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SubscribeThe VoIP market is booming. The heady combination of real-time data and voice capabilities empowers organizations to boost their profits and drive cost efficiency in their operations. According to research, here are the top monetary benefits of using VoIP for businesses.
If you want to leverage these benefits, it might be a good strategy to do your homework. Whether you’re an existing Nextiva phone service customer or looking for a new replacement for Nextiva phone systems, this comprehensive guide will throw light on the best Nextiva alternatives available in the market.
Top 10 Alternatives to Nextiva: Choose the Best Cloud Phone System for Your Business
Here are the top 10 alternatives to Nextiva.
- JustCall
- GoToConnect
- 8×8
- RingCentral
- Vonage
- Dialpad
- Zoom
- Grasshopper
- Mitel
- PanTerra Networks
Nextiva Alternative #1: JustCall – The Clear Choice for Small and Medium Businesses
JustCall is the smoothest and fastest solution to manage your phone support. Its Cloud phone system is purpose-built to boost rep productivity. You can add it to your CRM and save up to 12hrs/week per rep with 100+ integrations.
Top Features of JustCall
- Appointment scheduling
- Bulk SMS
- SMS automation
- Text message campaigns
- Automatic call distribution
- Call forwarding/routing
- Remote call center
- Call transfer and call merging
- Call monitoring
- Custom call distribution rules
- Call scheduling
- Calendar sharing
- Conference calls
- Call notes/tagging
- Call queue
- IVR
- Sales Dialers
- Number porting
- Complete phone system
- Conversation Intellignce
- Custom greetings in multiple languages
- Team management functions
- Third-party integration
- Virtual phone number
JustCall Pros and Cons
| JustCall Pros | JustCall Cons |
| Easy to implement and use | Reporting views could use more breakdowns |
| Supports over 50 integrations | Some features may be complex to implement in-house but gets solved with the support team |
| When compared to Nextiva prices, JustCall is more affordable with more features delivered at a lower cost | |
| Incredible onboarding and training service | |
| Easy to tack customer conversation progress with call recording and dialogue tracking features | |
| Responsive and helpful support team |
JustCall Real Reviews
- “It works out of the box. It actually does what it advertises and is flawless, no bugs found so far. I have is set up with custom workflows. I have tried other SMS solutions and they are either clunky, difficult to set up or super expensive and missing key features.”- Jose V. (5/5)
- “What I like best is the commitment to making sure the customer is happy with the platform and features. The JustCall team has been there for us to make sure we are 100% satisfied.”- Michael C. (4.5/5)
- “I like that JustCall gives us the ability to drop voicemails when calling and allows us to automate the majority of our texts. It has saved me a ton of time in my day-to-day activities!”- William S. (4.4/5)
JustCall Star Rating: 4.3/5
JustCall Pricing Plans
- Essentials -$19 per user per month, billed annually
- Team – $29 per user, per month, billed annually
- Pro – $49 per user, per month, billed annually
- Business – On request
We also offer new JustCall iQ pricing plans with AI capabilities.
Why JustCall As An Alternative to Nextiva
According to users, in comparison to Nextiva, JustCall has the following qualities:
- It is easier to set up and administer
- It is a preferred tool for doing business overall
- This tool is better at providing quality support as the Support team at JustCall is more than willing to listen to client needs and do everything possible to implement feature requests. Customer support keeps getting better and better on a daily basis
JustCall Best-Suited For
JustCall can be used by SMBs of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform.
Best Alternative to Nextiva For More Closed Deals
Nextiva Alternative #2: GoToConnect: A Centralized Solution for Multiple Ways to Stay Connected for Large Teams and Remote Teams
GoToConnect Overview
It is a virtual phone system that’s primarily focused on collaboration features such as voice, call center, call management, and video conferencing, to name a few. This tool combines the GoToMeeting virtual meeting software with the Jive business phone system to give you the best of both worlds.
Top Features of GoToConnect
A. Voice and Call Management:
- Call Forwarding
- Call On Hold
- Call Routing
- Cloud PBX
- Phone Number Extensions
- Conference Calls
- Screen Sharing
- HD Video Conferencing
- Business Call Management
- Call Center Analytics
GoToConnect Feedback from Real-World Users
| GoToConnect Pros | GoToConnect Cons |
| Schedule digital meetings with ease and with a single click | Redesigning of the application makes it difficult for users to re-learn simple settings |
| Share and collaborate in real-time on a team project | Inability to form group chats and use the service while not in a meeting |
| Customer service is kind and considerate | Promises made of functions that don’t exist |
| Video conferencing is simple to use | Screen share does not take up the entire screen, which makes it difficult to view it sometimes |
GoToConnect Star Rating: 4.2/5
GoToConnect Pricing Plans
Here’s a quick glance over its pricing model:
- Basic – Starting at $24.00/user/month
- Standard – Starting at $29.00/user/month
- Premium – Starting at $39.00/user/month
Why GoToConnect As An Alternative to Nextiva
Reviewers say, compared to Nextiva, GoToConnect is:
- Easier to admin
- Easier to set up
- Easier to do business with
GoToConnect Best-Suited For
GoToConnect is one of the best alternative phone services for small businesses who need an all-in-one communication software that’s custom-built for SMBs.
Nextiva Alternative #3: 8×8: The Tool that Allows Global Companies to Save Big on Cloud Communications
8×8 Overview
8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. 8×8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk.
Top Features of 8×8
- 3-Way Calling
- Virtual Office Mobile for Android
- Auto Attendant
- Call Transfers
- Virtual Office Online
- Extension Dialing
- Voicemail
- Number Porting
- Voicemail to Email
- Caller ID Blocking
- Business SMS
- Virtual Office Call Recording
- Softphone
- Virtual Office Desktop
- Instant Messaging
- Contacts Integration
- Online Meetings
- Call Forwarding
- Hosted PBX
- Caller ID
- Internet Fax
- Ring Groups
Feedback on 8×8 from Real-World Users
| 8×8 Pros | 8×8 Cons |
| Integrates with a host of third-party solutions | Admin console can seem complex to use |
| Has analytics, reporting, and CX journey mapping capabilities | Training provided can be improved |
| Setting up 8×8 is easy | |
| Calls and messages can be facilitated via laptops and mobile phones |
8×8 Star Rating: 4.4/5
8X8 Pricing Plans
8×8’s pricing plans for business communication solutions:
- Small business phone system: $15 per user, per month with a 30-day free trial
- Video, voice, and chat for teams: $24 per user, per month, billed annually
- Advanced call handling and analytics: $44 per user, per month, billed annually
Why 8×8 As An Alternative to Nextiva
In comparison to Nextiva, 8X8 is:
- Ideal for budget-conscious or global-minded companies looking for a robust business phone system whereas Nextiva is a better solution for small businesses who want to centralize their communications into a single platform
8×8 Best-Suited for:
8×8 is a good solution for enterprises looking to implement a customer communication platform for voice, video, and chat.
Nextiva Alternative #4: RingCentral: App for Calling, Meeting, and Messaging
RingCentral Overview
RingCentral is a cloud-based communication and collaboration platform. Founded in 1999, it was one of the first enterprise solutions for communication and collaboration via any device and location.
RingCentral integrates with third-party solutions like Zendesk, Slack, HubSpot, and Salesforce, along with the robust video, phone, and messaging features.
Top Features of RingCentral
- Skills-based call routing – Routing rules route customer calls to agents with the right skillset.
- IVR with visual flow designer – The IVR system is easy to create and modify using the visual flow designer.
- Mobility – RingCentral can be accessed over desktop and mobile devices.
- Screen recording – Record screens and calls for quality training.
- Performance management – Monitor live calls to help agents improve.
Feedback on RingCentral from Real-World Users
| RingCentral Pros | RingCentral Cons |
| Delivers consistent video and audio performance even with huge volumes of calls | Tasks and messages can get crowded in the dashboard |
| Seamlessly integrates with business solutions like Salesforce and O365 | Reporting can be improved |
| Mobile and web app makes it easy to work from any device | |
| Dedicated account manager and 24×7 support |
RingCentral Star Rating: 4.4/5
RingCentral Pricing Plans
- Essentials – Message and phone features at $22.49 per user per month
- Standard – Message, video, and phone features at $28.49 per user per month
- Premium – Message, video, and phone features and an open API at $33.74 per user per month
- Ultimate – Message, video, and phone features and an open API at $44.99 per user per month
Why RingCentral As An Alternative to Nextiva
In comparison to Nextiva, RingCentral offers extra features. Plus, if you don’t have too many participants and would like to use Zoom with your VoIP provider, selecting RingCentral would be ideal for you.
RingCentral Best-Suited For
Enterprises of all sizes are looking to implement a communication and collaboration system. The pricing and features make it a great option for small and mid-sized enterprises.
Nextiva Alternative #5: Vonage: A Tool that Empowers You to Accelerate Connections that Matter to Your Business
Overview
Vonage offers a unified communications solution, which is ideal for businesses looking to scale. You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience, collaboration, and flexibility. Additionally, the biggest advantage of this platform is that it can be implemented quickly.
Top Features of Vonage
- Vonage meetings: Leverage an intuitive video collaboration solution to use across your organization and with customers.
- Admin portal: Manage your entire phone system from a single portal.
- Mobile and desktop apps: Run your business phone system from your computer or any mobile device.
- Business inbox: Address customer needs faster with SMS, MMS, and Facebook Messenger captured in Business Inboxes.
Feedback on Vonage from Real-World Users
| Vonage Pros | Vonage Cons |
| One of the best dialing software with very good voice quality | Need to work on history settings, sometime won’t show the call history |
| Amazing features like call recording, texting, voice mail, and divert calls | Doesn’t show the call recording history |
| Network and connection very efficient | The customer service is not upto mark, no phone line to call |
Vonage Star Rating: 4.2/5
Vonage Pricing Plans
Vonage offers three contact center plans:
- Mobile: $19.99 per month/per line plus taxes & fees
- Premium: $29.99 per month/per line plus taxes & fees
- Advanced: $39.99 per month/per line plus taxes & fees
Why Vonage As An Alternative to Nextiva
In comparison to Nextiva, Vonage Business Communications is:
- Slower to reach ROI
- Easier to admin
- More expensive
Vonage Best-Suited For
Vonage is ideally suited for small businesses that need ten or fewer business lines and don’t require advanced features (read: video conferencing) that are capable of hosting large meetings. Larger organizations that want to customize their unified communications systems can also go for Vonage.
Nextiva Alternative #6: Dialpad: The Number One App for Small Businesses
Dialpad Overview
Think of Dialpad as a suite of business communication products that offers a host of useful tools such as business phone systems, contact centers, video conferencing, and sales software. Moreover, the calling and admin features come in handy when wanting to improve employee productivity and streamline communication. If you are looking for a software-based communication system and integration, go for Dialpad.
Top Features of Dialpad
Here’s a quick lowdown of the various features Dialpad offers:
- Voice Intelligence
- VoIP Services
- Business Phone Number
- Interactive Voice Response
- Power Dialer
- Contact Center Analytics
- Virtual Receptionist
Feedback on Dialpad from Real-World Users
| Dialpad’s Pros | Dialpad’s Cons |
| Reliable phone service alternative to Vonage, the price is right, the functionality and service are good | Sometimes, there can be choppy calls |
| Offers a number of comprehensive features that will suit most growing businesses’ needs | Sometimes, the software doesn’t alert when there’s a call and then automatically says there’s a missed call |
| The ability to create departments to assist in monitoring other employees has been exceptionally useful | The interface still needs a little work |
Dialpad Star Rating: 4.4/5
Dialpad Pricing Plans
Dialpad’s pricing model comprises the following:
- Standard: $15 per user per month
- Pro: $25 per user per month
- Enterprise: Available on request
Why Dialpad As An Alternative to Nextiva
In comparison to Nextiva, Dialpad is:
- Easier to set up
- More usable
- Easier to admin
Dialpad Best-Suited For
Dialpad’s features and information are better suited for softphones and mobile apps. That said, the platform supports diverse IP phones that can be purchased through an account holder’s administration portal.
Nextiva Alternative 7: Zoom: The Best Video Conferencing Solution Out There
Zoom Overview
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. It offers video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems. Its enterprise cloud phone system is built natively for its platform. If you want flexible collaboration and a distributed and large workforce, this should be your go-to tool.
Top Features of Zoom
Here’s a snapshot of the key Zoom features users can use:
- Meetings: Good for HD video and audio collaboration
- Rooms and Workspaces: Helps you to power up your conference rooms with video
- Phone System: Serves as an ideal enterprise cloud phone system.
- Video Webinars: Drive full-featured, easy-to-use, and engaging webinars
- Marketplace: Leverage integrations and bots to use with Zoom
Feedback on Zoom from Real-World Users
| Zoom’s Pros | Zoom’s Cons |
| Works on just about every device: Mobile phones, computers, and conference rooms | Should be able to support an audience of 100+ |
| Highly collaborative video conferencing tool | Should improve security by authentication of link usage by a designated recipient |
| Offers multiple functionalities such as Annotate with participants on a screen/whiteboard, remote control another one’s screen private chat between meeting participants | The audio quality should be improved with a feature to remove background noise |
Zoom Star Rating: 4.5/5
Zoom Pricing Plans
Here’s a quick run-through of the company’s pricing models:
- Cloud Basic: Free
- Cloud Pro: $14.99 per month/per license
- Cloud Business: $19.99 per month/per license
- Cloud Enterprise: $19.99 per month/per license
Why Zoom As An Alternative to Nextiva
In comparison to Nextiva, Zoom is:
- Easier to set up
- Easier to admin
- More usable
Zoom Best-Suited For
Zoom is best suited for using the following functionalities: video conferencing meetings, audio conferencing, webinars, meeting recordings, and live chat whether for a small or large business.
Nextiva Alternative #8: Grasshopper: A Tool that Enables You to Keep Your Personal and Business Calls Separate
Grasshopper Overview
Grasshopper’s legacy business phone system works best for small businesses (as opposed to large enterprises). Its ultra-useful features, such as auto-attendant, voicemail transcription, and incoming call controls, empower you to take greater control of your business communication platform.
Top Features of Grasshopper
- Desktop and Mobile Apps: Allows you to stay ‘connected’ on your desktop, iPhone, or Android device with user-friendly desktop and mobile apps.
- Voicemail Transcription: Access Voicemail transcriptions so you can read them without having to listen to the message.
- Simultaneous Call Handling: Take calls from multiple people at the same time so no customer hears a busy signal.
- Reporting: Keep your finger on the pulse of your business with detailed and actionable call reports.
- Ruby Receptionist: Leverage the services of live US-based receptionists who can help answer your Grasshopper calls!
Feedback on Grasshopper from Real-World Users
| Grasshopper Pros | Grasshopper Cons |
| It’s competitively priced and easy to use | Very expensive |
| Competitive pricing with great functionality–as good as expensive VoIP products with the same amount of simplicity and reliability. | Navigation of admin website was clunky, with user website being even worse |
Grasshopper Star Rating: 4.1/5
Grasshopper Pricing Plans
Grasshopper offers three pricing plans:
- Solo: $26 per account per month
- Partner: $44 per account per month
- Small business: $80 per account per month
Why Grasshopper As An Alternative to Nextiva
In comparison to Nextiva, Grasshopper loses out as it offers exactly one integration — Gmail. This doesn’t allow for cross-collaboration or an improved customer support system that comes with the integration of forms, Slack, CRM systems, and so on.
Grasshopper Best-Suited For
Grasshopper is best for smaller teams that want a budget-friendly, voice-over-internet-protocol (VoIP) system.
Nextiva Alternative #9: Mitel: A Global Leader in Providing a Sophisticated and Custom Communications Network
Mitel Overview
Mitel is an all-in-one business phone service that’s ideally suited for businesses of all sizes. Their unique services include cloud-based and on-site phone systems. In 2017, Mitel acquired Shoretel and has since added Shoretel’s products to theirs.
Top Features of Mitel
- Unified communication: MiCloud Connect Client provides you with a Directory, so you can make calls from your PC.
- Collaboration: Allows businesses to eliminate expensive travel time and have meetings ad-hoc, anytime and anywhere.
- Integration: Offers full integration, allowing you to capture interactions with your clients and increase productivity.
- User experience: MiCloud Connect client is unobtrusive. Plus, it can be personalized.
Feedback on Mitel from Real-World Users
| Mitel Pros | Mitel Cons |
| Easy-to-use interface for non-technical users | The web interface feels archaic |
| Lots of options to set up for end-user | The requirement to use your own lines limits the number of call-ins |
| Call quality and the chat features are good | The UX, particularly on an older iPhone could be improved |
Mitel Star Rating: 4.3/5
Mitel Pricing Plans
Here’s a quick look at Mitel’s pricing model, which offers three plans:
- Essentials: $20.99/user/month
- Premier: $26.59/user/month
- Elite: $38.49/user/month
Why Mitel As An Alternative to Nextiva
In comparison to Nextiva, Mitel is less expensive than Nextiva, per user. Plus, Mitel provides more helpful and user-friendly features.
Mitel Best-Suited For
Mitel is ideal for small businesses with a stable number of employees or for remote teams.
Nextiva Alternative #10:PanTerra Networks: For an Effortless and Simplified Communication System
PanTerra Overview
PanTerra’s signature product, “Streams” offers a simple interface with a single portal/application for all of your business communication needs. You can communicate effortlessly and without any worry in any medium that your team requires.
Top Features of PanTerra
- Call Center: This allows you to deploy your call center agents anywhere in the world
- File Sync & Share: This allows you to store, manage, and share your corporate content securely from the cloud
- Ultra-High Attributes: PanTerra optimizes reliability, availability, scalability, security, QoS, SLA, and support, guaranteeing your business will operate at maximum performance 24/7/365.
- End-to-End Solution: PanTerra delivers a complete cloud service with an end-to-end white gloves total solution approach to solve your IT needs
Feedback on PanTerra from Real-World Users
| PanTerra Pros | PanTerra Cons |
| Customer service is great and every call is handled with urgency | Frequent page maintenance can be disturbing |
| The interface is great | The international dialing package is missing |
| It enables easy collaboration | Bills are not self-explanatory |
PanTerra Star Rating: 4.6/5
PanTerra Pricing Plans
Here’s a quick look at the company’s pricing plans:
- Business Plus: Starting at $24.95 per month
- Professional: Starting at $29.95 per month
- Call Center: Starting at $44.95 per month
Why PanTerra As An Alternative to Nextiva
In comparison to Nextiva, PanTerra is a better alternative in terms of:
- Value for money
- Ease of use
- Features
- Customer support
PanTerra Best-Suited For
It is a perfect end-to-end solution for small and medium-sized businesses.
Factors We Used to Evaluate These Alternatives to Nextiva
Below are some factors you must evaluate for these alternatives to Nextiva.
Unified Communications (UCaaS)
Unified communications usually use specific communication mediums: video and phone calls, chat, audio and video conferencing, email, voicemail, and instant messaging.
Unified Communications as a Service (UCaaS) carries these mediums to a single platform. It offers you a special insight into every individual you speak to, no matter which medium you use.
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automatic telephone system with call routing abilities. It takes advantage of auto associates to the next stage. Furthermore, it allows your clients to navigate your real-time voice menu before they contact an agent. IVR initially gathers data about the purpose of the call. Next, it transmits the call to the proper division or individual.
The Bottom Line
There you go. Selecting the right kind of VoIP phone service can become a challenging task. You need to do your homework and truly understand the kind of service you want. Make sure to read the reviews and vet the pricing plans to understand what suits your business and personal goals. Take inspiration and help from the list above and make way for an informed choice!
