Forbes has officially recognized AnswerConnect as the best overall answering service for 2023. The recognition comes as the company continues to enjoy significant growth across industries.
As one of the most recognized business publications in the world, Forbes enjoys a monthly readership of over 150 million people. Forbes publishes their business magazine eight times a year and features articles on finance, industry, investing, and marketing topics.
“Reliability, consistency, and professionalism”
In explaining their choice, Forbes’ writer Tomas Laurinavicius explains:
“AnswerConnect offers a 24/7/365 phone answering service and a live chat answering service in English and Spanish. Your virtual support team can take messages, reroute calls, book appointments, qualify leads, and answer general customer queries using provided scripts. Plus, you can personalize every customer experience thanks to AnswerConnect’s called ID technology.
“AnswerConnect also stood out due to its exceptionally high reviews on Trustpilot (4.8 out of 5) and G2 (4.7). Existing users say it’s the best answering service regarding reliability, consistency, and overall agent professionalism. Unlike other answering service providers, AnswerConnect offers monthly plans based on an estimated number of minutes, which adds predictability to your budget.”
The people-powered answering service
AnswerConnect CEO Natalie Ruiz said of the recognition:
“We’re delighted Forbes has named us as the best overall answering service of 2023. The recognition is a testament to our agents’ professionalism and our team’s commitment to giving our clients the best possible service. Above all, it’s a celebration of the power of using real people in customer service.”
AnswerConnect continues to develop new technologies to help connect with callers. The company’s dedication to offering people-powered support will ensure callers always receive a professional response from a real person, 24/7.
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