Product Comparison

JustCall Vs 8×8: Who Can Seal Your Business’ Fate?

Are you searching for efficient business phone systems for your organization? With countless options available in the market today – all rich with utilitarian features and value-added services – it can be tough to make a selection.

JustCall vs 8×8 is just another one of such conundrums where the long list of features and functionalities makes it difficult to tell which solution is right for you. This blog dives deep to pull out insights that help you choose.

User Interface Comparison

The user interface is the first point of contact between the user and the application. It determines how seamlessly your workforce can operate the platform, derive results, and extract meaning from the application.

In simple words, it is the lifeblood of the solution, and an easy-to-use UI is the gateway to increased value and higher ROI. Thus, our JustCall vs 8×8 comparison starts with the user interface.

Let’s first start with JustCall and what it has to offer:

JustCall-team-management

And then you have 8×8 with the following visuals:

8x8-dashboard

Clearly, both JustCall and 8×8 have put a lot of thought into their UI. The web and mobile apps are decluttered and highly visual, with a healthy amount of interactive elements.

Pricing Comparison

After you have reviewed what the eyes can feast on, let’s move forward to what your wallets can afford. Yes, we’re talking about budget – the dreaded factor that could make or break your choice.

So, to save you from the heartache of making up your mind on an option and then retracting it due to budget restraints, we have carried out a thorough JustCall vs 8×8 comparison on the basis of the total cost of ownership.

Let’s start with JustCall. It offers four plans, which are priced as follows:

Plan Name Essentials Team Pro Business
Monthly Pricing $29 per user per month $39 per user per month $69 per user per month Quote available on request
Annual Pricing $19 per user per month $29 per user per month $49 per user per month Quote available on request

 

8×8 broadly has two plans – the 8×8 Express and the X Series. 

8×8 Express, X2, and X4 are business communication packages priced as below:

Plan Name 8×8 Express X2 X4
Monthly Pricing $15 per user per month $32 per user per month $57 per user per month
Annual Pricing $15 per user per month $24 per user per month $44 per user per month

These business communication plans offer the following features:

8x8-plans-pricing

8×8 also offers Contact Center add-ons available as X6, X7, and X8, which are available for the following price:

Plan Name X6 X7 X8
Monthly Pricing $85 per user per month $110 per user per month $140 per user per month

The Contact Center add-on packages grant access to the following features:

8x8-pricing

In terms of price, it is clear that JustCall vs 8×8 is truly battling it out with comparable pricing. There is only a marginal difference between the plans of both vendors.

Top Features Comparison

For a more holistic comparison of JustCall vs 8×8, here’s a detailed look at its various features:

Comparing Business Communication Features 

Feature JustCall 8×8
Virtual Phone Numbers Available.Customers can get virtual phone numbers in 70+ countries. Available.Customers can get virtual phone numbers in 120+ countries.
Complete Phone System Available Not Available
Number Porting Available Available
Toll-Free Number Available Not Available
Intelligent Call Routing Available Available
Call Recording Available Available
Call Notes and Disposition Available Available for X series
Team Messaging Available Available
Internal File Sharing Available Available
Call Log Reports Available as shared asset Available
SMS Available for all plans
The cost of sending a local SMS
in the US is as low as $0.009085 per message, and these messages are deliverable to all carriers. The cost of receiving text messages is $0.0086
per message.
Available for all plans. However, virtual numbers cannot be used to send SMS.
SMS can only be sent to the US and Canada.
MMS Available at <cost> per MMS sent or received in the US. Available
Bulk SMS Available for Premium and Custom Plans Not Available
SMS Campaign Automation Available for Premium and Custom Plans Can be set up through 8×8 SMS API
Call Monitoring Available in Premium and Custom Plans Available for X series
Call Whispering Available in Premium and Custom Plans Available for X4 plans and above
Call Barging Available in Premium and Custom Plans Available for X4 plans and above
Interactive Voice Response (IVR) Available for all three plans as a menu-based IVR. Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service.
Call Queuing Available Available for X series
Call Tagging Available on all plans Not Available
Concurrent Calling Available Not Available
Ring Groups Available  Available for X series
Call Activity Insights Available Available
Appointment Scheduler Available Not Available
Personalized Caller Greetings Available Available
Business Hours Available Available
Hot Desking Available  Available for X series
Voicemail to email Available Available
Voicemail Transcription Available for Premium and Custom users as an add-on service Available
Internet FAXing Available Available
Video Conferencing Not Available Available(maximum 100 participants for 8×8 Express and 500 participants for X series)
Mobility Mobile app available for iOS and Android devices Mobile app available for iOS and Android devices
Web or Desktop App Available for Windows and Mac
devices
Available for Windows and Mac devices
Integrations Can integrate with more than 100 CRMs, helpdesks,
and business tools like: Salesforce, HubSpot,
Zapier, Pipedrive, Copper, Zoho CRM,
Zoho Phone Bridge, Zoho Recruit,
Zoho Desk,
Zendesk, Front, Reamaze, Slack, Freshdesk,
Outreach, Active Campaign, Aircall, Dropbox,
Google Calendar, Google Contact,
Microsoft Outlook, EngageBay, Infusionsoft, Intercom, and more tools. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration.
Can integrate with nearly 60 CRMs, video conferencing tools, contact centers, chat platforms, like:
Microsoft Teams, Salesforce, Google Workspace, 1 CRM,
Copper, Freshdesk, HubSpot, Microsoft Dynamics 365,
NetSuite, Pipedrive, ServiceNow, Zendesk, Zoho,
Microsoft Azure, Okta Fleep, Flowdock, Gitter Group, Mei Meet, IRC Mattermost, and more.
Single Sign On (SSO) Available in Custom plan Can be set up through integration
Click to Dial Button Available Available
Call Sentiment Analysis Available in Custom plan Not Available
Analytics and Reports Call and SMS analytics and reporting available Available
Knowledge Base Available AvailableHowever, the 8×8 University has paid courses
24/7 Multichannel Support Available over chat and email Available over chat, call, and email
Personalized Onboarding Support Available on all three plans. Not Available
Omnichannel support features Available ; Round the clock support
via phone
calls, SMS, IVR, and call routing
Available
Workforce management and performance tracking Available ; agent training and
monitoring with live call tracking architecture
Available
Customization Available with customized working hours,
phone numbers, outbound caller IDs
and call greetings
Available
Advanced Conversation Intelligence Available ; Real time call transcriptions,
live call prompts, AI-based scores,
moment analysis, sentiment analysis
Available

A feature-by-feature comparison shows that both JustCall and 8×8 are more or less at par with each other. However, JustCall is a few steps ahead with advanced features like bulk SMS, appointment scheduler and call tagging.

Comparing AI Capabilities

Features JustCall iQ 8×8
Call Transcription
Snippet sharing
Coaching comments
Call summary
AI scoring
Manual scoring
Call Analytics
Custom moments
Tags
Script compliance
Agent Assist
SMS AI – Tone anlaysis
SMS AI – Rephrasing

While both JustCall iQ (a conversation intelligence solution offered by JustCall) and 8×8 offer AI capabilities, businesses get access to SMS AI features with JustCall iQ. 

Find out all about the new JustCall iQ pricing plans with AI capabilities.

justcall-ai-product-pricing 

Customer Reviews Comparison

Now that we’ve covered the UI, pricing, and features, let’s take stock of all of it together through customer ratings. These ratings will give you an idea of how the two compare on the parameters discussed above.

We have scoured through reliable third-party review websites to collate the following ratings:

  JustCall 8×8
G2 4.2/5 4.2/5
Get VoIP 4.5/5 4.2/5
Capterra 4.1/5 4.0/5
Software Advice 4.07/5 4.05/5
GetApp 4.2/5 4.1/5
Trust Radius 8.2/10 8.4/10

Do bear in mind that these ratings only offer a high-level view of the overall customer experience. Be sure to go through what customers have to say in detail so that you do not miss out on something enlightening.

JustCall: User Reviews at a Glance

  • Boasts of 238 reviews 
  • Its primary market segment is Small-Business with 73.5% of reviews belonging to the said segment. 

8×8: User reviews at a glance

On comparing reviews amongst JustCall and 8×8 users, JustCall turns out to be the clear favourite. It creates a seamless experience for customers and can turn out to be a lucrative alternative to 8×8.

Where JustCall Shines

Since the JustCall vs 8×8 comparison is cutting it real close, let’s take a look at their individual advantages so that you can make up your mind on which USPs work for you, and which one you could choose.

Let’s begin with JustCall first. Here’s where it leads the front:

Seamless Transition

Whether you are moving from a legacy business phone system or switching VoIP providers, the onboarding experience with JustCall is top-notch.

For starters, all customers get personalized onboarding that helps them make optimum use of available resources and plan out the telephony infrastructure accordingly.

Further, the self-paced training modules and knowledge base eases the learning curve and makes it easier for your workforce to embrace the change with grace.

Finally, the customer and technical support teams are readily available to assist customers in deriving more value from JustCall implementation. As a result, JustCall users make a faster journey to value.

Competitive Pricing

Sure, at face value, it may appear that the 8×8 Express plan priced at $15 per user per month is way cheaper than JustCall’s Standard plan at $24 per user per month.

However, the 8×8 Express plan is limited to a maximum of 10 users. And so, if your requirement oversteps this capping, you will find yourself bumped up to the X2 plan.

Plus, if you were to compare the 8×8 Express or even the X2 plan with the JustCall Standard plan in terms of features, you would find that JustCall clearly offers more value. Against this background, it feels more justified to be putting your money on JustCall.

World of Integrations

JustCall offers integrations with 100+ CRMs, helpdesks, collaboration platforms, and productivity tools. Each of these integrations can play a critical role in determining the success and scalability of your business. Against this, the 60-odd integrations offered by 8×8 do not look like a lot. 

Justcall-CRM-integrations

Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions.

Along the same lines, you can always raise a request with JustCall engineers to expand the integration suite, and they will gladly do it. Unfortunately, 8×8 misses out on this front.

Scheduling Convenience

With JustCall, you get access to an aesthetic and a highly functional appointment scheduler that you can place on your website, landing pages, and anywhere where you enjoy a digital presence.

By extending this facility, your customers and prospects can decide when they wish to be contacted. The appointment scheduling tool also assigns the call to the agent and blocks out their schedule for the said duration.

As a result, your prospects and agents are not stuck in a round-robin exchange of, “when are you free for a call?”

Powerful Reporting

When it comes to reporting and analytics, JustCall is an undefeated powerhouse.

The business phone system comes equipped with a visual and interactive dashboard, which allows you to cherry-pick the KPIs of your preference and monitor overall or individual performance with a high degree of precision and granularity.

Moreover, all this information is presented in real-time as the dashboard updates with minimal lag. You can export this valuable information in the format of your choice to maintain a historic log of performance.

Even though 8×8 does try to pack basic reporting and analytics in its plans, there is a lot of scope for improving these datasets and making them more meaningful.

Room for Automation

JustCall-automation

JustCall offers workflow automation in more ways than one. For instance, if you are running SMS campaigns, JustCall allows you to configure automated texts that can be sent in response to user-driven triggers.

As a result, telemarketers can curate smart drip campaigns that yield better results. Similarly, when it comes to calling, the auto-dialer makes the calls on an agent’s list so that they do not have to do so manually. The agent is patched through only when a call is attended, which saves the company several person-hours.

Finally, JustCall also manages to maintain communication logs automatically and sync this information with the CRM or the database so that you can have a record of every activity.

Helpful Customer Support

JustCall extends 24×7 customer support through calls, emails, and chats. One can say that 8×8 does the same, but here’s the kicker – the issues raised by JustCall customers are immediately addressed.

Not only that, but appropriate resolutions are passed on so that customers face minimum downtime with their communication systems.

However, the same is not the case with 8×8. If anything, unreliable customer support is a major pain point for those who have been using 8×8 – even if it has been years! All your attempts to reach a human customer care executive would be a wild goose chase as you get redirected to the knowledge base or bot time after time.

Where 8×8 Shines

While JustCall knocks it out of the park with advantages after advantages, 8×8 has its fair share of highlights. Some areas where 8×8 seems to lead the front are listed below:

Wider Global Reach

wider-global-reach

8×8 is perfect for international businesses as it allows you to get a virtual or Direct Inward Dialing (DID) number in nearly 120 countries. Further, you can get international, local, and toll-free numbers in 130+ countries, with number porting being a viable option in select countries.

And that’s not all, the company even has a PSTN network in 50+ countries, which can be useful to you if you wish to go old school. 8×8 offers local customer service numbers in seven countries and 10+ multilingual customer support teams. As such, you can greatly benefit from its international presence.

That’s not to say that JustCall is trailing behind considering that it can help you gain turf in 70+ countries – a network that is perpetually expanding.

Unlimited Calling and Texting

In addition to having a wider global reach and serving multi-regional or multi-national companies, the 8×8 X series also offers unlimited calling and texting in 14 to 48 countries, depending on your 8×8 plan.

As a result, your business can take root across the globe, and 8×8 will keep you connected at no extra cost!

International businesses can find these operational cost savings to be particularly useful as they can communicate with clients outside of the US or their billing country without having to pay any per-minute fees.

The same applies to any cross-border internal calls that they may have to make to unify teams. If your call and messaging requirements are limited to the US and Canada, even the 8×8 Express plan can serve you well in this regard.

Video Conferencing Capabilities

All 8×8 X series plans allow HD audio and video conferencing options with 500 active participants. For 8×8 Express, the maximum allowable active participants are 100. 

8x8-video-conference

The video conferencing tool can help you create and share meeting rooms in a matter of minutes. Plus, it offers your usual features like screen sharing, meeting recording, hands-on moderation through audio and video control, and more.

The overall video conferencing experience is rich and engaging, with features like instant polls, hand raising, breakout rooms, and live emoji reactions available to delight the participants.

Apart from the ease of setting up these meetings and making them interesting, you can also use such get-togethers as an opportunity to further your business.

For instance, you can curate a branded experience through vanity URLs, brand logos in meetings, and branded step and repeat backgrounds. 

30-Day Trial Plan

When compared to the industry standards, which typically offer 7 to 14-day free trials, 8×8 offers a 30-day free trial. As the name suggests, it offers a no-obligation 30-day trial for free. Such a considerably longer duration offers you ample time to explore and validate whether or not a business communication system is right for you, and if you are to upgrade, which plan would be more suited to your needs. While JustCall does not offer a free trial, users can test out the single-user pack available at $9 per month to try out the solution for themselves.

Robust Security

8x8-compliance

While both JustCall and 8×8 are GDPR and HIPAA compliant, 8×8 takes data security one step further with its native two-factor authentication (2FA) system. Businesses can use the easy-to-use OTP API system that enables developers to set up and implement 2FA functionalities for web and mobile apps. As a result, your company data would stay shielded from any prying eyes.

How JustCall and 8×8 Fare on Pain Points 

Every business phone system or solution attempts not just to provide a business with communication tools but also to solve several pain points that contact centers generally face.

Understanding how well a cloud contact center can address your business’s specific pain points can help you make an informed JustCall vs 8×8 decision. 

1. Agent Attrition

Ever since the age of the Great Resignation, more and more organizations are focusing their energy on creating meaningful work environments that help employees derive satisfaction from their job. The same concept applies to contact centers as well.

One of the major causes of agent attrition is the lack of data-driven training and performance feedback. A lack of these insights prevents agents from seeing a clear direction of action and improvement, leading to attrition.

8×8 vs JustCall

JustCall provides your business with workflows and analytics features, allowing you to track and monitor real-time data pertaining to all the calls.

All the call recordings, analytics, transcriptions, and subsequent reports generated from this data enable excellent visibility into agent performance, giving their career trajectory the right direction. This helps to reduce agent attrition significantly.

8×8 comes with an adaptive analytics feature that lets agents get timely feedback, work with collaboration tools, and give them access to intelligent coaching as well. This helps with skill improvement, leading to a reduction in attrition. 

2. Customer-Rep Handovers 

One of the most bothersome pain points at a contact center is the loss of context and service quality when one customer is handed over to a different agent.

When having to repeat themselves each time a representative is changed, the customers begin to get tired of the brand and consider churning.

JustCall vs 8×8

JustCall solves the problem of customer handover in one go with its robust integration features that allow you to combine your contact center solution with internal communications systems and ERPs.

The integrations support a variety of useful apps like Salesforce, Slack, Zapier, etc. It aids customer handover with full context and history, enabling consistent service quality no matter which agent is live.

8×8, on the other hand, provides a robust API that lets you set up your own integrations. It also provides native CRM and CRM integration features as well to establish seamless transitions of customers from one agent to another.

3. Response Time and Reachability

The one metric that defines customer satisfaction is the response time – the lesser it is, the more satisfied the customers will be.

Additionally, how reachable your business is also impacting whether or not a customer would go further in the pipeline. However, this metric is a challenge to get right, and countless businesses struggle.

JustCall vs 8×8

JustCall features intelligent call routing and skill-based routing features that enable your business to manage call queues effectively and connect the waiting customers to agents skilled to help them.

Furthermore, the website click-to-call feature lets your visitors directly place calls to your reps, making it simple for them to get in touch with you.

On the other side, 8×8 provides proactive service features – a suite of tools that lets you engage with your audience across various channels. This omnichannel suite is a complex set of features that can help your business create more touchpoints.

Which Software is the Best for Your Business?

Selecting the best business phone system for your organization requires consideration of the following aspects:

  • Size of your business: This determines the call volume capability you should select.
  • Security: This parameter helps you select software that is incorporated with all the compliances and safety protocols.
  • Cost of the solution: Depending on what your budget is, this parameter will determine which solutions you should select from.
  • The number of channels: If you operate across more than one or two channels (like email and social media), then consider this option to get omnichannel solutions.
  • Ease of use: In the end, the software needs to be easy to understand and use.
  • Analytics, monitoring, reporting: Results are meaningful only when they can be monitored and improved upon. This parameter is key to selections.
  • Customer support: The solution you select should have robust customer service to help you when you need it.

Use the tips listed below to reinforce your shortlist with more information before you make the final selection:

  • Perform a needs analysis to get a clear idea of what your business needs from the solution before you begin your search.
  • Try to find other businesses that use the same solution and get some real feedback.
  • Review the vendor for their reputation in the market, and check whether they have the right experts to handle the business problems you are facing.
  • Ensure that the integrability of the contact center solution you have shortlisted is high – especially with the ERPs you currently use.
  • Ensure that the location you select for your contact center resonates with your customer base.

JustCall vs 8×8: Which One is Better? 

Let’s agree that a business phone system that features tools and functionality best suited for your business needs is the most suitable selection.

On that tangent, JustCall is a suite of features that provides you with the complete range: integrations, analytics, productivity, monitoring, and communications.

8×8, while an excellent solution for contact centers, may fall short of the micro-details that are required to run your operations smoothly (like integration freedom) without having to hire new hands.

Looking at these factors in addition to the feature-richness as highlighted, JustCall is the clear winner.

 

Frequently Asked Questions 

What are the integrations in JustCall and 8x8?

JustCall provides the following integrations:

  • Zapier
  • Zendesk
  • Salesforce
  • Slack
  • Freshdesk
  • Reamaze
  • Zoho-CRM
  • Pipedrive
  • Hubspot

And many more.

8×8 provides the following integrations:

  • Microsoft Teams
  • Salesforce
  • Google Workspace
  • Freshdesk
  • HubSpot

And More.

Who has a better pricing plan between JustCall and 8x8?

JustCall provides a more economical package for businesses, with the base plan starting at just $19 per user per month. On the other hand, 8×8 places its basic package at $85 per user per month.

What are the key features of JustCall and 8x8?

JustCall has the following key features:

  • Call features like forwarding, routing, recording, transcriptions, monitoring, whispering, and more
  • Analytics, live call activity
  • Collaboration

8×8 has the following key features:

  • Call features like ACD, IVR, Dialer
  • Omnichannel routing
  • Payment processing
Who has a better customer support system- JustCall or 8x8?

JustCall has a comparatively better customer support system. The customers can get in touch with the service 24×7, and their issues are addressed immediately. Additionally, the solutions that are universal are passed on to the other customers as well.

Is JustCall or 8x8 better for international calls?

8×8 has a better presence internationally, allowing you to leverage its globe-level calling infrastructure. You get unlimited calling in about 48 countries, helping your global operations immensely.

How much does JustCall charge per minute?

JustCall charges a minimal $0.01 per minute. You can get more information about call charges here.

Is JustCall or 8x8 better for a small business?

JustCall is a better solution for small businesses, as it is more economically packaged while providing holistic solutions and services to manage the entirety of your contact center.

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

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