Product Alternatives

Top 10 OpenPhone Alternatives & Competitors

Platforms like OpenPhone combine multiple capabilities like voice, chat, and SMS. Some platforms offer video conferencing and messaging too. With features like IVR and reporting/analytics to boost performance, the right communication system is the key to success.

Even though Openphone is a popular solution, it can be expensive to implement. As a result, it becomes crucial to explore other solutions on the market with better features at a competitive price. Let’s explore the top 10 OpenPhone alternatives.

Top 10 OpenPhone Competitors and Alternatives: Which Call Center Software Is Right for Your Business?

  1. JustCall
  2. AirCall
  3. CloudTalk
  4. RingCentral
  5. Talkdesk
  6. Freshdesk
  7. Nextiva
  8. Twilio
  9. MightyCall
  10. DialPad AI voice

1. JustCall Overview

justcall

JustCall is an all-in-one business phone system and contact center software that has quickly gained traction as a leading OpenPhone alternative for small and mid-sized enterprises.

Its intuitive platform integrates essential functionalities — calls, messaging, automation, and AI, to streamline communication and enhance customer engagement.

In addition to this, JustCall offers seamless integration with popular solutions like Salesforce, Zoho, HubSpot, and Zapier, allowing businesses to build a robust customer engagement ecosystem.

Top Features of JustCall

  • Its VoIP business phone system eliminates the need for traditional phone lines and offers features like call forwarding, voicemail, and call recording.
  • Its Interactive Voice Response (IVR) routes the call to the right agent using caller information and skills-based routing.
  • It offers real-time dashboards and performance analytics to monitor agents’ performance and identify areas for improvement.
  • JustCall has an auto dialer that remotely makes calls and connects to a human agent only when the call is received.
  • The automatic customer details saving feature stores calls, texts, voicemails, etc., on the connected CRM.

Feedback on JustCall from Real-World Users

 JustCall Pros

JustCall Cons

  • Easy to implement and use, with an incredible onboarding and training service.
  • The reporting views in JustCall could use more breakdowns.
  • It supports over 50 integrations and offers more features at a lower cost than many competitors in the market.
  • Some features in the software could be complex to implement in-house and may require assistance from the support team.
  • JustCall includes call recording and dialogue tracking features, making it easy to track customer conversation progress.

JustCall Pricing Plans

  1. Essentials -$19 per user per month, billed annually
  2. Team – $29 per user, per month, billed annually
  3. Pro – $49 per user, per month, billed annually
  4. Business – On request

We also offer new JustCall iQ pricing plans with AI capabilities.

justcall-ai-product-pricing

Why Use JustCall as an OpenPhone Alternative

  • JustCall is a top OpenPhone alternative due to its impressive features and competitive pricing. Unlike OpenPhone, JustCall offers more features at a lower price point, with pricing plans starting at $19 per month per user, when billed annually.
  • In addition, JustCall allows for the sending of bulk SMS messages and provides live chat support in addition to email and ticket support.
  • With JustCall’s Chrome extension, users can make and receive calls from anywhere, providing added flexibility and convenience.

JustCall is Best-suited for

JustCall is a versatile solution suitable for businesses of any size, making it an ideal choice for those seeking a unified customer communication platform.

2. AirCall Overview

Aircall is a cloud-based phone system and call center software designed for modern businesses that aim to make phone support easy to manage, accessible, transparent, and collaborative.

It provides voice communication solutions that integrate with popular productivity and helpdesk tools.

Aircall allows sales and support teams to communicate efficiently. Administrators can instantly add numbers from over 100 countries, scale their teams according to seasonality, and gain insights through real-time analytics.

aircall
Source: Aircall

Top Features of AirCall

  • Cloud-based call center solution.
  • Local and toll-free numbers in over 100 countries.
  • Automatic call distribution and routing.
  • Call recording and voicemail.
  • Smart dialer for outbound calling.
  • Integrations with popular business and productivity tools like Slack, Zapier, etc.
  • Mobile app for on-the-go calling.

G2 Rating: 4.2 out of 5 stars

Feedback on AirCall from Real-World Users

 AirCall Pros

 AirCall Cons

  • Admins can easily add numbers from 100+ countries.
  • Aircall requires a minimum of three users to get started.
  • Real-time analytics provide deep insights into team performance.
  • Some users have reported issues with call quality and dropped calls.
  • Aircall is accessible by desktop and mobile app, making it easy to use on the go.

Aircall Pricing Plan

  1. Essential: $30 /user/month, billed annually, 3-users minimum
  2. Professional: $50 /user/month, billed annually, 3-users minimum
  3. Custom

Why Use Aircall as an OpenPhone alternative?

Aircall also provides a cloud-based phone system with call center capabilities. It integrates with popular productivity and helpdesk tools, allowing for seamless collaboration, which makes it a more preferable OpenPhone alternative.

It is particularly beneficial for sales and support teams who need to manage and track their communications with customers across multiple channels.

Aircall is Best-suited for

Aircall is best suited for businesses of all sizes that require a cloud-based phone system with advanced call center features, including call routing, IVR, call monitoring, and real-time analytics.

It is also a good fit for companies with a distributed workforce, as it offers desktop and mobile apps for easy access to the system from anywhere.

3. CloudTalk Overview

 CloudTalk Overview
Source: CloudTalk

CloudTalk is a cloud-based phone system designed to assist customer support and sales teams and business of all sizes.

With features like IVR, call routing, and call recording, it’s a complete solution for handling customer communications. CloudTalk integrates with popular CRM tools and offers real-time analytics to help you monitor and improve performance.

Top Features of CloudTalk

G2 Rating: 4.3 out of 5 stars

Feedback on CloudTalk from Real-World Users

CloudTalk Pros

CloudTalk Cons

  • The setup can be complex for anyone new to cloud-based phone systems.
  • Provides multiple smart dialer options.
  • Call connectivity relies on the internet connection and could lag at times.
 

CloudTalk Pricing Plans

  1. Starter: $25 /user/month billed annually
  2. Essential: $30 /user/month, billed annually
  3. Expert: $50 /user/month billed annually
  4. Custom: On request

Why Use CloudTalk as an OpenPhone alternative?

CloudTalk is a cost-effective OpenPhone alternative, offering lower pricing for the same number of users and subscription period. It has a lower minimum user requirement, with only one user needed, compared to OpenPhone.

CloudTalk is best suited for

CloudTalk is best suited for small to large enterprises looking for an affordable, cloud-based call center platform with advanced features and integrations.

4. RingCentral

RingCentral is a virtual phone system that offers VoIP, UCaaS, and CCaaS solutions for businesses. Their communication suite, RingCentral MVP, is highly secure and reliable, with end-to-end encryption.

Ringcentral
Source: Ringcentral

Top Features of RingCentral

  • Advanced communication tools like team messaging, video conferencing, and phone systems are all in one place.
  • Robust video conferencing capabilities with features like screen sharing, virtual backgrounds, and HD video quality.
  • Call recording is available for compliance and training purposes, with options for automatic or manual recording.
  • RingCentral’s auto-attendant feature directs callers to the appropriate department or extension, providing a more efficient and professional call experience.
  • Integrations with popular business tools like Salesforce, Microsoft Office 365, and Google Workspace

G2 Rating: 3.9 out of 5 stars

Feedback on RingCentral from Real-World Users

RingCentral Pros

RingCentral Cons

  • RingCentral offers a highly-rated video conferencing platform that includes features like screen sharing, virtual backgrounds, and recording capabilities.
  • RingCentral’s pricing can be a bit steep, especially for smaller businesses. Its most affordable plan, the Essentials plan, doesn’t include some key features like video conferencing and internet faxing.
  • It has a large library of integrations with popular business tools like Salesforce, Microsoft Teams, and Google Workspace.
  • Some users have reported that RingCentral’s system can be rigid and difficult to customize to their specific needs.

RingCentral Pricing Plans

  1. Essential: $19.99 per user per month, billed annually
  2. Standard: $27.99 per user per month, billed annually
  3. Premium: $34.99 per user per month, billed annually
  4. Ultimate: $49.99 per user per month, billed annually

Why Use RingCentral as an OpenPhone alternative?

RingCentral offers a more cost-effective option than OpenPhone with a 30-day free trial. It has over 200 integrations available, surpassing the number of integrations offered by Openphone.

RingCentral is best suited for

Businesses of varying sizes that are seeking to adopt a communication and collaboration solution, and due to its pricing and feature set, RingCentral is an ideal choice for small and medium-sized businesses.

5. Talkdesk Overview

Talkdesk is a cloud-based contact center solution that offers automation-first customer experience solutions leveraging Talkdesk AI to optimize critical customer service processes. The platform is secure, scalable, and reliable, with security certifications.

Talkdesk
Source: Talkdesk

Top Features of Talkdesk

  • It lets businesses connect with customers through voice, email, chat, social media, and more.
  • Artificial intelligence features automate repetitive tasks, allowing your agents to focus on more complex customer interactions.
  • Self-service options for customers to find answers on their own.

G2 Rating: 4.4 out of 5 stars

Feedback on Talkdesk from Real-World Users

Talkdesk Pros

Talkdesk Cons

  • Some users report difficulty navigating the platform and finding specific features.
  • High level of automation and integration with AI, which can streamline operations and improve efficiency.
  • Integration with some third-party apps and tools may require additional configuration or development work.
  • Strong reputation for innovation and consistently adding new features and functionality.
  • Pricing can be relatively high compared to other CCaaS providers, especially for small businesses or those with limited budgets.
 
  • Some users have reported occasional technical issues or service disruptions.

Talkdesk Pricing Plan

  1. CX cloud essential: $75/user/month
  2. CX cloud elevate: $95/user/month
  3. CX cloud elite: $125/user/month
  4. Experience clouds: Custom Quote

Why Talkdesk is an OpenPhone Alternative?

Talkdesk is a perfect OpenPhone alternative as it is designed to handle the needs of large enterprises and can scale up or down based on business needs. Besides, it has a better integration range than OpenPhone.

Talkdesk is best suited for

It is best suited for businesses of all sizes that need a flexible solution to manage their customer service and sales operations.

6. Freshdesk Overview

Freshdesk is a customer service software designed to make customer support effortless. It offers intuitive ticketing, advanced automation, self-service options, and seamless integrations with multiple channels.

With customizable analytics and reports, businesses can track team performance, identify bottlenecks, and keep tabs on their team’s CSAT goals. Freshdesk offers transparent pricing plans and is trusted by over 50,000 customers worldwide.

freshdesk
Source: Freshdesk

Top Features of Freshdesk

  • Ticket management to create, track, and manage tickets from multiple channels in a single platform.
  • Knowledge base for your customers to find solutions to common issues.
  • Automated workflows to improve productivity and reduce response times.
  • Collaboration tools to share information and communicate in real-time.
  • Reporting and analytics to provide detailed insights into customer service metrics.
  • AI-powered chatbots to handle routine queries and free up agents for more complex issues.

G2 Rating: 4.4 out of 5 stars

Feedback on Freshdesk from Real-World Users

Freshdesk Pros

Freshdesk Cons

  • Offers a wide range of features for customer support and management.
  • Limited customization options for the free plan. Some features may require additional payment or an upgrade to higher-tier plans.
  • Affordable pricing options with a free plan for small businesses.
  • Some users have reported issues with slow response times from customer support.
  • Limited functionality for multi-brand management.

Freshdesk Pricing Plan

  1. Free: $0 /user/month, upto 10 agents
  2. Growth: $13 /agent/month, billed annually
  3. Pro: $45 /agent/month, billed annually
  4. Enterprise: $70 /agent/month, billed annually

Why Use Freshdesk as an OpenPhone Alternative?

Freshdesk offers a comprehensive customer support solution with features like ticket management, automation, and analytics, while OpenPhone provides a virtual phone system with features like call forwarding, voicemail, and messaging.

Freshdesk can be considered an OpenPhone alternative for businesses looking for a more holistic approach to customer communication management with features beyond just phone systems.

Freshdesk is best suited for

Freshdesk is best suited for all businesses looking to streamline their customer support and provide efficient and personalized support to their customers.

7. Nextiva Overview

Nextiva is known for its unbeatable reliability and security, with data centers certified to meet international standards.

Nextiva has received numerous awards and recognitions for its products and services. Some awards include being named Best Business Phone System by U.S. News & World Report and is ranked among the top collaboration and productivity products by G2.

Nextiva
Source: Nextiva

Top Features of Nextiva

  • With Nextiva, businesses can collaborate with their teams using tools such as team messaging, file sharing, and screen sharing.
  • It provides businesses with SMS and chat capabilities, enabling them to communicate with customers through their preferred channels.
  • Nextiva integrates with popular CRMs such as Salesforce, allowing businesses to manage customer interactions more effectively.
  • Nextiva’s mobile app allows businesses to stay connected with their customers and teams on the go.
  • Nextiva is committed to ensuring the security and privacy of its customers’ data, with compliance with several users and monthly/yearly agreements.

G2 Rating: 4.4 out of 5 stars

Feedback on Nextiva from Real-World Users

Nextiva Pros

Nextiva Cons

  • It is easy to set up, use and manage.
  • Nextiva’s pricing can be higher compared to some of its competitors, which may not be suitable for small businesses or startups.
  • Businesses can scale up or down, adding applications such as sales and service productivity tools at any time.
  • Some users have reported issues with the mobile app (like slow loading times and limited functionality.)
  • Nextiva’s data centers are ISO/IEC 20071 certified, and NextOS is compliant with SOC 2. Nextiva also offers solutions that comply with PCI and HIPAA.

Nextiva Pricing Plan

  1. Essential: $17.96 /user/month
  2. Professional: $21.71 /user/month
  3. Enterprise: $29.21 /user/month

Why Use Nextiva as an OpenPhone Alternative?

One key advantage that Nextiva has over OpenPhone is its 360-degree feedback feature, which provides businesses with a complete view of their customers.

In addition to this, Nextiva offers calendar management and benchmarking, making it a comprehensive solution for businesses. It also offers employee coaching tools and an employee directory to help businesses streamline their onboarding process.

Nextiva is best suited for

Nextiva is an OpenPhone alternative for businesses that want to streamline their communication channels and have access to the information they need at the right time.

8. Twilio Overview

Twilio is a cloud communications platform that enables developers to build and integrate multiple communication services into their applications.

It provides a suite of APIs and SDKs for developers to add communication functionality to their applications without the need for complex infrastructure (or expertise.)

Twilio
Source: Twilio

Top Features of Twilio

  • Voice-calling capabilities include features such as call recording, conference calling, and interactive voice response (IVR).
  • SMS and MMS messaging functionality to their applications, with support for media such as images, audio, and video.
  • Integrate communication features into their existing applications or build new ones from scratch.
  • Highly flexible, allowing businesses to customize their communication services to meet their specific needs.

G2 Rating: 4.4 out of 5 stars

Feedback on Twilio from Real-World Users

Twilio Pros

Twilio Cons

  • Twilio’s APIs and SDKs are easy to use, making it simple for developers to add communication functionality to their applications.
  • While Twilio’s APIs are easy to use but the platform itself can be complex.
  • The platform is designed to be highly scalable, allowing businesses to easily handle increases in call or message volume as their needs grow.
  • It has a pay-as-you-go model, which can be expensive for businesses with high volume requirements.

Twilio Pricing Plan

  1. Twilio Engage: Starts at $120/month for the team (offers custom pricing for enterprise businesses.)
  2. Segment: Starts at $120/month for up to 10k visitors/month. Try free for 14 days.
  3. Flex: 5000 hours free. $1/active user hour or $150/named user per month.

Why Use Twilio as an OpenPhone Alternative?

With Twilio, businesses can create customized communication experiences that meet their unique needs and enhance their customer engagement. It offers several features (2-way messaging, A/B testing for improved campaigns, etc.) to enhance business communication.

Twilio is best suited for

Twilio’s platform is a great choice for any organization (small business or a large enterprise) that wants to implement an omnichannel communication strategy.

9. MightyCall Overview

Mightycall
Source: Mightycall

MightyCall is a provider of virtual phone systems that offers a fast, easy, and secure way for businesses to manage their communication needs. The system allows businesses to add team members, forward calls, and track their performance.

Businesses can also set call routing rules, add personalized greetings and voicemails, and keep a record of all interactions with clients.

Top Features of MightyCall

  • You can make and receive calls directly from their web browser. No need for a separate phone or app.
  • It offers a click-to-call feature for businesses to add a call button to their website so that customers can connect with them instantly.
  • Customized call flows based on specific scenarios, such as business hours, call queues, or call routing rules.

G2 Rating: 4.5 out of 5 stars

Feedback on MightyCall from Real-World Users

MightyCall Pros

                                                                  MightyCall Cons

  • MightyCall is a cost-effective solution, with plans starting at just $15 per month.
  • MightyCall’s plans may not be as feature-rich as some of its competitors.
  • MightyCall offers a variety of features, including web phone, click-to-call, and social media integration.
  • Some users have reported issues with the platform’s call recording and voicemail features.
  • The platform integrates with popular CRM tools, enabling businesses to streamline their workflows.

MightyCall Pricing Plan

  1. Free Trial: Up to 7 days, three users, 100 minutes, 50 texts.
  2. Business: 15 per user/month billed annually, 3+ users.
  3. Enterprise: $150 per user/month billed annually.

Why Use MightyCall as an OpenPhone Alternative?

MightyCall is a great OpenPhone alternative because both platforms offer virtual phone system solutions for businesses that want to manage their communication needs cost-effectively.

MightyCall offers unique features, such as webphone, click-to-call, and social media integration, which can set it apart from OpenPhone.

MightyCall is best suited for

MightyCall is best suited for small and medium-sized businesses that need a basic and cost-effective virtual phone system solution.

10. DialPad AI Voice

Dialpad AI Voice is a business phone system built on the Google Cloud Platform, designed for mobility, flexibility, and security for over 62,000 innovative businesses. It offers Voice Intelligence features such as real-time transcription and post-call summaries with highlighted action items.

It integrates with cloud applications (like G Suite, Salesforce, and Zendesk) for maximum productivity and efficiency. With Dialpad AI Voice, businesses can benefit from advanced features that streamline communication and enhance collaboration.

dialpad
Source: Dialpad

Top Features of DialPad AI Voice

  • Real-time transcription and post-call summaries with highlighted action items.
  • Allows for seamless communication from any device or location with the ability to switch between devices during calls.
  • Offers team messaging, video conferencing, and screen sharing to enhance collaboration among teams.
  • It is built on the Google Cloud Platform with advanced security features to ensure data protection and privacy.

G2 Rating: 4.4 out of 5 stars

Feedback on DialPad AI Voice from Real-World Users

DialPad AI Voice Pros

DialPad AI Voice Cons

  • DialPad AI Voice offers advanced voice intelligence features like post-call summaries with highlighted action items.
  • One of the drawbacks of DialPad AI Voice is its cost, as its pricing plans can be relatively expensive compared to other OpenPhone alternatives on the market.
  • It is user-friendly, with a simple and intuitive interface that requires minimal training and onboarding.
  • Some essential features may be available only in higher-tier pricing plans, which may not be suitable for smaller businesses with limited budgets.

DialPad AI Voice Pricing Plan

  1. Pro: $25 per user per month invoiced annually
  2. Standard: $15 per user per month, billed annually, or $20 billed monthly.
  3. Enterprise: Custom per user per month invoiced annually

Why Use DialPad AI Voice as an OpenPhone Alternative?

DialPad AI Voice is an ideal OpenPhone alternative as it offers unique features such as real-time transcription and post-call summaries with highlighted action items, which OpenPhone may not provide.

DialPad AI Voice is best suited for

DialPad AI Voice is best suited for businesses of all sizes, from small startups to large enterprises, that require a flexible, cloud-based phone system with advanced features and collaboration capabilities.

To Conclude

Choosing the perfect call center software is like finding a needle in a haystack. You can read reviews on sites like G2, Capterra, TrustRadius, and Trustpilot to learn about OpenPhone alternatives.

Make sure you compare the features and pricing of each platform to determine the right combination for your enterprise. Some solutions may offer all features under a single plan, while others may split features and sell them as separate plans. And don’t forget to test your top choices with free trials.

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

How useful was this post?

0/5

-

( 0 votes)

Learn from our videos