Product Alternatives

Top 8×8 Alternatives & Competitors

Looking for a reliable and cost-effective 8×8 alternative? You need to take various parameters into account, such as ease of use, cost, support quality, your use case and product features and capabilities.

In this blog, we will look at some of the most relevant alternatives to 8×8. We will understand the pros, cons, top features, and pricing of each alternative so that you can make an informed decision. So without much further ado, let’s jump straight in

1.  JustCall

JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. One of the leading alternatives to 8×8 for small and mid-sized enterprises, JustCall offers important functionality needed within a contact center software – calls, messaging, calendar, and various other advanced features – in a single, easy-to-use platform.

Besides offering access to robust business phone capabilities, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem.

JustCall Incoming Call Tracking Feature

Top Features of JustCall

  • Smart call routing – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.
  • Business texting – SMS with a high open rate turns out to be a very lucrative communication medium. JustCall offers bulk SMS, SMS automation, and SMS workflows to effectively engage with customers. 
  • Conversation intelligence – Capture and analyze customer-facing interactions effectively with conversation intelligence. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics
  • Monitor, whisper, or barge – Managers can listen to live agent calls and/or guide agents with call whispering or speak directly with the customer using call barging. 
  • Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 
  • Sales dialer- Deliver calls using an automated dialer. Upload contact lists, start dialer campaigns, and connect to only answered calls. 
  • Call recording – Record and monitor agent calls to improve quality and performance.
  • Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. into a CRM without any manual intervention.

Feedback on JustCall from Real-World Users

JustCall Pros JustCall Cons
Easy to implement and use Some features could be complex to implement in-house and may need help from the support team
Supports over 50 integrations  
More affordable than most competitors in the market – more features delivered at a lower cost  
Incredible onboarding and training service  
Easy to track customer conversation progress with call recording and dialogue tracking features  
Responsive and helpful support team  

Real Reviews from Trusted Source and a Video Review

Here are some reviews and real feedback from users

  • It allows you to integrate messaging with custom workflows
  • Customer support is available and accessible
  • The setup process is smooth

Justcall has a G2 rating of 4.3/5 stars.

JustCall Pricing Plans

  • Essentials – $19 per user/month, billed annually
  • Team – $ 29 per user/month, billed annually
  • Pro – $ 49 per user/month, billed annually
  • Business – On request

We also offer new JustCall iQ pricing plans with AI capabilities.

justcall-ai-product-pricing 

 Why JustCall As An Alternative to 8X8

  • Simple and easy-to-use interface compared to the 8×8 call recording software
  • Dedicated, round-the-clock support. Always ready to implement feature requests. 
  • Offers in-built real-time conversation intelligence features that provide an added advantage for sales, support, and CX teams.

JustCall is best-suited for:

JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform.

2. RingCentral

RingCentral is a cloud-based communication and collaboration platform. Founded in 1999, it was one of the first enterprise solutions for communication and collaboration.

Along with phone calls and messaging features, RingCentral also integrates with third-party solutions like Zendesk, Slack, HubSpot, and Salesforce.

RingCentral Overview
Source: RingCentral

 Top Features of RingCentral

  • Skills-based call routing – Routing customer calls to agents with the right skill set.
  • IVR with visual flow designer – Create and modify IVR system using the visual flow designer.
  • Screen recording – Record screens and calls for quality training.
  • Performance management – Monitor live calls to help agents improve.

 Feedback on RingCentral from Real-World Users

RingCentral Pros RingCentral Cons
Delivers consistent video and audio performance despite huge volumes of calls Tasks and messages can get crowded in the dashboard
Seamlessly integrates with business solutions like Salesforce and O365 Reporting can be improved
Mobile and web app makes it easy to work from any device The technical support and customer service could be worked upon 
Has a dedicated account manager and 24×7 support  

It has a G2 rating of 4/5 stars. 

RingCentral Pricing Plans

  • Essentials – Message and phone features at $22.49 per user per month
  • Standard – Message, video, and phone features at $28.49 per user per month
  • Premium – Message, video, and phone features and an open API at $33.74 per user per month 
  • Ultimate – Message, video, and phone features and an open API at $44.99 per user per month

Why RingCentral As An Alternative to 8×8

In comparison to 8X8, RingCentral offers extra features. Plus, if you don’t have too many participants and would like to use Zoom with your VoIP provider, go for RingCentral.

RingCentral is best-suited for:

If you are looking for a platform with extensive third-party app integrations, RingCentral is one of the best fits in the market. Plus, you get access to built-in connections for popular software, such as Google Workspace, Salesforce, and Slack, and open APIs for customized integrations.

3.  Microsoft Teams

Microsoft Teams is ideal for team and/or client meetings.

Think of Microsoft Teams as an all-encompassing, robust tool that allows for seamless collaboration and sharing for employees across multiple locations.

It’s Increased levels of security, privacy, stability, and convenient access make it an 8×8 alternative to consider.

Microsoft Teams Dashboard
Source: Microsoft Teams

Top Features of Microsoft Teams

  • Breakout rooms: These are ‘mini-meeting rooms,’ which enable smaller group discussions easily.
  • Improved whiteboard: An integrated Whiteboard app that empowers meeting participants to collaborate on a shared virtual whiteboard in real-time. 
  • Spotlighting people: The ability of meeting organizers and presenters to “spotlight” certain meeting participants 
  • PowerPoint grid view: An improved way of presenting a PowerPoint document in a meeting, where you don’t need to flip through all slides, you can show specific ones as needed

Feedback on Microsoft Teams from Real-World Users

Microsoft Teams Pros

Microsoft Teams Cons

A one-stop application for communication in terms of text, voice, and video

Voice communication needs better software for voice lagging; sometimes voice clarity is not good

Acts as one tool for data sharing or file transfer

Screen sharing needs refinement as the user has to wait for 10 seconds for the screen to display

Offers good integration on mobile and laptop

Alerts should be improved for service issues or performance issues

There are constant updates to improve performance

Formatting can be better for chat in meetings

It smoothly integrates with other Microsoft systems

Limited plan for calls

It has a TrustRadius rating of 4/5 stars. 

Microsoft Teams Pricing Plans

  • Cloud Free: $0.00 per user/per month
  • Microsoft 365 Business Basic: $5 per user/per month
  • Microsoft 365 Business Standard: $12.5 per user/per month

Why Microsoft Teams Is An Alternative to 8×8

  • Microsoft Teams doubles up as a multi-faceted team communications platform, which allows users to seamlessly transition between text, voice, and video connections
  • It allows users to serve a larger pool of attendees (up to 10,000 within and outside an organization), making it one-of-a-kind
  • It makes for a good alternative to RingCentral as well

 Microsoft Teams Best-suited for:

Team collaboration use cases, especially for remote and/or hybrid teams. 

4.  Ooma

Ooma is a full-fledged cloud-based business phone system targeted mainly at small businesses that need innovative features such as HD audio, online faxing, virtual receptionists, video conferencing, and a mobile app.

Ooma Video Meeting
Source: Ooma

Top Features of Ooma

  • Multi-Ring: With this feature, you can ring multiple business phone lines at once on different devices including desk phones, desktops, mobiles, and so on.
  • Virtual Receptionist: Ooma offers callers a menu with all the instructions to reach the correct person or department. 
  • Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. 

Other useful features include: Ring groups, hold music, transfer music, extension dialing, voicemail, call transfer, and call logs.

Feedback on Ooma from Real-World Users

Ooma Pros Ooma Cons
Offers 24/7 support for business customers Toll-free numbers cost extra
Cloud-based system is compatible with any type of phone Video conferencing and desktop app are only available with more expensive plans
Basic plan offers SMS and online fax service  It lacks multi-account and device integration. 

It has a G2 rating of 4.6/5 stars. 

Ooma Pricing Plans

  • Ooma Office: $19.95 per user, per month for a virtual receptionist, call flipping, extension-to-extension dialing, multi-device ring, and unlimited calls to the United States, Mexico, Canada, and Puerto Rico
  • Ooma Office Pro: $24.95 per user, per month for voicemail transcription, call recording, and video conferencing for up to 25 participants
  • Ooma Enterprise**: $27.99 per user, per month for a customized UCaaS platform with dashboards, analytics, and open APIs

Why Ooma As An Alternative to 8X8

  • Ooma can be an affordable alternative for larger teams who don’t need advanced functionalities.
  • While 8×8 offers better support for global firms, it limits the number of users for its lowest-cost plan. Ooma can be a good option here. 

Ooma is best-suited for:

Ooma is ideal for mid-sized or growing teams who want a basic VoIP platform to manage business calls, voicemails, and virtual meetings.

5.  Vonage

Vonage offers a unified communications solution for businesses looking to scale. You can also leverage its cloud contact center solution for its mobility, positive customer experience, collaboration, and flexibility. Additionally, the biggest advantage of this platform is that it is easy to implement. 

Vonage Overview
Source: Vonage

Top Features of Vonage

  • Vonage meetings: Lets you leverage an intuitive video collaboration solution for meetings.
  • Admin portal: Managing your entire phone system from a single portal becomes possible with the Admin portal.  
  • Mobile and desktop apps: Helps you run your business phone system from your computer or any mobile device.

Feedback on Vonage from Real-World Users

Vonage Pros

Vonage Cons

The mobile phone app is its strong suit

Sometimes, the call history does not show

It is a very good dialing software with very good voice quality

Text messaging cannot handle images sometimes

It offers amazing features like call recording, voice mail, and divert calls

They do not take support calls; all conversations only occur on online chat 

The desktop app can have some hiccups and there are frequent updates

 

The phone lines are not always functional

It has a TrustRadius rating of 3.5/5 stars.

Vonage Pricing Plans

  • Mobile: $19.99 per month/per line plus taxes & fees
  • Premium: $29.99 per month/per line plus taxes & fees
  • Advanced: $39.99 per month/per line plus taxes & fees
  •  

Why Vonage As An Alternative to 8×8

In comparison to 8×8, Vonage has more customization and add-ons for its plans, making it a better choice. 

Vonage is best-suited for:

Vonage is ideally suited for small businesses that need ten or fewer business lines and doesn’t require advanced features that are capable of hosting large meetings. Larger organizations that want to customize their unified communications systems can also go for Vonage.

6.  Avaya

Avaya offers comprehensive phone and calling features for businesses of all sizes. It empowers users to scale up to 250,000 users and if you want a highly customizable platform that allows you to respond to changes on the fly, Avaya should be at the top of your list.

Avaya Contact Recorder
Source: Avaya Contact Recorder

Top Features of Avaya

  • Robust Calling and Messaging: Avaya provides inbound and outbound local SMS and MMS messaging with a toll-free option. You can also message through WhatsApp.
  • Virtual Numbers: You can leverage local and toll-free virtual numbers. 
  • Avaya Cloud Virtual Agent: The brand’s AI-powered auto attendant system paves the way for smart call routing, ensuring that the inbound calls always reach the correct person/department.

Feedback on Avaya from Real-World Users

Avaya Pros

Avaya Cons

Simple and easy-to-use user interface

Hardware is restricted to the brand

Offers multi-platform support (desk and conference phones, desktop and mobile devices)

Does not offer unlimited international calling

Unifies communications across channels such as calls, texts, faxes, voicemails, and video meetings

Advanced features might be overkill for smaller enterprises

Offers a wide range of third-party app integrations, including open application programming interface (APIs)

Occasional bugs and issues, such as lags

 

Lack of Customer Support

It has a rating of 3.5/5 stars on Getvoip. 

Avaya Pricing Plans

  • Essentials: $22.99/user/month
  • Standard: $30.99/user/month
  • Premium: $37.99/user/month
  • Ultimate: $52.99/user/month

Why Avaya As An Alternative to 8×8

  • Avaya is a great option for companies looking for a UCaaS platform with advanced functionalities and wide-ranging integrations.
  • You can access call handling and omnichannel communication features from any device.
  • You can also collaborate with remote team members, owing to its video conferencing capability with additional tools like screen sharing.

Avaya is best-suited for:

Avaya is a reliable unified communications system that’s best suited for companies that want an all-in-one solution and more importantly, want an easy setup. 

7.  Nextiva

Nextiva’s VoIP provides voice-to-email notifications, internet fax and plenty of standout features such as Nextiva customer relationship manager (CRM), which can be purchased as an add-on per user. This feature is also included in upper-tier plans, task management tools, and professionally recorded greetings.

Nextiva Receptionist Dashboard
Source: Nextiva

Top Features of Nextiva

  • Professional greetings: You can upload your script and select from up to five voice talents. Plus, Nextiva records your greeting and uploads the recording to your account.
  • NextOS Analytics: You can gain invaluable insights into employee activity, customer experience, etc., thanks to customizable dashboards, wallboards, and reports. 
  • Nextiva CRM: You can easily keep customer data in front of your agents with Nextiva’s built-in CRM. From customer journey mapping to real-time data, Nextiva’s CRM goes beyond the less detailed contact databases offered by other VoIP services.

Feedback on Nextiva from Real-World Users

Nextiva Pros

Nextiva Cons

24/7 phone, chat, and email support available with all plans

Offers fewer integrations than other VoIP providers

Access to unlimited internet fax and on-hold music with all subscriptions

Doesn’t offer international phone numbers or unlimited global calling

Comes with built-in task management and customer relationship management (CRM) tools

Essentials plan has fewer features than other entry-tier packages

It has a simple setup process

 

Nextiva has a G2 rating of 4.5/5 stars.

Nextiva Pricing Plans

  • Essential: $30.95 per user, per month 
  • Professional: $35.95 per user, per month 
  • Enterprise: $45.95 per user, per month 
  • Ultimate: $75.95 per user, per month 

Why Nextiva As An Alternative to 8X8

  • While 8×8 audio and video conferences can have 500 participants, Nextiva supports up to 250 video attendees but unlimited audio participants.
  • Nextiva supplies professionally recorded greetings free whereas 8×8 charges for the same
  • Nextiva’s upper-tier plans include sales management features at a lower price than 8×8
  • Nextiva plans with Salesforce and HubSpot integrations cost less than similar 8×8 subscriptions

Nextiva is best-suited for:

Nextiva is a great option for companies that are looking for plans with professionally recorded greetings, toll-free minutes, and built-in customer relationship management (CRM) tools.

8.  GoToConnect

GoToConnect offers excellent VoIP features such as unlimited extensions, smart call routing, and local, vanity, and toll-free numbers. It is a virtual phone system that’s primarily focused on collaboration features such as voice, call center, call management, and video conferencing, to name a few.

GoToConnect Dashboard
Source: GoToConnect

Top Features of GoToConnect

  • Custom Call Routing: You can control and update your cloud-based phone system in real-time using an intuitive visual dial plan editor.
  • Find Me, Follow Me: Leverage time-based routing and geolocation to forward incoming calls to your devices.
  • Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.
  • Screen share: Share your whole computer screen or just a specific application as needed.
  • Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Feedback on GoToConnect from Real-World Users

GoToConnect Pros

GoToConnect Cons

Provides access to up to 250 video-conferencing participants

Doesn’t offer international phone numbers

Offers meeting bundles with other GoTo products and LastPass security tools

Base plan supports fewer video-conferencing participants

All GoToConnect versions come with unlimited extensions

Internet fax isn’t available with the base plan

The customer service is excellent

 

It has a rating of 3.5/5 stars on Getvoip.

GoToConnect Pricing Plans

  • Basic – Starting at $24.00/user/month
  • Standard – Starting at $29.00/user/month
  • Premium – Starting at $39.00/user/month

Why GoToConnect As An Alternative to 8×8

  • GoToConnect offers unmetered calling to 52 countries as opposed to 8×8 which offers unmetered calling to 48 countries
  • GoToConnect’s Standard and Premium packages include toll-free minutes, whereas 8×8 doesn’t offer toll-free minutes with any plan

GoToConnect is best-suited for:

GoToConnect is the best option for companies that make a high volume of international phone calls and want to offer toll-free numbers to customers.

Factors We Used to Evaluate these Alternatives to 8×8

When evaluating 8×8 competitors, we considered different factors.

These factors for voip alternatives include:

Calling

The call features include:

  • Call recording
  • Call drops
  • Convenience

Integration 

We considered whether these applications allowed for easy integration with other software systems. 

Plan and Price

We considered the plan and features offered, and whether they were pocket-friendly to a certain extent or not.

On A Final Note…

8×8 is a UCaaS solutions provider but it can get overwhelming in every sense to use it for smaller teams. Though the more expensive plans offer unique features, the pricing is steep.

This is why it is worth looking into the 8×8 alternatives highlighted above and see which one fits your bill, particularly when it comes to addressing your business objectives and customized goals.

You shoud thereby make sure to fo to online review websites such as  G2, Capterra, TrustRadius, and Trustpilot , do your homework, drive a comparative analysis, engage in a demo, get a free trial, and make an informed choice.

FAQs

What is VoIP software?

Voice over internet protocol (VoIP) is a type of phone software that allows you to make and receive calls over the internet rather than a landline.

Is 8x8 The Best?

8×8 is not the best VoIP software for these reasons:

  • It is difficult to get live support for troubleshooting
  • Old messages cannot be deleted
What Are Some Alternatives To 8x8?

Here are some 8×8 alternatives:

  1. JustCall
  2. Microsoft Teams
  3. Google Chat
  4. Nextiva
  5. Zoom
  6. Vonage
  7. Dialpad
  8. RingCentral
Who Is the Cheapest VoIP Provider?

Microsoft Teams is the cheapest VoIP provider because it offers a free plan. However, JustCall offers a lot of features at an affordable price.

Why is JustCall Better Than 8x8?

JustCall is better than 8×8 for these reasons:

  • It offers a lot of features within an affordable plan
  • It offers a customizable plan

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

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