Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. What is a cloud solution? Easily integrate with other solutions.
NICE inContact
OCTOBER 29, 2019
With CXone APIs, it can integrate with nearly any third-party solution to customize and is realizing the many advantages of CXone Workforce Management in scheduling and performance management. The operation has the scalability and flexibility it needs to easily expand or contract, at minimal cost.
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NICE inContact
DECEMBER 4, 2018
What about new unified communications (UC), PBX and other contact center. How do I evaluate cloud vs. premises solutions? What’s the incremental value of QM (quality management), WFM (workforce management), Analytics, and API (applied programming interfaces) to the performance of my contact center?
Aspect
JULY 15, 2020
On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). Version 20 of our WFM solution makes it even easier to implement a cloud-based WFM system in practically any cloud environment.
DMG Consulting
DECEMBER 10, 2018
The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS). And the fact that these customized contact center solutions can be built quickly using standard development languages is a game-changer.
Playvox
JANUARY 13, 2022
The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model. Getting Technology Right.
DMG Consulting
MAY 6, 2022
In other situations, contact center infrastructure vendors have committed to supporting their premises-based solutions for the life of the asset, while making it clear to clients that such solutions will not maintain functional parity with their cloud products.
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