Businesses have to make sure that they use technology to stay ahead. This is because advances in business communication help them to enhance brand presence and build loyalty.
Two names that crop up in this context are Just Call and Cloud Call, both of which play a role in smart business communication.
JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies:
- Make and receive calls
- Send and receive SMS/MMS
- Manage communications over one portal
However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts.
Now, if you are confused about which one is right for you, then you can refer to our detailed JustCall vs. CloudCall comparison guide which will help you make an informed choice.
User Interface Comparison
The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. Such a combination would ensure that you can successfully derive value from the solution right from the very first day!
So, let’s start by comparing looks and first impressions of JustCall vs. CloudCall.
Here’s what JustCall has to offer:
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/justcall-vs-cloudcall-ui.png?lossy=2&strip=1&webp=1)
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/justcall-vs-cloudcall-ui.png?lossy=2&strip=1&webp=1)
And here is a quick overview of CloudCall:
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/justcall-vs-cloudcall-ui-02.png?lossy=2&strip=1&webp=1)
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/justcall-vs-cloudcall-ui-02.png?lossy=2&strip=1&webp=1)
Pricing Comparison
Pricing would be the next and the most obvious parameter to compare while pitting JustCall vs. CloudCall.
Let’s check out the different plans that each vendor offers, along with their corresponding costs.
JustCall offers four plans, Essentials, Team, Pro, and Business, the details of which are as below:
Plan Name | Essentials | Team | Pro | Business |
Monthly Pricing | $29 per user per month | $39 per user per month | $69 per user per month | Quote available on request |
Annual Pricing | $19 per user per month | $29 per user per month | $29 per user per month | Quote available on request |
You can check out the detailed JustCall pricing plans here.
On the other hand, CloudCall offers just two simple plans, which are:
Plan Name | Pro Edition | Advanced Edition |
Pricing | From £15 per user per month(~$19 per user per month) | From £25 per user per month(~$32 per user per month) |
One cannot exactly compare how the pricing works out between JustCall vs. CloudCall – primarily due to the currency variation. Even the approximate values for comparison are going by the exchange rates of the day when this article was written.
JustCall offers you the flexibility to choose between a monthly or an annual plan, which would be a lot more convenient than the monthly plan available on CloudCall.
The Best cloudcall Alternative Trusted By 6,000+ Customers
Top Features Comparison
Comparing Business Communication Features
JustCall | CloudCall | |
Virtual Phone Numbers | Available. Customers can get virtual phone numbers in 70+ countries. |
Available |
Number Porting |
Available | N/A |
Toll-Free Number |
Available | N/A |
Complete Phone System |
Available | Softphones available |
Call Routing | Available | Available |
Call Forwarding | Available | Available |
Call Recording | Available | Available |
Call Notes and Disposition | Available | Available |
Team Messaging |
Available | Not Available |
Document Sharing | Available | Not Available |
Call Log Reports |
Available | Available |
SMS | Available with all plans. | Available as a separate messaging bundle. |
MMS | Available | Not Available |
Bulk SMS | Available for Premium and Custom Plans | Available as a separate messaging plan |
SMS Campaign Automation | Available for Premium and Custom Plans | Not Available |
Omnichannel support | Available ; Round the clock support via phone calls, SMS, IVR, and call routing |
Available |
Workforce management & performance tracking |
Available ; agent training and monitoring with live call tracking architecture |
Not Available |
Customization | Available with customized working hours, phone numbers, outbound caller IDs and call greetings |
Not Available |
Advanced Conversation Intelligence | Available with real time call transcriptions, live call prompts, AI-based scores, moment analysis, sentiment analysis |
Not Available |
Auto-Dialer | Available | Available |
Queue Callback | Available | Available |
Real-Time Call Monitoring |
Available in Premium and Custom Plans |
Available |
Call Whispering | Available in Premium and Custom Plans |
Available |
Call Barging | Available in Premium and Custom Plans |
Available |
Interactive Voice Response (IVR) |
Available in all three plans as a menu-based IVR. Multi-level IVR available in Premium plans and above |
Available; Does not offer multi-level IVR |
Call Tagging | Available on all plans | Not Available |
Concurrent Calling |
Available | Not Available |
Real-Time Call Insights |
Available | Available |
Appointment Scheduler | Available | Not Available |
Personalized Caller Greetings |
Available | Hold music available |
Business Hours | Available | Not Available |
Hot Desking | Available | Available |
Voicemail to |
Available | Available |
Voicemail Transcription | Available for Premium and Custom users as an add-on service | Not Available |
Voicemail Drop | Available | Available |
Internet Faxing | Available | Available |
Mobility | Mobile app available for iOS and Android devices | Mobile app available for iOS and Android devices |
Web or Desktop App | Available for Windows and Mac devices | CloudCall Communicator available for Windows and Mac devices |
Integrations | Integrations with more than 100 CRMs, helpdesks, and business tools like: Salesforce, HubSpot, Zapier, Pipedrive, Copper and more. |
Limited integrations with CRMs, recruitment tools, helpdesk, and marketing tools like SalesForce, Bullhorn, Microsoft Dynamics 365, and others. |
Single Sign-On (SSO) | Available | Not available |
Click to dial button |
Available | Available |
Call sentiment analysis | Available in custom plan | Not available |
Knowledge base |
Available | Available |
24/7 multi- channel support |
Available over chat and email |
Available |
Personalized onboarding support | Available with all three plans |
Not available |
While CloudCall promises an array of attractive features, it clearly has a lot of catching up to do with JustCall.
Comparing AI capabilities
Features | JustCall iQ* | Cloudcall |
Call Transcription | ✅ | ❌ |
Snippet sharing | ✅ | ❌ |
Coaching comments | ✅ | ❌ |
Call summary | ✅ | ❌ |
AI scoring | ✅ | ❌ |
Manual scoring | ✅ | ❌ |
Call Analytics | ✅ | ❌ |
Custom moments | ✅ | ❌ |
Tags | ✅ | ❌ |
Script compliance | ✅ | ❌ |
Agent Assist | ✅ | ❌ |
SMS AI – Tone anlaysis | ✅ | ❌ |
SMS AI – Rephrasing | ✅ | ❌ |
Clearly, between JustCall and Cloudcall, the former is a winner with it’s AI-powered conversation intelligence platform, JustCall iQ. While JustCall iQ brings AI-powered SMS and voice features, Cloudcall falls behind when it comes to advanced AI features. Find out all about the new JustCall iQ pricing plans with AI capabilities.
Customer Reviews Comparison
Since this is a holistic comparison between JustCall and CloudCall, one also needs to factor in the customer experience. And for this reason, we have scoured through multiple third-party ratings and review platforms to understand the public sentiment towards JustCall and CloudCall. Here’s what we have discovered during this find:
JustCall | CloudCall | |
G2 | 4.2/5 | 3.9/5 |
Capterra | 4.1/5 | 4.1/5 |
Software Advice | 4.07/5 | 4.11/5 |
GetApp | 4.2/5 | 4.1/5 |
Trust Radius | 8.2/10 | 8/10 |
While the ratings may not be very vastly different, they give a broad perspective of how the two fare against each other. JustCall clearly seems to have an edge over CloudCall.
Numbers aside, the customer reviews for CloudCall can expose some pressing issues such as incorrect billing, poor customer support, or loss of connectivity.
On the other hand, JustCall customers are all praises for prompt action during issue resolution, transparent pricing, and excellent uptime.
As such, we highly recommend that you check out what users have to say about the service to gain deeper insights rather than simply basing your judgment on ratings alone.
JustCall: User Reviews at a Glance
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/Screen-Shot-2022-11-10-at-6.44.19-PM-1.png?lossy=2&strip=1&webp=1)
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/Screen-Shot-2022-11-10-at-6.44.19-PM-1.png?lossy=2&strip=1&webp=1)
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/Screen-Shot-2022-11-07-at-11.23.45-AM-1.png?lossy=2&strip=1&webp=1)
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/Screen-Shot-2022-11-07-at-11.23.45-AM-1.png?lossy=2&strip=1&webp=1)
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/Screen-Shot-2022-11-07-at-1.12.32-PM-1.png?lossy=2&strip=1&webp=1)
![](https://b3118084.smushcdn.com/3118084/wp-content/uploads/2022/11/Screen-Shot-2022-11-07-at-1.12.32-PM-1.png?lossy=2&strip=1&webp=1)
Where JustCall Shines
Even though the scales appear to be tipping in favor of JustCall already, one needs to understand why is it so. Here, we take a closer look at areas where JustCall emerges as a clear winner:
Effortless Installation
For any new customer, the period from when they purchase the product to when they start using it is critical in determining its true value.
That period also acts as a preview of the level of customer service and post-sales support that they can expect from the vendor.
With JustCall, customers can greatly benefit from the personalized onboarding experience, which is available at no extra cost!
The experts at JustCall will get in touch with you to understand your requirements and draw up a telephony plan that helps you make the most of the plan and corresponding resources in the most value-driven and cost-effective manner.
JustCall offers the complete phone system, depending on your preferences, and sets it up in just a couple of hours. And they continue to lend support and lay the foundation for a fulfilling customer relationship.
On the other hand, the installation experience gets marred with CloudCall right at first contact seeing given the huge installation fee.
It is also disappointing how this additional cost is left as a sneaky fine print that very few catch up on. As a result, the installation experience with CloudCall can be somewhat of a letdown.
Made For Teams
Your teams are your greatest assets, and investing in JustCall is singularly the best way to empower and encourage them to bring their best foot forward.
JustCall offers a full suite of features for effective collaboration and team management.
In addition to the run-of-the-mill functions like Automatic Call Distribution (ACD), routing, and monitoring, it offers a ton of features that enable teams to work together.
For starters, you can leverage the internal team calling and messaging facilities to communicate with each other – even in the middle of a call.
Some of the additional features include:
- Auto-dialing
- Call whispering
- Call tagging
- Call barging
- Concurrent calling
- Sharing call notes and disposition
- Cold and warm call transfers
- Record keeping on CRMs, etc.,
With CloudCall, a lot is left to be desired as it only supports highly basic functions – some of which are not even collaborative in nature.
Higher Number of Integrations
As seen above, JustCall offers a great number of integrations from CRMs to helpdesk tools to communication tools, and beyond.
These integrations essentially add to the capabilities of the JustCall platform and make it more modular and scalable to adapt in response to your changing requirements.
The fact that you can submit a request with JustCall engineers to expand this library of integrations is a cherry on the cake!
Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will! JuctCall alternatives don’t come close.
CloudCall offers limited integrations with limited functionalities.
You may even notice that most of the integrations are primarily related to recruitment and application tracking (more on that later). As such, it comes off as a highly diluted business communication service provider.
Intuitive User Interface
One of the most recurring complaints about CloudCall was how clunky and obsolete the UI of the platform felt. Even functionally, the application has been prone to crashing and freezing.
Against such a competitor, JustCall’s UI comes as a breath of fresh air. It is clutter-free, modern, chic, and minimal – all of this without missing out on the features and functions.
If anything, the UI design of JustCall is well-calibrated with strategic focal points, intuitive design elements, and interactive components that make the user experience delightful.
Such a user-friendly UI also makes JustCall easy to use and cushions the learning curve for your staff.
Choose What You Use
As one of the JustCall alternatives, CloudCall takes away the flexibility that you would otherwise enjoy for your prescribed budget.
With a bunch of features bundled under a single plan, you may be left with way too many features that you do not intend to use, or have to pay for the higher plan simply for a feature or two that may have graduated to the more expensive plan!
Either way, reaching a decision can be rather frustrating and some expenses may feel unjust.
With JustCall, you can exercise granular control over what you want and go with your choice.
Plus, it also helps that JustCall offers a few advanced features as add-on services (such as call and voicemail transcriptions, AI-powered agent coaching, etc.) so that you only have to pay for what you use.
Such flexibility goes a long way in cutting down cost overheads and making the most of what you have while eliminating distractions.
Suited for Business With Different Needs
JustCall can help orchestrate a range of business operations – from drip marketing campaigns to customer support. Plus, the three-tiered pricing plan makes it suitable for organizations of any size and time in the market, be it startups or established enterprises. And if on the off-chance you find something amiss with JustCall, you can always fill that gap with a useful integration that can make it even more powerful.
As a result of these characteristics, JustCall is a one-stop-shop for all businesses, regardless of their size, industry, goals, or budgets.
We will discover later how CloudCall kills its appeal by staying hyper-focused on only one major aspect of business operations – recruitment.
`Go Glocal With JustCall
JustCall offers a local flavor to your business – even if you enjoy a notable global presence.
As it offers you access to virtual numbers from 70+ countries, you can dish out calls and messages from a local number, which will gain more credibility than suspicious international calls.
And that’s not all, JustCall grants you the power to pick a number of your choice based on area or country codes, and even indulge in a vanity number, if you must. As a result, you can impart personality and brand recognition to your business.
With CloudCall, your reach would be rather limited to Australia, the UK, and the US, which can be a dealbreaker for some companies. Now, how does CloudCall work?
Where CloudCall Shines
While it is clearly on the backfoot in the CloudCall vs JustCall race, it does manage to pull its weight in the following areas:
Gets Your Foot in the Door
Even though the choice between two options can be off-putting for some businesses, it can be a boon to others. CloudCall makes the decision simple, which could help you get on board with setting up a digital business communication system. Plus, the cost for these base plans is not very high and does not call for long-term commitment as you have to pay on a monthly basis. As such, CloudCall could be the transitory service that can help you grow and gain traction until you are ready to take flight and switch vendors.
Ideal for Recruitment and Talent Management
If your specific business requirement revolves around recruitment and talent management, then CloudCall can be an excellent medium to infuse such a platform with calling and messaging functionalities (than the other way around). In addition to regular call routing, transferring, and bulk messaging features, CloudCall integrates with tools like Bullhorn, Access Recruitment CRM, Tracker, Talent Rover, Job Science, Influence, Voyager, Target Recruit, Profile, Labor Edge, Job Diva, and the likes. Such added capacity makes application tracking and communication with candidates a seamless process. So, this laser-focused applicability can be a blessing for businesses having highly specific requirements.
How JustCall and CloudCall Can Address Specific Pain Points
Now, let’s look it at specifically from your business’s point of view. Clearly, the software you choose should be designed to help you overcome daily hurdles.
Common Pain Points of Businesses Related to Call Management and Customer Support
There can be tremendous pressures on call centers to perform effectively. After all, these operations do much to improve customer satisfaction, repeat sales and loyalty.
Some of the issues that call center staff can face are:
- Employee fatigue because of a great number of calls and heightened expectations to resolve customer issues. This can lead to poor performance and high attrition
- Managers need to stay on top of training as well as ongoing operations by checking multiple platforms and devices leading to decreasing productivity rates
- Improper management and distribution of calls, which creates more dissatisfaction
- Inefficient use of various customer channels available
How Can JustCall and CloudCall Address These Pain Points?
Both JustCall and CloudCall are designed to effectively tackle the above issues.
With JustCall, simple automation, integrations and analytics can be tailored to ensure productive experiences for agents, sales reps, and managers. CloudCall, too, offers more control and channel integration.
Both can lead to a better customer experience through features such as intelligent call routing and feedback. Customer channels can be integrated and connected for more personalisation.
And workflows can be put in place for special cases, such as feedback or repeat orders.
The result is greater productivity in day to day operations. Plus the benefits of reporting and analytics to help you measure productivity and gain insights into future trends.
Some Examples and Use Cases
- Just Call’s automated embedded workflows in sales calling software can help you complete work within your CRM. No more compartments and silos.
- JustCall’s auto dialer and follow-up assists helps support team get more work done in less time.
- With JustCall, you can get all your reporting across call and voicemail analytics in one place, which makes JustCall competitors fall behind.
- CloudCall’s automated dialer can lead to more placements, more deals, and getting more done faster.
- CloudCall’s SMS functions enable better pick up rates and communications on the go from mobile devices.
Which Software is Best for Your Business?
Now that you have a good overview of both these platforms, it’s time to decide which one suits your needs:
Factors To Consider in Choosing Between JustCall and CloudCall
- JustCall allows you to make and receive local calls in 58 countries. It’s clearly suitable for remote and co-located businesses across geographies
- CloudCall has powerful integrations with CRM systems and can be considered by businesses with already-existing customer support software
- JustCall can serve as a backbone phone system with many capabilities forsmall to medium-sized businesses and their sales teams.
- CloudCallis suited for enterprises that need to keep clients and employees in regular phone contact
Tips For Choosing the Best Communication Software for Business Needs
- Analyze your existing communication process. See the gaps and issues, and check which software can overcome these
- Discuss the specific pain points with your team. Figure out of there are broad and recurring issues that softer features can take care of
- Ensure that the software works across devices and customer channels
- Look into issues of long-term support and scalability
- List the existing software and processes used and see if the software can
JustCall vs. CloudCall: Which One is Better?
Both JustCall and CloudCall are efficient and powerful ways for a business to empower its customer support solutions.
However, when it comes to most small and medium businesses planning for growth, JustCall checks all the boxes needed. It goes above and beyond with its global presence, unlimited integrations, and flexible plans.