeavors to find the application you desire.